Amazon Problem

[Donger]

For some reason, when I try to get to Amazon recently, nothing loads on any browser. Just a blank screen. Watching the traffic, it looks like the final thing trying to load is "keitds.com"

If I reboot, Amazon will load one time, then the above.

I've run an Avast scan, along with SpyBot and MalwareBytes a few times with no luck.

Any ideas, please? Thanks.

[Snica]

I've noticed that too. At work and home.

[Fish]

Try clearing your browser cache. You could also try to delete any browser cookies for amazon.

[Snica]

Originally Posted by Fish

Try clearing your browser cache. You could also try to delete any browser cookies for amazon.

I wipe out my browser at work daily, cookies and all. Its like Donger said, works the first load then every time after that is that really odd delay.

[Mr. Laz]

Originally Posted by Snica

I wipe out my browser at work daily, cookies and all. Its like Donger said, works the first load then every time after that is that really odd delay.

Try another browser

If you get the same results with other browsers then you need to look at firewall, router and/or add-ons that you have in both browsers

If a different browser works correctly then Try booting the 1st browser in safe mode and then load Amazon. Safe mode doesn't use any add-ons etc. Then you can turn each add-on back on one at a time and see which one is causing issue.

It's a process of elimination, one you find the on/off switch for the issue then you can adjust and fix it.

[Donger]

Thanks guys. I've tried all those already. It doesn't work on any browser. Firefox, Chrome or IE.

[Donger]

Okay, I just tried rebooting in Safe Mode With Networking, and Amazon loads on all browsers. Thanks Laz.

I already tried booting normally and disabling all add-ons, but I'll try it again now.

[Donger]

Rebooted and it worked one time. Disabled all add-ons and it still won't load. This sucks.

[Snica]

Originally Posted by Donger

Rebooted and it worked one time. Disabled all add-ons and it still won't load. This sucks.

Yeah, I gave up and just decided to deal with it. Since it is happening on two different computers in two different locations, on multiple browsers, its something out of our control.

[Gravedigger]

Try ADW cleaner, its free and recently bought by Malware Bytes. It's a PUP cleaner and might help. Also I would try uninstalling your Chrome/Firefox browsers and reinstalling them again. If that doesn't work then set the computer on fire.

[Donger]

Originally Posted by Gravedigger

Try ADW cleaner, its free and recently bought by Malware Bytes. It's a PUP cleaner and might help. Also I would try uninstalling your Chrome/Firefox browsers and reinstalling them again. If that doesn't work then set the computer on fire.

Thanks, but same deal. Ran it, rebooted and Amazon came up once. Now, the blank screen again.

But, it works fine in Safe Mode...

I have already tried uninstalled both Firefox and Chrome.

[Dallas Chief]

Funny. I have been having major issues with streaming Amazon video (Goliath) on my TV app. All other apps work fine, just error messages galore with the Amazon app.

[Fish]

Looking into this further, I'm wondering if it might be some adware/spyware/malware blocker? Are you running any? Looks like one called CA Internet Security is a known offender. If everything works in Safe Mode with Networking, then the issue must be related to something being applied by your own computer. Have you tried temporarily disabling any virus/spyware/malware/etc protection and testing? If it's multiple browsers, I'd suspect some app like that as opposed to a browser setting or addon.

What OS?
What security software are you running?

[Donger]

Originally Posted by Fish

Looking into this further, I'm wondering if it might be some adware/spyware/malware blocker? Are you running any? Looks like one called CA Internet Security is a known offender. If everything works in Safe Mode with Networking, then the issue must be related to something being applied by your own computer. Have you tried temporarily disabling any virus/spyware/malware/etc protection and testing? If it's multiple browsers, I'd suspect some app like that as opposed to a browser setting or addon.

What OS?
What security software are you running?

It's my work machine and I have Microsoft Forefront Endpoint Protection running, controlling by admin. I can't disable it.

Windows 7.

[Fish]

Originally Posted by Donger

It's my work machine and I have Microsoft Forefront Endpoint Protection running, controlling by admin. I can't disable it.

Windows 7.

Forefront is a wildcard. Its configuration is highly dependent on your admin, so it's hard to say whether it's the culprit. But it definitely could be that or some other group policy. If you don't have control of that, then I'd direct your queries to said admin. Tell them to get their shit up to speed and install Windows 10 already...

Worse comes to worse, I could always Bomgar into your machine and manually disable SCEP for you. Win7 is weak. Don't want to get you in trouble with your admin though....