HD upgrade with DirectTV, they want $344!

[rtmike]

This place always has ideas of how to work the system.

I've been with DirectTV for 15 years. I installed an RCA dish package when it was $99.99, remember that? All so I could get my beloved Chiefs games. Every single year we paid in full mind you for the Sunday Package. I never tried the threats of cancelling their service if they didn't lower the SPTicket that others' here have mentioned.

DTV has a special going on right now for new to DTV, they can get their HD stuff for free.

They want to charge me $344 for 1 DVR HD & 1 HD receiver. To me that's unacceptable.


This has been our email exchanges up to this point. This last lady spelled my last name wrong & it's printed clear as day in the other emails at least 4 times so I made sure to misspell her name with my response. Childish? Perhaps, but I call it laziness:





-----------------------------------------------------------------------------------------------------------------

I have been a faithful customer since 1997 receiving NFL Sunday Ticket every single year.

I see where you give new customers HD service. You want to charge us $344 to upgrade our 1 receiver & 1 DVR receiver.

To me that's unacceptable. As long time customers we deserve what the new customers are receiving.

If you can't help us out with this I'll unfortunately have to sever ties with DirectTV. There's other avenues now for me to get Sunday Ticket. I apologize if it sounds like a threat. I just want what's fair.

Thank you for your time, xxxxxx






Response Via Email(Jesy G. - 100260681) - 05/30/2012 05:48 PM
Dear Mr. xxxxxxx

Thank you for writing us. I understand how you feel about our equipment offers for new and existing customers.

I can assure you that we have ways of keeping valued customers like you.

We want to ensure that your concerns are addressed as quickly as possible. I have forwarded your email for special handling. While this may take some time, our specialists generally respond within 24 hours.

We appreciate your patience and understanding.

Sincerely,

Gayle G. - 100260681
DIRECTV Customer Service

Customer By Web Form () - 05/30/2012 03:26 PM

From: "DIRECTV Customer Service"
To: xxxxx@comcast.net
Sent: Friday, June 1, 2012 12:31:13 PM
Subject: Price of HD [Reference #: xxxxxxxxxx]


Subject
---------------------------------------------------------------
Price of HD


Discussion Thread
---------------------------------------------------------------
Response Via Email(Tamala W ID 439712) - 06/01/2012 12:31 PM
Dear Mr. gxxx,

Thank you for taking the time to write. I completely understand your concerns with the cost to upgrade your equipment. I'm happy to be of assistance to you.

DIRECTV equipment offers, even through retailers, are for leased equipment only. While certain offers, particularly for HD products, require you to pay some upfront costs, this is a substantial discount from the true cost of buying HD equipment. Equipment costs can be sizable and we believe leasing provides an affordable alternative to get the advanced products you need. With an HD DVR connected to the internet, you can also open up your viewing experience to over 7,000 additional shows at no charge. So the cost is minimal compared to what it gives you access to.

Our best equipment deals can always be found online so visit http://directv.com/ to see what lease offers are available to you.

Thanks again for writing Mr.xxx.

Sincerely,

Tamala W-439712
DIRECTV Resolution Specialist

P. S. Football season is coming soon! Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at directv.com/nfl.

--------------------

Timale


That's it?

Wow, 15 years of being committed to DirectTV & the best you can do is tell me how good of a deal I'm getting by giving you another $344???

Let's see NFL Sunday Ticket 15 years X $350 a year = $5250. Not counting our other packages.

Let's start the process of terminating your services.

//xxx