Computers Virus infected my daughters laptop - Page 2

Holladay · 09-06-2016, 01:15 PM

This is an LOL moment. 6 mos ago I asked her if her laptop was protected. "of course Dad, it comes that way."

I told her to have avast, cccleaner, and malwarebytes. Run them 2x/month.

Now she is in Barcelona, studying aboard and the laptop blows up...virus. "Can you fix this Dad" via whatsapp (a new app that I didn't know existed).

I am not that smart on this stuff. So I enlist the gurus of CP to fix. "before I have to throw it away".

Stats: when ever she gets on to the internet and click on anything, a new tab with the virus pops up and can't proceed. Keep in mind, she is in Barcelona, and have no clue what provider she is using. She did not have any probs while in the US. She said she ran the scans for the avast/ccleaner/malware bytes several times. She has tried Windows defender, anti malware, Mcafee and nothing works.

I am guessing it is the new provider in Spain that has messed things up.

thoughts?? I bragged how good the CP is and I have personally used you guys a bunch.

Thanks

**BigRedChief** · 09-07-2016, 07:37 AM

Quote:

Originally Posted by RobBlake

consider pc recovery to the last time it worked.. while in safe mode.. internet access often aids the malware. consider trojan killer..

I sometimes go to the far corners of the internet. Somehow something gets by me. Yeah just don't take any chances if the initial remedy's don't work. Just revert to a a checkpoint. Should be fairly recent one past when she noticed issues. No tech involved, just select recover/revert and then pick the date. Let it do its thing.

Fish · 09-07-2016, 07:41 AM

Have her try and restore back to a previous restore point before the infection happened.

Follow these instructions:

Restore from a system restore point
This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made.

Right-click (or press and hold) the Start button, and then select Control Panel.
Search Control Panel for Recovery.
Select Recovery > Open System Restore > Next.
Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish.

Note:
If you’re not seeing any restore points, it might be because system protection isn’t turned on. To check, go to the Control Panel, search for Recovery, and then select Recovery > Configure System Restore > Configure and make sure Turn on system protection is selected.

**mikeyis4dcats.** · 09-07-2016, 08:11 AM

Step 1 go here http://www.elitekiller.com/malware.htm and read up

Step 2 download the Rogue Removal Kit http://www.elitekiller.com/files/rogueremoval.zip

Step 3 unzip the Kit, read the instruction file and run the tools in the order given.

Step 4 Thank me in about 3 hours for fixing your shit.

RobBlake · 09-07-2016, 01:11 PM

Quote:

Originally Posted by BigRedChief

I sometimes go to the far corners of the internet. Somehow something gets by me. Yeah just don't take any chances if the initial remedy's don't work. Just revert to a a checkpoint. Should be fairly recent one past when she noticed issues. No tech involved, just select recover/revert and then pick the date. Let it do its thing.

Yep, at the very least, it should make the pc more operable and able to then try some removal tools/steps

Willing to bet it may have been done by downloading music or some entertainment. It's the only time it's happened to me

big nasty kcnut · 09-07-2016, 01:40 PM

I'd tell her to go to safe mode first remove all files and do a recovery. Then tell her to follow your guide about anti virus.

**loochy** · 09-07-2016, 01:51 PM

Quote:

Originally Posted by big nasty kcnut

...first remove all files...

Is that really the best idea?

eDave · 09-07-2016, 04:17 PM

What's the virus? What's the block message?

Can she see it in her installed programs or task manager? Has she uninstalled and re-installed her web browser?

RobBlake · 09-07-2016, 05:06 PM

Quote:

Originally Posted by loochy

Is that really the best idea?

no its not lol.

Going to add/remove programs and seeing what was recently installed may clue her in on what is effecting her computer.

09-06-2016, 01:15 PM
Holladay Veteran Join Date: Sep 2000 Casino cash: $2519480	Virus infected my daughters laptop This is an LOL moment. 6 mos ago I asked her if her laptop was protected. "of course Dad, it comes that way." I told her to have avast, cccleaner, and malwarebytes. Run them 2x/month. Now she is in Barcelona, studying aboard and the laptop blows up...virus. "Can you fix this Dad" via whatsapp (a new app that I didn't know existed). I am not that smart on this stuff. So I enlist the gurus of CP to fix. "before I have to throw it away". Stats: when ever she gets on to the internet and click on anything, a new tab with the virus pops up and can't proceed. Keep in mind, she is in Barcelona, and have no clue what provider she is using. She did not have any probs while in the US. She said she ran the scans for the avast/ccleaner/malware bytes several times. She has tried Windows defender, anti malware, Mcafee and nothing works. I am guessing it is the new provider in Spain that has messed things up. thoughts?? I bragged how good the CP is and I have personally used you guys a bunch. Thanks
Posts: 3,586

09-07-2016, 07:41 AM	#17
Fish Ain't no relax! Join Date: Sep 2005 Casino cash: $2158919	Have her try and restore back to a previous restore point before the infection happened. Follow these instructions: Restore from a system restore point This option takes your PC back to an earlier point in time, called a system restore point. Restore points are generated when you install a new app, driver, or Windows update, and when you create a restore point manually. Restoring won’t affect your personal files, but it will remove apps, drivers, and updates installed after the restore point was made. Right-click (or press and hold) the Start button, and then select Control Panel. Search Control Panel for Recovery. Select Recovery > Open System Restore > Next. Choose the restore point related to the problematic app, driver, or update, and then select Next > Finish. Note: If you’re not seeing any restore points, it might be because system protection isn’t turned on. To check, go to the Control Panel, search for Recovery, and then select Recovery > Configure System Restore > Configure and make sure Turn on system protection is selected. __________________
Posts: 47,575

09-07-2016, 08:11 AM	#18
mikeyis4dcats. Scarlett Johansson's boytoy Join Date: Nov 2006 Casino cash: $9555998	Step 1 go here http://www.elitekiller.com/malware.htm and read up Step 2 download the Rogue Removal Kit http://www.elitekiller.com/files/rogueremoval.zip Step 3 unzip the Kit, read the instruction file and run the tools in the order given. Step 4 Thank me in about 3 hours for fixing your shit. __________________
Posts: 12,526

09-07-2016, 01:40 PM	#20
big nasty kcnut The pizza king of kansas Join Date: Sep 2001 Location: Somewhere in the u.s.a. Casino cash: $1500900	I'd tell her to go to safe mode first remove all files and do a recovery. Then tell her to follow your guide about anti virus. __________________ When it's grim, be the grim reaper and go get it. Adopt a chiefs Travis Kelce. You woke up the wrong mother****er!
Posts: 18,858

09-07-2016, 04:17 PM	#22
eDave Banned Join Date: Jan 2013 Casino cash: $9998560	What's the virus? What's the block message? Can she see it in her installed programs or task manager? Has she uninstalled and re-installed her web browser?
Posts: 53,803