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07-11-2008, 09:53 AM | |
That's just f***in' stupid
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Okay Mac fanbois, where is the outrage?
Apple's iPhone 2.0 update is failing
Posted by Matt Asay 41 comments (Credit: Matt Asay) Look familiar? It's what I and others have been seeing this morning when trying to upgrade to the iPhone 2.0 firmware. Apple's servers are apparently being dismantled by heavy traffic. That's nice. But now I have a brick with no ability to call, no contacts, nothing. Isn't there some way to prepare for this? Don't hype a product unless you're prepared to let people actually use it. http://news.cnet.com/8301-13505_3-99....html?hhTest=1 |
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07-11-2008, 09:55 AM | #2 |
That's just f***in' stupid
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The new phones require in-store activation. This is causing massive congestion in the stores.
The original iPhone launch was a model of efficiency; this is a model in how to piss off customers.
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07-11-2008, 09:57 AM | #3 | |
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Sucks that the release isn't going as planned, but I doubt that it will stop folks from drinking the kool-aid.
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07-11-2008, 10:00 AM | #4 |
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I'm not sure how outraged you can be about the fact that the problems are caused by people WANTING the product.
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07-11-2008, 10:01 AM | #5 |
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07-11-2008, 10:03 AM | #6 |
That's just f***in' stupid
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Wrong. The problem is piss-poor planning and execution on the supply side. Blaming demand when the supply-side is fucked is akin to blaming the fork for your being fat.
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07-11-2008, 10:04 AM | #7 |
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people who wait in line fo rthem are tools anyway.
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07-11-2008, 10:09 AM | #8 |
That's just f***in' stupid
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My favorite: when you download the 2.0 software and attempt to upgrade, it first backs up your phone - a SMART move! Next, it wipes your phone and loads the new software. No problem there as you have a recent backup. It then MUST connect to the frigging iTunes Store, which is down, to activate. It fails because the site is down; this BRICKS your phone. You can't even RESTORE FROM THE RECENT BACKUP because that has to occur via iTunes. To restore, you have to connect to the summary page - that now simply says "iPhone". No new software, no possibility to restore. No ability to MAKE A fuckING CALL EITHER.
Great. Nice planning and testing. If this were a M$ product you Apple/Linux fanbois would have a conniption.
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07-11-2008, 10:12 AM | #9 | |
When a nightmare becomes real
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I'll add that Apple has always had problems with firmware updates and iPods. Nothing new.
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07-11-2008, 10:14 AM | #10 |
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Bullshit. They're supposed to be psychic when it comes to how many people are going to buy their product? Give me a break.
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07-11-2008, 10:16 AM | #11 |
When a nightmare becomes real
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It's not as profitable to supply the US with these things as it is the international market, fwiw.
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07-11-2008, 10:16 AM | #12 |
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Uh, yes.
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07-11-2008, 10:20 AM | #13 | |
That's just f***in' stupid
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Apple marketed the hell out of this product. The hype was nearly equal to the original launch, WHICH WENT SMOOTHLY. This launch has been a clusterfuck so far.
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07-11-2008, 10:22 AM | #14 |
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If I had to chalk this up to anything I'd say it's ATT's new plan of in-store activation. With the at-home style, things were more spread out time wise.
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07-11-2008, 10:27 AM | #15 | |
That's just f***in' stupid
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What pisses me off the most is I just wanted to update my existing phone. I did not/do not plan on standing in line for a new one.... just update my software. While I appreciate the fact that demand will put added pressure on servers, the PROCESS disallows reversion to previous state if/when THE SERVER GOES DOWN. Anyone who has spent any time at all in software development should know that your SDLC MUST allow for graceful failback to a previous state. This process fails miserably in that capacity. When their servers crash, YOUR PHONE IS BRICKED!!!
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