|
|
07-20-2023, 11:19 AM | Topic Starter |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
Question for the tech savvy folks
I have a question for those who are tech savvy here. I currently have 2GB fiber installed in my home, yet get a fraction of that (~ 100Mb on a good day). Spent an hour with the ISP tech support (Metronet for those who have heard of it) and verified that they are not the issue with my speeds. It looks like it is my router (TP Link Deco XE 75 Pro). I spoke with the TP Link tech support yesterday and they were unable to fix it, so they escalated to their engineering team.
I received an email from their team stating that they needed me to install Team Viewer on my laptop (from the link in the email) along with giving times I am available so they could check my router's debug log (they are in GMT +8 which is China Taiwan Time (CCT), Western Standard Time (Australia), Hong Kong Time, Irkutsk Time). They also need my Team Viewer login and password (which I don't have yet due to not clicking on the link and installing it). I am leery regarding this and was wondering what others who know more think. I will say that my laptop is ~6 months old and the WI-FI can handle up to 2.4 GB, my routers are 2 weeks old at best, I am about six feet from the main router and it is connected to the modem on the 2.5GB port with a CAT 6 cable. I am unable to test from the modem to a device as anything new I have lacks an ethernet cable. Thank you. |
Posts: 17,128
|
07-20-2023, 11:30 AM | #2 |
Hockey Town
Join Date: Apr 2005
Location: Kansas City, Missouri
Casino cash: $2407050
|
Number 1 those speeds are never ever guaranteed through wireless. I have Comcasts higher speed package which is like 1.2 gigs, the very best wireless signal I have is like 270 down.
|
Posts: 111,097
|
07-20-2023, 11:37 AM | #3 |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
But it's fiber though and I have a dedicated line. On one speed test yesterday I got 7x the speed on my upload vs download. I shouldn't be getting 100Mb, especially when 2GB is making it to the router.
|
Posts: 17,128
|
07-20-2023, 11:54 AM | #4 |
Hockey Town
Join Date: Apr 2005
Location: Kansas City, Missouri
Casino cash: $2407050
|
|
Posts: 111,097
|
07-20-2023, 12:13 PM | #5 |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
|
Posts: 17,128
|
07-20-2023, 11:55 AM | #6 |
Ain't no relax!
Join Date: Sep 2005
Casino cash: $2068919
|
If you're only connecting to the 2.4Ghz channel, then your speeds will be limited to under 500 Mbps. That's all it's capable of.
Do you have the 5Ghz or 6Ghz channels enabled? If so, can you connect to those instead of the 2.4Ghz? Also, how are you testing your download speed?
__________________
|
Posts: 47,631
|
07-20-2023, 12:11 PM | #7 |
In Search of a Life
Join Date: Mar 2006
Casino cash: $3749900
VARSITY
|
You should be connected directly to your modem with the cat6 and speedtesting to a location you can verify that's able to handle that much throughput.
When you verify that, focus on your home network at that point. |
Posts: 22,221
|
07-20-2023, 12:19 PM | #8 |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
The router is connected to the modem directly via CAT 6. I only have one device with an ethernet port and that is my wife's old laptop and there is no way it can handle 2GB speeds. I know my PC can handle 2GB and that's what I have been using via WI-FI.
|
Posts: 17,128
|
07-20-2023, 12:35 PM | #9 | |
The Demon Preacher
Join Date: Jan 2017
Casino cash: $1772400
|
Quote:
Is it possible that you just aren't recognizing the port on the laptop? My mom told me her laptop didn't have an ethernet port and I had to point out to her that it did indeed have one and you had to open it up like a little trap door. Can you post up the brand and model number? TIA /edited... re-read the first post |
|
Posts: 10,004
|
07-20-2023, 12:42 PM | #10 | |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
Quote:
|
|
Posts: 17,128
|
07-20-2023, 12:17 PM | #11 | |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
Quote:
|
|
Posts: 17,128
|
07-20-2023, 01:02 PM | #12 | |
Ain't no relax!
Join Date: Sep 2005
Casino cash: $2068919
|
Quote:
You don't have to use the 6Ghz band just as dedicated backhaul. It can be used for both wifi and backhaul. Have you done a speed test when connected to the 5Ghz wifi band?
__________________
|
|
Posts: 47,631
|
07-20-2023, 01:29 PM | #13 | |
Three-Pat
Join Date: May 2011
Location: Colorado Springs
Casino cash: $1655053
|
Quote:
|
|
Posts: 17,128
|
07-20-2023, 01:55 PM | #14 | |
Ain't no relax!
Join Date: Sep 2005
Casino cash: $2068919
|
Quote:
To switch between the 2.4Ghz/5Ghz/6Ghz bands, you need to join a separate SSID(wireless network name). Your router should now be offering 3 different SSID networks. Usually it's formatted as MyNetworkName_2.4Ghz and MyNetworkName_5Ghz, and MyNetworkName_6Ghz. That is what you should see when you go to your PC and search for wifi networks. You'll need to disconnect from the 2.4Ghz network, and join the 5/6 network. Then run speedtest again.
__________________
|
|
Posts: 47,631
|
07-20-2023, 12:51 PM | #15 |
Hockey Town
Join Date: Apr 2005
Location: Kansas City, Missouri
Casino cash: $2407050
|
I don't think I've ever seen a computer that wasn't like a cheap chromebook that didn't have an ethernet port.
|
Posts: 111,097
|
|
|