Electronics So much for Sprint having good customer service again...

**The Franchise** · 04-20-2009, 02:04 PM

The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left.

I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone.

**** Sprint. They treat potential customers 10 times better than they do the customers that they already have.

KC native · 04-20-2009, 02:07 PM

Go to a sprint store and bitch at a manager. If they have a replacement in stock they should give it to you. They might not have the same phone in stock though in which case you will have to depend on the phone reps.

epitome1170 · 04-20-2009, 02:10 PM

Quote:

Originally Posted by KC native

Go to a sprint store and bitch at a manager. If they have a replacement in stock they should give it to you. They might not have the same phone in stock though in which case you will have to depend on the phone reps.

Not always wise... some times it pays to actually be nice and respectful and not an ass.

KC native · 04-20-2009, 02:17 PM

Quote:

Originally Posted by epitome1170

Not always wise... some times it pays to actually be nice and respectful and not an ass.

Should have clarified. When I said bitch, I meant complain and don't make it personal. Sprint managers are terribly micromanaged so sometimes they can help and sometimes they really can't. If you're a pr*ck they're not going to help you but if you go in there,complain calmly, and reasonably state your case they will likely help you.

Edit: I don't work at sprint but have a friend who is a store manager and has been with sprint for 5-7 years.

**The Franchise** · 04-20-2009, 02:17 PM

Quote:

Originally Posted by KC native

Should have clarified. When I said bitch, I meant complain and don't make it personal. Sprint managers are terribly micromanaged so sometimes they can help and sometimes they really can't. If you're a pr*ck they're not going to help you but if you go in there,complain calmly, and reasonably state your case they will likely help you.

Yeah....but how do I find out where the corporate stores are located at? I'm not going to walk into a regular Sprint store....they aren't going to do shit for me.

KC native · 04-20-2009, 02:19 PM

Quote:

Originally Posted by pestilenceaf23

Yeah....but how do I find out where the corporate stores are located at? I'm not going to walk into a regular Sprint store....they aren't going to do shit for me.

Epitome wrote about the corporate stores. I don't know how to tell the difference. My friend works at one so anytime I need anything he takes care of it for me and I just see him when he gets off work.

epitome1170 · 04-20-2009, 02:22 PM

Quote:

Originally Posted by pestilenceaf23

Yeah....but how do I find out where the corporate stores are located at? I'm not going to walk into a regular Sprint store....they aren't going to do shit for me.

Not sure on that... I just know the ones in the KC area.

Some of the Sprint affiliates will help, but as KC native said they are micromanaged and a lot of the times the technician in the store can't do much for you.

(Btw, the wife works at one here in KC so I hear all of the venting from her. She works with some morons... including her boss.)

tomahawk kid · 04-20-2009, 02:18 PM

Quote:

Originally Posted by KC native

Go to a sprint store and bitch at a manager. If they have a replacement in stock they should give it to you. They might not have the same phone in stock though in which case you will have to depend on the phone reps.

THIS.

Even if they don't have a like phone in stock, they should be able to give you a suitable replacement.

epitome1170 · 04-20-2009, 02:09 PM

Quote:

Originally Posted by pestilenceaf23

The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left.

I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone.

**** Sprint. They treat potential customers 10 times better than they do the customers that they already have.

Just like in every job... some people know what they are doing and do their job right... others don't or just don't give a crap.

Every cell phone company has its problems... good luck finding one that doesn't.

I would suggest going to a Sprint corporate store (not all stores are corporate ones... and there may not be one in your area even).. The corporate stores though will bend over backwards for everyone.

FYI, you will rarely if ever get a NEW phone... most of the time they are refurbished. Oh, and I hope/assume you had insurance on it.

**The Franchise** · 04-20-2009, 02:11 PM

Quote:

Originally Posted by epitome1170

Just like in every job... some people know what they are doing and do their job right... others don't or just don't give a crap.

Every cell phone company has its problems... good luck finding one that doesn't.

I would suggest going to a Sprint corporate store (not all stores are corporate ones... and there may not be one in your area even).. The corporate stores though will bend over backwards for everyone.

FYI, you will rarely if ever get a NEW phone... most of the time they are refurbished. Oh, and I hope/assume you had insurance on it.

I have insurance on it.

I know you don't get a new phone but considering I asked if it was new....and the guy said yes that it would be new.....multiple times. Two different ****ing people.

How hard is it to send me a new phone because the one you sold me took a crap? You give them away for free to customers who sign up. It's not like I'm asking for a brand new ****ing Blackberry. It's a Palm Centro for christsakes.

epitome1170 · 04-20-2009, 02:13 PM

Quote:

Originally Posted by pestilenceaf23

I have insurance on it.

I know you don't get a new phone but considering I asked if it was new....and the guy said yes that it would be new.....multiple times. Two different ****ing people.

How hard is it to send me a new phone because the one you sold me took a crap? You give them away for free to customers who sign up. It's not like I'm asking for a brand new ****ing Blackberry. It's a Palm Centro for christsakes.

NEWS FLASH:

People are ignorant or stupid. A select few can do their jobs correctly.

**The Franchise** · 04-20-2009, 02:17 PM

Quote:

Originally Posted by epitome1170

NEWS FLASH:

People are ignorant or stupid. A select few can do their jobs correctly.

NEWS FLASH:

I understand that. I used to work in Customer Service.

acesn8s · 04-30-2009, 11:57 AM

Quote:

Originally Posted by epitome1170

NEWS FLASH:

People are ignorant or stupid. A select few can do their jobs correctly.

Unfortunately, Sprint doesn't hire the select few.

I don't know why anybody uses Sprint anymore.

**The Franchise** · 04-30-2009, 11:59 AM

Quote:

Originally Posted by acesn8s

Unfortunately, Sprint doesn't hire the select few.

I don't know why anybody uses Sprint anymore.

Because their "Everything Data" Plan is ****ing way cheaper than any other company right now.

jimhitter · 04-20-2009, 02:09 PM

I dumped those fools 6 years ago. Not surprised to see they haven't changed a bit. My phone used to drop calls regularly when I drove past their headquartes on Nall.

04-20-2009, 02:04 PM	Topic Starter
The Franchise Most Valuable Villain Join Date: Dec 2006 Casino cash: $2065047	So much for Sprint having good customer service again... The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left. I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone. **** Sprint. They treat potential customers 10 times better than they do the customers that they already have.
Posts: 92,316

04-20-2009, 02:07 PM	#2
KC native Banned Join Date: Feb 2009 Location: Fort Worth, TX Casino cash: $10049239	Go to a sprint store and bitch at a manager. If they have a replacement in stock they should give it to you. They might not have the same phone in stock though in which case you will have to depend on the phone reps.
Posts: 24,946

04-20-2009, 02:09 PM	#15
jimhitter Starter Join Date: Nov 2006 Location: Arlington, TX Casino cash: $10004900	I dumped those fools 6 years ago. Not surprised to see they haven't changed a bit. My phone used to drop calls regularly when I drove past their headquartes on Nall.
Posts: 73