Wal-Mart: YOU'RE FIRED!!!

[bigbucks24]

Originally Posted by gblowfish

The KC Star story is here:
http://www.kansascity.com/news/local...e73691612.html

Part of the story:

"All this because a woman in Frank’s line that day wanted to buy a gallon of the sweet tea. She told Frank a store in a neighboring town had a sale price that Wal-Mart was supposed to match.

She didn’t have the ad, as required, but she didn’t need it with Frank. He’d always made it a point to keep up with prices at other stores, so he let her have it at the sale price.

That got Frank called in and fired after nearly 20 years.

“The bosses said I made up an imaginary price,” he said Thursday.

Frank went to Willow Springs and got an issue of a local paper that showed he was right about the price of tea."

So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person. He has gone through the entire disciplinary process. In most companies, that includes multiple steps that include coaching, retraining, verbal documentation and finally written documentation. So you've had multiple conversations with this person about following the rules. This person continues to ignore the rules. How should it be handled?

[gblowfish]

Originally Posted by bigbucks24

So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person. He has gone through the entire disciplinary process. In most companies, that includes multiple steps that include coaching, retraining, verbal documentation and finally written documentation. So you've had multiple conversations with this person about following the rules. This person continues to ignore the rules. How should it be handled?

"He was right about the price of the tea."

[Beef Supreme]

Originally Posted by gblowfish

"He was right about the price of the tea."

Ten minutes to Wapner.

[bigbucks24]

Originally Posted by gblowfish

"He was right about the price of the tea."

How is that at all relevant? It sound like the policy states that he must have a physical coupon or advertisement. After multiple conversations, he chose to not follow the policy yet again.

[Fish]

Originally Posted by bigbucks24

So how do you think this should have been handled? From what I can read, his price matching was 20X the next highest cashier. Not slightly higher, 20 times the next highest person.

Regarding this, it's completely irrelevant unless his price matching was incorrect. If they have evidence of that then yeah fire the guy. But that criticism is worthless unless there's proof he was abusing it.

[vailpass]

Originally Posted by Fish

Regarding this, it's completely irrelevant unless his price matching was incorrect. If they have evidence of that then yeah fire the guy. But that criticism is worthless unless there's proof he was abusing it.

The customer is required to produce a copy of the ad, according to the article. She did not have a copy of the ad.
Whether the cashier got the price matching correct is irrelevant.

[bigbucks24]

Originally Posted by Fish

Regarding this, it's completely irrelevant unless his price matching was incorrect. If they have evidence of that then yeah fire the guy. But that criticism is worthless unless there's proof he was abusing it.

You are correct. We aren't there and don't know if he had an advertisement or coupon for all of his discounts. By their accounts, we do know that they went through the whole disciplinary process. One would assume that this was not the first time that he has violated the policy.