Top 5 reasons why “The customer is Always Right” is wrong

[Rain Man]

Originally Posted by BIG K

This is why I loved my career of 12 years.

It did not matter how pissed off my 'customers' were with our poor treatment of them, they always returned to our 'place' of business frequently....... in handcuffs awaiting booking.

[BIG K]

Originally Posted by Rain Man

Hillarious!

We actually had a form "How are we doing?" Exiting customers were encouraged not to fill it out........You know, the whole, "You can fill this out but I must warn you, all the supervisors must read it before you leave so that we can adress your concerns. Could take several hours you know.."

What can I say? It's still the wild west here....

Fun times.....

[KcMizzou]

Originally Posted by BIG K

Hillarious!

We actually had a form "How are we doing?" Exiting customers were encouraged not to fill it out........You know, the whole, "You can fill this out but I must warn you, all the supervisors must read it before you leave so that we can adress your concerns. Could take several hours you know.."

What can I say? It's still the wild west here....

Fun times.....

Dude...

So.. say they actually were mistreated. I've read stories about people who have legitimate complaints about such things...

Rather than try and strong-arm them, why not just make sure you were in the right, and tell your side of the story?

Don't get me wrong, I'm no cop hater... that just seems shady. And IMO law enforcement employees, more than any other group of people, should not engage in such tactics.

[BIG K]

Originally Posted by KcMizzou

Dude...

So.. say they actually were mistreated. I've read stories about people who have legitimate complaints about such things...

Rather than try and strong-arm them, why not just make sure you were in the right, and tell your side of the story?

Don't get me wrong, I'm no cop hater... that just seems shady. And IMO law enforcement employees, more than any other group of people, should not engage in such tactics.

It was just a joke my friend. I run into 'ex-clients' everyday, pretty much nothing but good things are exchanged. If I was a bad cop, there would be alot of hostility when seeing them. Instead, they adress me as "How are you Mr. ******?" I was one of the better cops.

[KcMizzou]

Originally Posted by BIG K

It was just a joke my friend. I run into 'ex-clients' everyday, pretty much nothing but good things are exchanged. If I was a bad cop, there would be alot of hostility when seeing them. Instead, they adress me as "How are you Mr. ******?" I was one of the better cops.

Right on.

I know being a cop isn't easy. (My step dad is a detective) Hell... If getting disrespected at my job now and then upsets me, I doubt I could handle yours. I suppose you get desensitized to it after a while.

Thanks for doin' what you do. And try to keep in mind... some people you meet up with are just normal people having the worst day of their life. (Others are worthless dirtbags. You can probably tell the difference pretty quickly.)

[BIG K]

Originally Posted by KcMizzou

Right on.

I know being a cop isn't easy. (My step dad is a detective) Hell... If getting disrespected at my job now and then upsets me, I doubt I could handle yours. I suppose you get desensitized to it after a while.

Thanks for doin' what you do. And try to keep in mind... some people you meet up with are just normal people having the worst day of their life. (Others are worthless dirtbags. You can probably tell the difference pretty quickly.)

Thank you for your words. Honestly, like I used to tell those in that situation, "The only difference between you and me, is that I NEVER got caught!" We are all humans...

But yes, I did get desensitized to the repeat offenders, especially those who are leaving their wifes and children behind....

[CosmicPal]

I've worked in tech support, customer service, and sales. Everyone I've ever worked with have said the same: "You treat me like a human being when contacting me, and I'll provide you the best service possible. You treat me like sh*t, don't be surprised if I treat you the same."

I know people in the restaurant business who've said they've done some nasty things to a person's order when that person treated them unkindly. Based on those stories alone, I'll never treat a wait person with disrespect.