Top 5 reasons why “The customer is Always Right” is wrong

[Rain Man]

Originally Posted by alnorth

It really depends on the kind of business you have.

If your in a business where you have like 10 clients, little opportunity to easily replace one, and they make up all your revenue, then the customer is always right.

For the vast majority of other businesses where you have hundreds, thousands, or millions of customers, then employees are more valuable than any 1 assh*le customer.

Yeah, my business has about 50 to 80 clients a year, and there's strong word of mouth. I would never openly "fire" a client unless it was a drastic case. We'll just suck it up and get them out the door. However, I have a couple for whom I would be "too busy" to write a proposal if they ever come back.