So much for Sprint having good customer service again...

[CoMoChief]

Originally Posted by pestilenceaf23

The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left.

I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone.



**** Sprint. They treat potential customers 10 times better than they do the customers that they already have.

They've done the exact same thing to me before. They even went as far as to telling me that they will be sending a box in the mail with a pre-paid label for me to shop the re-furbished phone back to them, but that would take about 5-7 business days. 10 days later I call back in because no box ever came, turns out they flat out lied to me and no one even logged in their phone convo that I had even called. No box, no new phone, nothing, as if the initial phone call didn't even happen.

I blew up at them and immediately asked to speak to an american (because they were all Ji-habs before) that spoke fluent english.

Finally after almost 2 hrs get an american supervisor on the phone and he sent me a new phone like the damn contract says.


So really, if you bitch enough, you can get your way, it just takes a few phone calls, which clearly explains why their lines are always backed up and busy, why holding time is crazy long, and why Sprint earlier a couple yrs ago paid for some of their customers to go away because they keep calling in hogging the lines, Now I can see why some people do it.