New Modem...Well Maybe.

[prhom]

Originally Posted by DRU

You should not have to purchase your own modem. It should be part of the plan. I guess I've never had AT&T, but any provider I've ever known provides the hardware.

Then you don't worry about any warranty. They own the hardware. It's their warranty for their hardware and they have to deal with it. In the mean-time, they need to get you, their customer, some new hardware so you can continue to use their service and pay them money.

Did you have an option to buy your own or something, and just took that to try and save money on the monthly bill, maybe..??

I always have to either buy or rent the modem. Never had it provided for free. That's through Qwest which is now CenturyLink