Top 5 reasons why “The customer is Always Right” is wrong

[Frazod]

Unfortunately, this doesn't work with the legal industry (at least the high level stuff my firm handles). If we tell some rude prick to go pound sand, we can lose hundreds of thousands in legal fees; perhaps millions in lost future business. Especially if the rude prick represents the financing segment of a transaction, you've just got to suck it up and deal with his shit.

Golden Rule: he with the gold makes the rules.

[Skyy God]

Originally Posted by frazod

Unfortunately, this doesn't work with the legal industry (at least the high level stuff my firm handles). If we tell some rude prick to go pound sand, we can lose hundreds of thousands in legal fees; perhaps millions in lost future business. Especially if the rude prick represents the financing segment of a transaction, you've just got to suck it up and deal with his shit.

Golden Rule: he with the gold makes the rules.

Doesn't work on the low level stuff also. Pretty much the best recourse is to make up for the aggrivation in other ways.

[alnorth]

Originally Posted by frazod

Unfortunately, this doesn't work with the legal industry (at least the high level stuff my firm handles). If we tell some rude prick to go pound sand, we can lose hundreds of thousands in legal fees; perhaps millions in lost future business. Especially if the rude prick represents the financing segment of a transaction, you've just got to suck it up and deal with his shit.

Golden Rule: he with the gold makes the rules.

It really depends on the kind of business you have.

If your in a business where you have like 10 clients, little opportunity to easily replace one, and they make up all your revenue, then the customer is always right.

For the vast majority of other businesses where you have hundreds, thousands, or millions of customers, then employees are more valuable than any 1 assh*le customer.

[Rain Man]

Originally Posted by alnorth

It really depends on the kind of business you have.

If your in a business where you have like 10 clients, little opportunity to easily replace one, and they make up all your revenue, then the customer is always right.

For the vast majority of other businesses where you have hundreds, thousands, or millions of customers, then employees are more valuable than any 1 assh*le customer.

Yeah, my business has about 50 to 80 clients a year, and there's strong word of mouth. I would never openly "fire" a client unless it was a drastic case. We'll just suck it up and get them out the door. However, I have a couple for whom I would be "too busy" to write a proposal if they ever come back.

['Hamas' Jenkins]

I'll never forget the first year that I worked at Radio Shack in college. This asshole comes in and wants a checkbook calculator. Well in spite of the absolutely idiotic nature of such a request, we actually do have such a product, since the one who sucks the penis can neither use internet banking nor can he perform the complex procedure of subtraction on paper.

He starts giving my coworker a hard time about the one that we do have because it's the last one that we've got left. He goes back and gets a box for it, boxes it up, and starts to ring it out.

Of course, the asshole is bitching the whole time about how long it's taking him to find a fucking 6"x1" box in the back room, and then when he comes back, the guy pays with a check. Well, my coworker asks for ID,

"I'm not giving you my fucking ID."
My coworker calmly says that he has to have to it process a check
"Bullshit, no you don't."
Coworker replies that if he'd like to he can pay w/ cash or a card
"No, I'm writing a goddamned check"
Sir, I'm gonna have to have your license number and see a photo ID
"No, you're fucking not"


At this point, I snap, grab the loose check, rip it up, and hand him the pieces.

I told him "You're right, we don't have to see your ID. Now get the fuck out, the door is that way --->"

He walks off, and as he left the store he said "I was just joking around"



I swear to sweet Christ, if I ever saw that guy again, I'd chop his ass up with a chainsaw just to hear the harmony of the metal teeth whirring through his flesh and chipping his bones.

[The Franchise]

Originally Posted by 'Hamas' Jenkins

I swear to sweet Christ, if I ever saw that guy again, I'd chop his ass up with a chainsaw just to hear the harmony of the metal teeth whirring through his flesh and chipping his bones.

Tell us how you really feel.

[Rain Man]

I have proof that some customers should be jettisoned.

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[Megbert]

My boss should read this. I lay out ads for a real estate publication. The realtors get proofs sent to them until they approve the ad. On our end we have me then 2 other people (production managers) that are supposed to proof the ads as well to catch anything I or the realtor may have missed. So with all these checks in place things still fall through the cracks and even if we have a written or emailed OK from the realtor. If a mistake is found my boss blames me. I am all for taking responsibility if I was truly at fault for a 'mistake' but when the customer and people I work with all miss the mistake to me all are to blame. Well I know my boss isn't gonna say to the realtor 'well you approved the ad so some of this is on you as well' He listens to them, gives them a refund or discount and then calls me into his office to ask me why the mistake happened and to let me know that it was my fault in case I didn't realize it was indeed my fault.

[KCChiefsMan]

good read, I couldn't agree more! Too bad it's hard to find a company that believes that though!

[Demonpenz]

The customer isn't always right, but always a customer. Sometimes the customer is the one that needs to be fired. Your staff should be attending to the GOOD customers. Not the ones that are shit. ahh what retail and claims do for your love for people

[Halfcan]

Women are ALWAYS right and Men are ALWAYS wrong

Don't believe me??? Just ask ANY women and she will set you straight.

[listopencil]

I had the misfortune of dealing with people like this in the fast food industry. One time I overheard three customers ordering and they were obviously under the influence of alcohol. Not drunk but a little buzzed. I made eye contact with my register person and switched myself in to finish taking the order. I made sure to read back the order but they couldn't be bothered listening. I made a point of not completing the transaction until I had read it back. Sure enough they brought it back and complained, saying that they were missing stuff. They weren't missing anything they had payed for, and I told them I'd have to charge them if they wanted more food. They got loud and abusive. They cussed, tried to throw the register at me and tried to grab my tie. I threw them out.

[DenverChief]

Originally Posted by listopencil

I had the misfortune of dealing with people like this in the fast food industry. One time I overheard three customers ordering and they were obviously under the influence of alcohol. Not drunk but a little buzzed. I made eye contact with my register person and switched myself in to finish taking the order. I made sure to read back the order but they couldn't be bothered listening. I made a point of not completing the transaction until I had read it back. Sure enough they brought it back and complained, saying that they were missing stuff. They weren't missing anything they had payed for, and I told them I'd have to charge them if they wanted more food. They got loud and abusive. They cussed, tried to throw the register at me and tried to grab my tie. I threw them out.

you should have called the police and had them at the very least trespassed

[Thig Lyfe]

Customers blow.

['Hamas' Jenkins]

Customers made me feel like this:

http://pigvomitgoesoff.ytmnd.com/