Home and Auto O'Reilley's plug - Page 3

**Baby Lee** · 03-25-2009, 06:34 PM

In the interest of passing on good customer relations.

In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage].

Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton].

At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.

**Buehler445** · 03-25-2009, 10:08 PM

As for service. I agree.

Parts are a pain in the balls. Especially if you are not a car guru. A little insight can go a long way in my book. I buy the high priced NAPA shit because I know it'll work and if it doesn't he'll help me out.

As for the suggestion about calling the supervisor, do it. Really. One of my friends gave me good service at Applebees. So I logged onto their website and left a comment. I mentioned it to him in passing and he said his boss made this giant deal about it, and gave him a really big helping of asskissing. If you appreciate the work, let the super know.

**Buehler445** · 03-25-2009, 10:09 PM

Quote:

Originally Posted by KcMizzou

Heh, it'll be back within a few days, regardless of how the game goes.

I just found it funny, and thought I'd give UP some shit.

It better be up Friday or your ass is grass...

**KcMizzou** · 03-25-2009, 10:12 PM

Quote:

Originally Posted by Buehler445

It better be up Friday or your ass is grass...

Odds are, it will.

Unless we win, and I find something I like that has to do with UConn or Purdue.

cookster50 · 03-26-2009, 06:12 AM

O O O, O Reillyyyyyyyyyyy's, Auto PARTS!

crispystl · 03-26-2009, 06:31 AM

Quote:

Originally Posted by Chiefs_Mike_Topeka

Glad you get good service from O'Reillys. I think they make good stuff and generally have what you need. However; at least in Topeka I can't remember the last time I got something from O'Reillys and did not have to return it because it was the wrong part. Even when I take in the bad part they seem to always eff it up. When I was growing up and living in Chanute the O'Reillys there was great, not so much here. I generally go to Advance now.

Personally I have nothing but bad luck with them. They always give me the wrong part, and at times argue with me. I have had to go get the part out of my car to prove it before. Once they gave me a motor mount that was defective (the shaft was to long so I couldn't get the engine raised high enough to get the part on) When i took it bake they argued with me forever about it because it was installed. They finally got another one from the back and realized the shaft was much shorter. This eventually prompted them to give me another part, but they still acted like they were doing me a favor, but they did give me another part, and obviously a lot of people have had good encounters with them on here, so maybe it's just the ones in my area.

ChiefsOne · 03-26-2009, 07:24 AM

O'Reillys always does good by me. Sat by one of the owners on the plane back from Vegas a few weeks ago, great guy, good old school parts man. Plus my company does all tons of business with them.

**Baby Lee** · 03-26-2009, 07:56 AM

Quote:

Originally Posted by KcMizzou

Sorry, BL. Didn't mean to hijack your thread.

Whatever keeps it up top, like this.

MOhillbilly · 03-26-2009, 08:08 AM

have nothing but good things to say about O'reilleys. Parts man i go to has been there for along time and knows his shit. Being a semi-shade tree, he gives me some 'you dumb mother****er' looks at times but always does me solid on what i need.

JASONAUTO- Shamrock bolt and screw in spfld. can get some odd size shit and strange threads.(counter man for 3 years way back)

MOhillbilly · 03-26-2009, 08:10 AM

Quote:

Originally Posted by ChiefsOne

O'Reillys always does good by me. Sat by one of the owners on the plane back from Vegas a few weeks ago, great guy, good old school parts man. Plus my company does all tons of business with them.

They make them kids work from the ground up. My dad had afew atCatholic in the 80s, couple of them came to his funeral.

03-25-2009, 06:34 PM
Baby Lee Supporter Join Date: Aug 2000 Casino cash: $8028275	O'Reilley's plug In the interest of passing on good customer relations. In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage]. Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton]. At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.
Posts: 95,642

03-25-2009, 10:08 PM	#31
Buehler445 Supporter Join Date: Apr 2007 Location: Scott City KS Casino cash: $-1635266	As for service. I agree. Parts are a pain in the balls. Especially if you are not a car guru. A little insight can go a long way in my book. I buy the high priced NAPA shit because I know it'll work and if it doesn't he'll help me out. As for the suggestion about calling the supervisor, do it. Really. One of my friends gave me good service at Applebees. So I logged onto their website and left a comment. I mentioned it to him in passing and he said his boss made this giant deal about it, and gave him a really big helping of asskissing. If you appreciate the work, let the super know.
Posts: 60,033

03-26-2009, 06:12 AM	#34
cookster50 Supreme Commander of My House Join Date: Apr 2004 Casino cash: $-86378	O O O, O Reillyyyyyyyyyyy's, Auto PARTS!
Posts: 3,446

03-26-2009, 07:24 AM	#36
ChiefsOne Veteran Join Date: Oct 2000 Location: Springfield, MO Casino cash: $5048192	O'Reillys always does good by me. Sat by one of the owners on the plane back from Vegas a few weeks ago, great guy, good old school parts man. Plus my company does all tons of business with them.
Posts: 2,284

03-26-2009, 08:08 AM	#38
MOhillbilly Mama Tried Join Date: Dec 2002 Location: Missouri Casino cash: $9949903	have nothing but good things to say about O'reilleys. Parts man i go to has been there for along time and knows his shit. Being a semi-shade tree, he gives me some 'you dumb mother****er' looks at times but always does me solid on what i need. JASONAUTO- Shamrock bolt and screw in spfld. can get some odd size shit and strange threads.(counter man for 3 years way back) __________________ True Son of Liberty
Posts: 23,371

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