Top 5 reasons why “The customer is Always Right” is wrong - Page 5

**Lzen** · 03-21-2008, 11:06 AM

That is a good article. I can tell you some stories from my days as a convenience store clerk and eventually manager. I had patience up to a certain point. If I found a customer to be too much to deal with, I kicked them out.

My boss is one of those aholes sometimes when we go out to lunch. I try to avoid going out to lunch with him if possible.

**Skip Towne** · 03-21-2008, 11:16 AM

I call it my "2% rule". I don't want the business of 2% of the customers I deal with. That 2% will cause 25% of your troubles. Let him go disrupt your competitor while you take care of the good ones.

trndobrd · 03-21-2008, 05:43 PM

Great article. Someone really needs to forward it to Carl Peterson.

03-21-2008, 11:06 AM	#1
Lzen Banded Join Date: Feb 2001 Location: Oz Casino cash: $-679308	That is a good article. I can tell you some stories from my days as a convenience store clerk and eventually manager. I had patience up to a certain point. If I found a customer to be too much to deal with, I kicked them out. My boss is one of those aholes sometimes when we go out to lunch. I try to avoid going out to lunch with him if possible. __________________ Conversation would be vastly improved by the constant use of four simple words: I do not know.
Posts: 42,484

03-21-2008, 11:16 AM	#2
Skip Towne Supporter Join Date: Apr 2001 Location: T-Town Casino cash: $10004900	I call it my "2% rule". I don't want the business of 2% of the customers I deal with. That 2% will cause 25% of your troubles. Let him go disrupt your competitor while you take care of the good ones.
Posts: 69,689

03-21-2008, 05:43 PM	#3
trndobrd 'Stachecicle Join Date: Sep 2003 Location: The Tolerance Box Casino cash: $2275087	Great article. Someone really needs to forward it to Carl Peterson. __________________
Posts: 7,249

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Hybrid Mode Switch to Threaded Mode