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09-13-2006, 07:14 AM | #2 |
BAMF
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I've never gotten a foreign customer service rep from DTV in dozens of calls.
Are you calling 1-800-directtv?
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09-13-2006, 07:14 AM | #3 |
American
Join Date: Jun 2003
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Strange, I've been with them for 4 years and always get right through to a CSR who speaks very good english. I've never had any problems with them. In fact I'm on the phone with one right now upgrading to the HD.
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09-13-2006, 07:18 AM | #4 | |
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09-13-2006, 07:19 AM | #5 |
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What time of day/day of the week do you guys usually call? Maybe they overflow calls overseas during certain busy times.
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09-13-2006, 07:30 AM | #6 |
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Obviously, I call Directv multiple times each day and I have rarely gotten a camel jockey. They have a huge call center in Tulsa (21st and Sheridan). It is in a former Lowe's building. Another center is in Nevada (I think). I know of no overseas centers. It is the sales company, not D* that owes youthe DVD player. I have no idea why your bills are incorrect. Call 866 678 9471. It is the tech line and they answer very quickly. They have a very high turnover rate among CSRs and most of them are new and inexperienced. As to the pixellating, it could be a loose fitting, faulty multiswitch or bad LNB. Does it only do it on HD channels?
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09-13-2006, 07:32 AM | #7 |
MVP
Join Date: Aug 2005
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I've had DirecTV for 5 years now and have never gotten a foreign customer service person...and they've always been very helpful. If the number you're dialing is 1-800-directv I would try it next.
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09-13-2006, 07:50 AM | #8 |
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My friend worked at their callcenter here in Las Vegas. They haven't outsourced. You must have been calling the company you ordered the DirectTV equipment from. Some of those companies can be very flaky. From what I've heard, you aren't missing out with the quality of DVD player they send out.
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09-13-2006, 07:53 AM | #9 | |
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09-13-2006, 07:58 AM | #10 |
Rock Chalk Jayhawks! KU!!!
Join Date: Aug 2005
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Direct TV rules. have them for over 8 years now. Love the Sunday Ticket, but I dont have naything in HD....
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09-13-2006, 08:17 AM | #11 |
'Tis my eye!
Join Date: Aug 2000
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I never had a foreign CS rep with DirecTV.
Of course, I never had a really nice one either. Their customer service is the reason I finally decided to move on. |
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09-13-2006, 08:19 AM | #12 | |
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09-13-2006, 08:20 AM | #13 | |
'Tis my eye!
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09-13-2006, 08:24 AM | #14 |
Woman should only make babies
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Everytime i call i used to call someone who like they acts like their job is rocket science. Just read your little book and help me asshole. I guess these kids today rather pimp ho's or listen to hip hop than help a tax payer out.
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09-13-2006, 08:24 AM | #15 | |
'Tis my eye!
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I've bought 4 new cars for 2 reasons: 1) I had two kids in a 2-year span. The first of the 4 new cars was a 2-seater, purchased just a few weeks before my first child was conceived. 2) I changed jobs and traded a 10-mile commute for a 50-mile commute. Shortly thereafter gas shot up to $3 a gallon. As for DirecTV you can save it...I was more than accomodating as a near decade-long customer. They treated me EXACTLY like the cable company did. They placed no value on me being a customer, or they would have fixed my technical issues instead of telling me to find another provider. |
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