Anyone here go to Texas A&M Recently?

[DallasChief]

Originally Posted by DallasChief

If you are truly sorry, why don't you paypal Jasons Auto 100 dollars as a gesture of good faith. It will probably make up for the customers who decided to choose a different auto shop after reading your review about his company.

Originally Posted by Dick Bull

I doubt it would make up for lost customers. I'm sure one lost job costs him more than that.

Yea but it is more than words. Anyone can say I'm sorry. Its easy to say peace when on your back. This would be a gesture more than words and show he really is sorry. That truly sucks he did that, there's been times where I didn't go to a place based on a review.

[J Diddy]

Originally Posted by DallasChief

Yea but it is more than words. Anyone can say I'm sorry. Its easy to say peace when on your back. This would be a gesture more than words and show he really is sorry. That truly sucks he did that, there's been times where I didn't go to a place based on a review.

Anymore I count on reviews but very seldom do I use a single review or even a couple. I base it on a percentage of happy campers. With a small business that doesn't do a tremendous amount of internet sales a few bad ones can do a great deal of harm.

I agree with what you are saying. There needs to be a lot more invested than a "my bad, sorry." At least approach the apology with the same vigor that was used to do the harm.