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04-17-2019, 08:37 PM | #16 | |
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Quote:
I'd go to the nearest Wireless Access Point (WAP) in your office - you can see them hanging from the ceiling usually - and try connecting to the wifi there. If it connects there, we know it's a signal problem and you probably need to get an IT/Networking guy involved and have them do a site survey/heat map. If the WAPs are above the ceiling tiles, just walk around the office space and see if you can connect anywhere. They're usually not that far apart. Usually 30-40 feet or so. |
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04-18-2019, 11:13 AM | #17 |
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04-18-2019, 11:15 AM | #18 | |
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I'm flying solo here. The office consists of me and my dad. ISP installed the Service and router. Then there is a switch and a printer. No IT guys, no multi point access, just dumbass farmers. |
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04-18-2019, 11:20 AM | #19 | |
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04-18-2019, 11:26 AM | #20 |
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04-18-2019, 12:06 PM | #21 |
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04-18-2019, 12:07 PM | #22 |
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04-18-2019, 12:09 PM | #23 |
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04-18-2019, 02:18 PM | #24 |
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Try turning off blue tooth on the Surface Pro.
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04-18-2019, 04:17 PM | #25 |
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I reached out to Buehler directly since it was basically just me and him working on it, but this was the winner. He recently got a new bluetooth keyboard and mouse, and every time they're on, the network drops.
Unfortunately, it seems like the only good solution is to upgrade the router so that he can use 5GHz instead, but that's better than nothing. |
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04-18-2019, 04:21 PM | #26 |
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Yeah. Face is a wizard.
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04-18-2019, 05:24 PM | #27 |
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Glad that worked....er….not glad, but you know what I mean. That Bluetooth issue is a fundamental flaw of some Surfaces that Microsoft doesn't seem to want to own up to. We discovered it a year or so ago at the company I work for.
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