Wanna see my kitchen? - Page 11

**Rain Man** · 10-19-2006, 12:14 PM

Quote:

Originally Posted by bogie

Has your chandelier arrived?

No.

InChiefsHeaven · 10-19-2006, 11:51 AM

This part of the thread is worthless without pics...

**Rain Man** · 10-19-2006, 12:12 PM

Here's the letter that I just faxed to GRANITE DEPOT:

Granite Depot

To Management:

I am enclosing an authorization for additional charges to my credit card to obtain the backsplashes that have been part of my order for months, despite the fact that I disagree strongly with the additional charges. Please know that, due to the extremely poor service that I have experienced with your company, this authorization will be valid ONLY if the backsplashes are cut and installed to the specifications that I have given to both the installer and to Victor Marble. I have been told that the backsplashes were cut according to those specifications, and I will need to see it with my own eyes before I believe it, since I have become accustomed to having my work done improperly by Granite Depot.

As background, we initially purchased granite from your company for our countertops several months ago. At the time, we discussed the backsplashes with your sales staff, and we received a price for installation that was represented as including our complete order.
We then met with Victor Marble to handle the templating, and they said that they did not receive notice that a backsplash was included. I had to correct it on the spot, and detailed both verbally and in writing what we were expecting.

The measurement person then came out to template the countertops, and when we confirmed the backsplash with him, he said that he had not received any notice that a backsplash was included. We had to explain it again.

The countertops were installed yesterday, and no backsplash was included. Victor Marble once again informed us that they had no paperwork documenting the backsplash. Presumably they needed something from Granite Depot, since I had already spoken with them and sent a notice in writing.

I am now being told that you wish to charge me an additional $445 to install the backsplash, or to use the words of your salesperson, “slap it up”. I have spent quite a bit of time correcting your errors on this problem, and it will cost me even more money to have the contractor present to have the backsplashes installed. This is not merely Granite Depot’s error; it is your repeated error that I have repeatedly attempted to fix, apparently with no success. I recognize that mistakes happen sometimes, but good companies fix the problems.

I will offer you a choice on this matter. If you feel that you really deserve the $445 in payment to fix your own repeated errors, then you can charge my account. If you do so, I will also inform my contractor and my architect of my bad experience with Granite Depot, and I will recommend against any other people I know making a purchase from Granite Depot. I should note that I am a consultant and one of my clients is a homebuilding association and another is a developer, so I know quite a few contractors. Or if you prefer, you can do the fair thing and fix your error and install the backsplash at no charge. If you do that, I still cannot speak positively of my experience with Granite Depot, but I will pledge to not speak negatively of your company. It’s your choice.

At any rate, please be advised that I will ONLY authorize this additional $445 if the backsplash was indeed cut to my specifications and is installed correctly.

Rain Man

Hoover · 10-19-2006, 12:19 PM

Quote:

Originally Posted by Rain Man

Here's the letter that I just faxed to GRANITE DEPOT:

I will offer you a choice on this matter. If you feel that you really deserve the $445 in payment to fix your own repeated errors, then you can charge my account. If you do so, I will also inform my contractor and my architect of my bad experience with Granite Depot, and I will recommend against any other people I know making a purchase from Granite Depot. I should note that I am a consultant and one of my clients is a homebuilding association and another is a developer, so I know quite a few contractors. Or if you prefer, you can do the fair thing and fix your error and install the backsplash at no charge. If you do that, I still cannot speak positively of my experience with Granite Depot, but I will pledge to not speak negatively of your company. It’s your choice.

Rain Man

Great letter till this part. You needed to tell them you were not paying for it, see if they give in. Trust me they are going to bill your ass. They don't give a shit.

**Rain Man** · 10-19-2006, 12:25 PM

Quote:

Originally Posted by Hoover

Great letter till this part. You needed to tell them you were not paying for it, see if they give in. Trust me they are going to bill your ass. They don't give a shit.

Yeah, I'd be willing to bet that you're right, but we'll see. However, my major concern right now is to get the backsplashes, because if trouble starts, there's no way we'll be able to match the granite, and they've got the possession arrow in their favor. Given the choice of getting the dang things or saving $445, I really need to get the dang things.

Hoover · 10-19-2006, 12:49 PM

Quote:

Originally Posted by Rain Man

Yeah, I'd be willing to bet that you're right, but we'll see. However, my major concern right now is to get the backsplashes, because if trouble starts, there's no way we'll be able to match the granite, and they've got the possession arrow in their favor. Given the choice of getting the dang things or saving $445, I really need to get the dang things.

I don't mind paying, I just want a contractor to come when they say they will, and do what they are supposed to do.

I have found a couple great honest contractors that I use for my projects. I talk them up every chance I get.

**Rain Man** · 10-19-2006, 12:29 PM

Woo. Just got a nasty call from granite saleswoman. They're charging the $445 and they don't think it's their fault at all, and they don't like my tone.

10-19-2006, 12:33 PM

Quote:

Originally Posted by Rain Man

Woo. Just got a nasty call from granite saleswoman. They're charging the $445 and they don't think it's their fault at all, and they don't like my tone.

While I don't think they should eat the entire $445, they should make some other concession. Obviously, they're not handling it well.

**Rain Man** · 10-19-2006, 12:47 PM

Quote:

Originally Posted by Phobia

While I don't think they should eat the entire $445, they should make some other concession. Obviously, they're not handling it well.

Yeah, she handled it very poorly. Her contention was that she had told us that the backsplashes would be extra yadda yadda yadda. I don't agree with that, but even if I did spot her that, they have repeatedly failed to get the order correct. I keep ending up being the one that tries to keep it from falling through the cracks, and they keep forgetting to add it to the order.

I can handle mistakes. What burns me is when people won't admit that it was a mistake.

NewChief · 10-19-2006, 12:34 PM

Quote:

Originally Posted by Rain Man

Woo. Just got a nasty call from granite saleswoman. They're charging the $445 and they don't think it's their fault at all, and they don't like my tone.

That sucks. Too bad you don't have documentation of the phone calls you made. That's why I love handling this sort of stuff via email.

**Dartgod** · 10-19-2006, 12:48 PM

Quote:

Originally Posted by Rain Man

Woo. Just got a nasty call from granite saleswoman. They're charging the $445 and they don't think it's their fault at all, and they don't like my tone.

This would be the point that I would tell her to stick her granite backsplash up her smelly twat.......sideways.

**Rain Man** · 10-19-2006, 02:26 PM

Quote:

Originally Posted by Dartgod

This would be the point that I would tell her to stick her granite backsplash up her smelly twat.......sideways.

I gotta have that backsplash, and it can't have any feces on it when it's installed.

However, the owner of the business is going to get a politely rude letter from me stating that his salesperson valued $445 more than the reputation of the business, and that I'm reluctantly going to begin my "public information" campaign tomorrow.

**Iowanian** · 10-24-2006, 10:59 AM

It sounds like its time for the planet to go to work on the googledom of granite depot of Denver Colorado, and how they treat their customers nearly as poorly and unethically as Eschelon Communications.

I think the Planet should have at least a thread, with the soul intention for customer review of companies, and use our power as a group to punish poor business practices.

The planet could bring the world of a shitty company to its knees.

Quote:

Originally Posted by Rain Man

I gotta have that backsplash, and it can't have any feces on it when it's installed.

However, the owner of the business is going to get a politely rude letter from me stating that his salesperson valued $445 more than the reputation of the business, and that I'm reluctantly going to begin my "public information" campaign tomorrow.

**DaFace** · 10-19-2006, 03:16 PM

This whole ordeal makes me think I should have a video camera present during any meetings involving large purchases. I can't believe that they still don't think it's their fault after all that. Good luck getting things figured out!

teedubya · 10-19-2006, 04:04 PM

so where are the pictures of this beautiful backsplash?

10-19-2006, 11:51 AM	#2
InChiefsHeaven Rockin' yer FACE OFF! Join Date: Feb 2003 Location: Omaha, Nebraska Casino cash: $515437	This part of the thread is worthless without pics... __________________ We have a million reasons for failure, but not one excuse... Die Donks, DIE!! Holy Crap fellas!!! We did it!!! THREE TIMES!!!
Posts: 27,275

10-19-2006, 12:12 PM	#3
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-772449 VARSITY	Here's the letter that I just faxed to GRANITE DEPOT: Granite Depot To Management: I am enclosing an authorization for additional charges to my credit card to obtain the backsplashes that have been part of my order for months, despite the fact that I disagree strongly with the additional charges. Please know that, due to the extremely poor service that I have experienced with your company, this authorization will be valid ONLY if the backsplashes are cut and installed to the specifications that I have given to both the installer and to Victor Marble. I have been told that the backsplashes were cut according to those specifications, and I will need to see it with my own eyes before I believe it, since I have become accustomed to having my work done improperly by Granite Depot. As background, we initially purchased granite from your company for our countertops several months ago. At the time, we discussed the backsplashes with your sales staff, and we received a price for installation that was represented as including our complete order. We then met with Victor Marble to handle the templating, and they said that they did not receive notice that a backsplash was included. I had to correct it on the spot, and detailed both verbally and in writing what we were expecting. The measurement person then came out to template the countertops, and when we confirmed the backsplash with him, he said that he had not received any notice that a backsplash was included. We had to explain it again. The countertops were installed yesterday, and no backsplash was included. Victor Marble once again informed us that they had no paperwork documenting the backsplash. Presumably they needed something from Granite Depot, since I had already spoken with them and sent a notice in writing. I am now being told that you wish to charge me an additional $445 to install the backsplash, or to use the words of your salesperson, “slap it up”. I have spent quite a bit of time correcting your errors on this problem, and it will cost me even more money to have the contractor present to have the backsplashes installed. This is not merely Granite Depot’s error; it is your repeated error that I have repeatedly attempted to fix, apparently with no success. I recognize that mistakes happen sometimes, but good companies fix the problems. I will offer you a choice on this matter. If you feel that you really deserve the $445 in payment to fix your own repeated errors, then you can charge my account. If you do so, I will also inform my contractor and my architect of my bad experience with Granite Depot, and I will recommend against any other people I know making a purchase from Granite Depot. I should note that I am a consultant and one of my clients is a homebuilding association and another is a developer, so I know quite a few contractors. Or if you prefer, you can do the fair thing and fix your error and install the backsplash at no charge. If you do that, I still cannot speak positively of my experience with Granite Depot, but I will pledge to not speak negatively of your company. It’s your choice. At any rate, please be advised that I will ONLY authorize this additional $445 if the backsplash was indeed cut to my specifications and is installed correctly. Rain Man __________________ Active fan of the greatest team in NFL history.
Posts: 145,598

10-19-2006, 12:29 PM	#7
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-772449 VARSITY	Woo. Just got a nasty call from granite saleswoman. They're charging the $445 and they don't think it's their fault at all, and they don't like my tone. __________________ Active fan of the greatest team in NFL history.
Posts: 145,598

10-19-2006, 03:16 PM	#14
DaFace Kind of a mod Join Date: Aug 2005 Location: Donkey Land Casino cash: $-1973101	This whole ordeal makes me think I should have a video camera present during any meetings involving large purchases. I can't believe that they still don't think it's their fault after all that. Good luck getting things figured out!
Posts: 53,157

10-19-2006, 04:04 PM	#15
teedubya Most Valuable Poster Join Date: Oct 2003 Casino cash: $8993042	so where are the pictures of this beautiful backsplash?
Posts: 36,832