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View Poll Results: Is customer-dumping ever okay? | |||
Sure especially if they are costing you more than anything you gain from them. | 20 | 64.52% | |
hmm, maybe on occassion. | 3 | 9.68% | |
nope, they're always right. You should know this by now! | 3 | 9.68% | |
Uh, Gaz DOES NOT issue returns! | 5 | 16.13% | |
Voters: 31. You may not vote on this poll |
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01-28-2008, 09:57 PM | #2 |
Scarlett Johansson's boytoy
Join Date: Nov 2006
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are you asking if it's ok to fire customers?
**** yeah it is! |
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01-28-2008, 10:02 PM | #3 | |
You Sweetie!
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01-28-2008, 10:07 PM | #4 |
You Sweetie!
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This is why I posted this. IBM changes their drive part numbers like most of us change our socks. I received many po's via email on Friday. Today they returned a third of them. I can't help IBM changes their product numbers and on occassion I have to send a different FRU #. It is like taking a piss on my efforts when they do that shit. I'm really about to start quoting them high. If they do this to enough people nobody will want to sell to them. Especially in this industry. Too many customers out there!
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01-28-2008, 10:43 PM | #5 |
Supporter
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This the easiest question I've been asked all week.
If a customer's costing you more than you gain from them (without the potential for a bigger long-term gain) you cut them loose. It's common sense. |
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01-28-2008, 10:45 PM | #6 |
I'm kind of a big deal...
Join Date: Nov 2007
Location: San Diego
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When the economy is strong. Today, treat them like gold.
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Don't act like you're not impressed... "What the f*#k is juice? It's grape drink!" -Dave Chappelle- |
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01-28-2008, 10:45 PM | #7 | |
Take a Chill Pill
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Location: South Carolina
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01-29-2008, 08:26 PM | #8 |
You Sweetie!
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And then today of course they gave me three more orders. What to do?
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01-29-2008, 08:32 PM | #9 | |
MVP
Join Date: Sep 2003
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Quote:
In a down economy the guy treating his s**tty and unprofitable customers like gold is going to have a stable full of s**tty and unprofitable customers. |
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01-29-2008, 08:34 PM | #10 | |
MVP
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01-29-2008, 08:40 PM | #11 |
Supporter
Join Date: Oct 2000
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Sometimes less really is more. I once took over a district that had been losing money for several years. We dumped some accounts and dropped the monthly volume from about 800K to 600K and fired or moved the people who had been supporting that business. All of a sudden we were making money. Nothing magic, we just got rid of crap that moved a lot of $$ through the door but didn't make money. Cash flow is nice but stuff like that eventually catches up.
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01-29-2008, 08:44 PM | #12 |
NFL's #1 Ermines Fan
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I never fire clients, but I've got a couple that I have put into Walt Disney deep freezes so I can thaw them once I've discovered a cure for them.
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01-29-2008, 08:50 PM | #13 | |
You Sweetie!
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01-29-2008, 08:52 PM | #14 | |
MVP
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01-29-2008, 08:52 PM | #15 | |
You Sweetie!
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