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Old 08-11-2005, 01:09 AM  
mcan mcan is offline
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COPY of post from the Geeks forum.

If any of the mods want to delete this thread, that's cool, but I wanted some people to see my problem. (Better my chance at getting some much needed help).

Quote:
Originally Posted by Geeksplanet thread
Cable connection with Cox here in Manhattan, KS. The signal will be great for awhile, and be completely useless (100% packet loss) for hours at a time. The same thing happened at my old apartment, so I'm starting to think that it might be an issue with my equipment or my computer settings or something. Before, I thought it was just a crappy signal from COX, because my TV was fuzzy on the lower channels. Now, my TV is great all the time, but the same symptoms keep creeping up on the internet connection. BTW, I don't use a splitter. The internet connection is in my TV(less) bedroom.


Has anybody had any problems with a Terayon TJ715 modem? Does anybody know any common problems with cable connections that are user related? What could possibly causing my intermittant packet loss problem? I would think that if something was wrong, it would be wrong all the time, and then be fixed, and be fine.
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Old 08-11-2005, 03:38 AM   #16
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Oh, I have an idea. Make sure your ethernet card isn't set to some reeruned power save mode that turns it off after awhile, or something.
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Old 08-11-2005, 03:41 AM   #17
mcan mcan is offline
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Quote:
Originally Posted by Rausch
Just an idea here, but I've spilled a minimum of a casse on my keyboard, have no ****ing clue what I'm doing, and only know rudimentary HTML and I'm still online. Consisstently. Never miss a friggen day.

Mediacom ain't all that, so I'm guessing it's worth the $$$ to shell out more than $800 for a PC...

Could it be the computer itself? I'm not sure how expensive it was. It probably wasn't much. An Emachines T1360. But, what the hell about the computer would make my internet connection cut in and out?
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Old 08-11-2005, 03:42 AM   #18
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Is there anything definable you do to RESTORE net access?
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Old 08-11-2005, 03:46 AM   #19
mcan mcan is offline
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Quote:
Originally Posted by gochiefs
Oh, I have an idea. Make sure your ethernet card isn't set to some reeruned power save mode that turns it off after awhile, or something.

Shit. I just checked and under the properties of the ethernet card there was a box that said "allow the computer to turn off this device to save power." The box was checked. Why the hell would it turn off my ethernet card while I'm online though? Also, while my connection was down, I tried several times to "repair the connection" and every time, it would either not be able to renew the IP address, or it would say "limited to no connectivity." Wouldn't the computer then detect that the ethernet card had no power, and... Give it some?...
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Old 08-11-2005, 03:46 AM   #20
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Quote:
Originally Posted by Rausch
Just an idea here, but I've spilled a minimum of a casse on my keyboard, have no ****ing clue what I'm doing, and only know rudimentary HTML and I'm still online. Consisstently. Never miss a friggen day.

Mediacom ain't all that, so I'm guessing it's worth the $$$ to shell out more than $800 for a PC...
I got all of $200 invested in my laptop and I've got the same thing.
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Old 08-11-2005, 03:48 AM   #21
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Quote:
Originally Posted by mcan
Shit. I just checked and under the properties of the ethernet card there was a box that said "allow the computer to turn off this device to save power." The box was checked. Why the hell would it turn off my ethernet card while I'm online though? Also, while my connection was down, I tried several times to "repair the connection" and every time, it would either not be able to renew the IP address, or it would say "limited to no connectivity." Wouldn't the computer then detect that the ethernet card had no power, and... Give it some?...
No clue, but I'd turn off power saving.

And, I hate to sound like a cable modem tech support rep on your phone, but you could try powercycling your modem.
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Old 08-11-2005, 03:50 AM   #22
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Quote:
Originally Posted by gochiefs
Is there anything definable you do to RESTORE net access?

Not usually. Sometimes it'll just come back. The "cable" LED on my modem will be blinking slowly for hours, and then blink rapidly and come on solid for no real good reason. This time, I happened to pick up the modem and blow into the casing (thinking it might have overheated or be dusty) and it came right back on. So, I removed the plastic casing and looked for anything that might be covered with dust or something. No such luck. There was some on the inside of the plastic, but none on the motherboard of the unit (that I could see). Anyway, the box was pretty warm, so I've just let it set out, and it's worked fine now for a couple hours.
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Old 08-11-2005, 03:52 AM   #23
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Quote:
Originally Posted by gochiefs
No clue, but I'd turn off power saving.

And, I hate to sound like a cable modem tech support rep on your phone, but you could try powercycling your modem.

You mean unplugging it and letting it power up again? Tried that a bajillion times...
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Old 08-11-2005, 04:01 AM   #24
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Quote:
Originally Posted by mcan
You mean unplugging it and letting it power up again? Tried that a bajillion times...
Heh heh. DID YOU WAIT TEN SECONDS?
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Old 08-11-2005, 04:02 AM   #25
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Try and use someone elses computer with the same connection and modem. If you get the same problem, it's not your computer.

Is this the same ISP and account? How close is your new apartment to the old? It could be an ISP problem.
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Old 08-11-2005, 04:09 AM   #26
mcan mcan is offline
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Quote:
Originally Posted by gochiefs
Try and use someone elses computer with the same connection and modem. If you get the same problem, it's not your computer.

Is this the same ISP and account? How close is your new apartment to the old? It could be an ISP problem.

I transferred my old account to my new address, so yeah, it's the same. But, this is a college town with probably hundreds of computers all packed into a couple blocks. I'm sure if everybody was having this problem, then I'd have heard about it by now.
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Old 08-11-2005, 06:56 AM   #27
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Quote:
Originally Posted by mcan
...The "cable" LED on my modem will be blinking slowly for hours, and then blink rapidly and come on solid for no real good reason...
The problem is your cable connection. Your cable led should allways be solid. If it's blinking slowly it's not getting a signal, when it blinks rapidly it is restoring connection to the network.

Your data feed should be separate from your video/audio feed, a filter should be installed on the line going to the cable box to keep the TV feed from interfering.

You should have the cable company come out and fix this.
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Old 08-11-2005, 07:03 AM   #28
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yeah, I had something similiar and it was the "barrel" in the wall socket that needed to be replaced...looks kind of like a spark plug, but smaller...took the cable guy minutes to figure it out and 30 secs to fix it
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Old 08-11-2005, 08:44 AM   #29
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Quote:
Originally Posted by KCTitus
The problem is your cable connection. Your cable led should allways be solid. If it's blinking slowly it's not getting a signal, when it blinks rapidly it is restoring connection to the network.

Your data feed should be separate from your video/audio feed, a filter should be installed on the line going to the cable box to keep the TV feed from interfering.

You should have the cable company come out and fix this.
The same thing happened to my parents. The cable was split 3 times after it entered the house and then again at the TV. She wasn't getting a good enough signal. Once we rewired the house and made a direct line to the computer all there troubles went away.
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