Sprint can kiss my ass....

[CoMoChief]

I was reading the Sprint Holiday special thread and it made me think about what I had to go through with Sprint just a month ago.

Sprint BY FAR has the absolute WORST customer service in the country.

I had a phone that wasnt even a year old, still under warranty and it quit working. Just stopped working, never took a charge. So I took it to a Sprint store (by the way there are 3 Sprint stores in Columbia, 2 of them by my house and one on the other side of town and lucky me the only store with a "diagnostics lab" was the one on the other side of town) figuring that they guy making $8 an hour at the front counter would take a look at my phone for 5 seconds and tell me there's water damage and tell me my insurance with a $50 deductible. Well I was right, he did do that and I told him to piss off and prove it. He pointed to a section of my phone (where the power source port is) and told me to look closely. There wasn't anything wrong with it. I looked him right in the eye and asked him "do you think I'm an idiot?" I obviously caught the guy off guard and he didnt know what to say. I asked to speak with a manager.

The manager came out and I asked him if it's common for your reps to take a look at someones phone for just a few seconds and just blatantly lie to people that there is water damage in their phone? He said no obviously. I said that I wanted a "lab tech" to take a look at my phone. He said that was fine and they kept my phone for a couple of hours to run test etc.

Come back from running errands since I was in the area and the lab tech reported that he couldnt find anything wrong with the phone. I asked him "ok so what's the next step?" He said that I could upgrade my phone for a couple hundred dollars, but I would get a rebate or some bullshit if I extended my contract. That sent a barbed wire right up my ass. I told him that I would decide to extend my contract when that time comes (next AUG '08) and that there was no way in hell I was giving them any of my money after I spent $300+ on this phone that no longer works anymore because of a possible manufacturing problem or something that you can't figure out.

I asked them if I could just have my phone replaced with what I had originally. Coincidently to them, the phone I had was no longer available and no longer was being made, but they could give me a phone with the same capabilities and functions as my phone. He now points me in the direction of the phone I hate more than anything in this entire world because it's such a piece of shit, the MOTOROLA RAZR!!! I told him that I would rather set my ball bag in a bucket of acid than to take that phone.

Then he didn't want anything really to do with me so he basically handed me a pamphlet and told me to go to this website and walked away and proceeded to help the next customer. I looked at the pamphlet and it was the god damned rebate upgrade information that I originally refused. As he walked towards someone else (this is when I get really pissed off) I cut in front of the person he was gonna help and I asked him if he was listening to anything I had to say? He then said Im sorry sir but you're gonna have to go to the website and call the toll free number for this situation as I can not help you further. Keep in mind this is the ****in manager of the store.

So I get home and wait a couple hours because Im so ****in pissed off I could kill a puppy and not feel bad about it. So knowing that I would get this ****in Paki over seas I called the number (after spending 15min it seemed like just selecting options so they can direct me to the correct dept.) and sure enough it was some ****in outsourced Paki that couldn't speak a damn worth of english. So I get easily irritated because of this because we aren't getting anywhere because there was such a communication barrier between us both. Finally politely I said could you please transfer me to someone else sir I am having an extremely difficult time understanding what you are saying. He said "I can speak louder" (as he raises his voice). I told him that wasn't the problem, and that I can hear him fine, but I couldnt understand him. He then repeated "But sir I can speak louder for you". I then just said that his English was terrible and to transfer me to someone else. So he transferred me (into a que as opposed to someone directly that speaks good english). I was on hold while he transferred me for 25 minutes.

Then the line picks up. Another Paki that I couldn't understand. I asked him off the bat if someone directly transferred me to him or did you just took the call from the que. He said the latter so that pissed me off. I asked then if there was anyone American in that office that could help with all due respect? He then said to hold and I interrupted him asking him how long it would take to get someone because I didn't want to hold again for nearly half an hour to get another person I can't understand because it was getting to the point where it was a on-going cycle. He said no more than a few minutes. I said that was fine. Nope, another half hour goes by.

Someone picked up the line and by god it was someone that could speak fluent English, it was the supervisor on duty. I told him the situation about my phone and complained about that particular store and manager and the wait and pretty much bitched about everything I had to go through with Sprint that day. I said all I wanted was to get my phone replaced that was still under warranty with the same phone. I asked if he could do that and he said yes. He said that he was gonna enter info in the computer and asked if it would be alright if I could stop by the Sprint store and pick up a temp phone until they can mail me my replacement. I said that was fine and asked how long that would take and he said no more than 5 business days, usually it's 3 though depending on the mail and they said to return the phone to the store once you get your replacement phone. I said no problem and thanked him for assisting me after all I went through and he apologized for the inconvenience (even though he could give a shit, and has to say that for the most part).

So at this point I feel better about the situation.

10 days later......

Still didn't get anything so I called Sprint again and immediately asked for the same supervisor I talked to previously without going through all of that bullshit again and they said hold and once again I asked for how long and they said a few minutes. They then said he wasn't available. I asked him if he was even at work? They said no, so then I smarted off back to them "So he's actually not at work today, instead of being at work and not being available like you somewhat implied. (I was getting pissed at this point). I asked to speak with another supervisor and they transferred me to (it was a she this time, not that it matters) to her and explained all of the shit I went through and what the other supervisor had informed me about my replacement and she said that there was nothing on file regarding that situation. I then couldn't help but to start cussing up a storm because that mother ****er lied to me just to get me off the phone after he had me waiting for a ****ing week or more to get my original phone I thought I was gonna get. She said that she was sorry and that she understood. I said no she didn't understand and proceeded to tell her that I currently work in a call center for one of the biggest companies in the country and that my company will at least try to rectify a problem as opposed to trying to blow it and the customer off, hoping that theyll never come back. She then basically fed me a whole line of bullshit and fine line print shit on my contract, and basically told me tough shit and that I can't have my phone replaced blah blah. I started to cuss again because Im still pissed that ****er lied to me and she said that she would take $50 off of my bill the next month. I told her I've been a Sprint customer for nearly 9 years and your gonna give me lousy $50 credit on my account? I told her **** this company and that I wanted to cancel my account WITHOUT the early cancellation fee since you are doing nothing to correct this situation. She then said she would do that and then I asked her if she really was gonna do that because I told her I have now started to record the conversation once I found out I was lied to (I was bluffing, I really wasn't), and she said that I will see it on my final invoice. I now have Verizon and Sprint can go **** themselves.

No wonder they deliberately canceled 20,000 customers and paid them 200 dollars or whatever it was just to get them off of the customer service lines, their customer service is so terrible they have pissed off customers calling them back week after week because they never help anyone.