Comcast / Xfinity reviews..??

[DRU]

I'm about to put an offer on a new house in an area where Xfinity is the only provider available. I'm a little bit worried because I'm seeing some info about data limitations and overage charges. I run my business from home and I use a LOT of data, both upload and download.

I do see some info about unlimited data plans, but then after that in fine print it says those plans are trial plans and could be discontinued at any time.

Any of you with Xfinity have issues with data limits? Any feedback would be greatly appreciated!

[bishop_74]

Technical support was pretty terrible. Otherwise I am very happy with my throughput and the X1 is nice as well. Switched over from Century Link and DirecTV and it is WAY better than that

[King_Chief_Fan]

Originally Posted by DRU

Thanks for all the feedback.

I guess the big gamble is whether or not they're going to reinstate the data caps.

I talked to one guy at Comcast who told me "there's a chance they could bring the caps to Missouri and there's a chance they won't."

Another guy from Comcast told me "Yes, it's coming back to Missouri in a month or two."

I put an offer on the place, so I'm hoping it'll work out. Then I'll just have to deal with whatever issues I have until AT&T or Google gets out to Raymore, I guess.

Caps will be in place for all sooner or later

[BWillie]

Originally Posted by King_Chief_Fan

Caps will be in place for all sooner or later

I cant even imagine how this would work...it would be infuriating

[mnchiefsguy]

Originally Posted by DRU

Thanks for all the feedback.

I guess the big gamble is whether or not they're going to reinstate the data caps.

I talked to one guy at Comcast who told me "there's a chance they could bring the caps to Missouri and there's a chance they won't."

Another guy from Comcast told me "Yes, it's coming back to Missouri in a month or two."

I put an offer on the place, so I'm hoping it'll work out. Then I'll just have to deal with whatever issues I have until AT&T or Google gets out to Raymore, I guess.

We are in Raytown and are waiting on Google Fiber, so I have had the 105MB down/10MB up package with them.

Frankly, it is meh. Download Speed has been around 100, but ping times are awful. Half the time my Upload Speed gets less than 1 MB, despite Comcast running a new line to the house.

I am worried about data caps too. I do a lot of downloading, along with remote access for work, and my kids watch a **** ton of Netflix, since we only got internet and not cable tv. I have had some big months of data usage (you can look up how much data you have used, the limit, when enforced is 250gb per month)---we regular use twice as much and nothing has been said.

I think as long as Google goes with no caps, Comcast will be forced to as well. They are trying real hard to compete. The sales rep that signed us up knew we were waiting on Fiber--I got the 105 package (burst I think it is called) for around 50-55 dollars per month once taxes are factored in.

Overall, it works. Had a couple of outages but both times the weather was really stormy.

If you get their modem/router combo, I would get your own router. I have been using the comcast device and the wireless signal sucks. I would buy a router, but once I get Google installed, I will have a wireless access point on each level of the house, so I have a switch I plan on using for the home network (once I get off of my ass and pull some cat6 cable).

Leaving Google fiber is tough..we did the same thing--we were renting a house and had it in 2014--moved into our current house and signed back up, but this fiberhood has taken a long ass time to get installed.

Gotta do what is best for the family though. We love the location and house we are in.

Best of Luck!

[mnchiefsguy]

Originally Posted by King_Chief_Fan

Caps will be in place for all sooner or later

I think a lot of it depends on Google. If they put in data caps, everyone will pretty quickly. If they don't, I think some of the other providers might try it, and it would depend on how many customers they lose whether they stick or not.

It is certainly important for customers to make known that data caps are not acceptable--and I think they are. It was one of the first things I mentioned with Comcast, and it was clear he had heard it before many times.

[GloryDayz]

I have two employees in MN and one in TX who telework 100% who use Comcast; they have no complaints.

[King_Chief_Fan]

Originally Posted by mnchiefsguy

I think a lot of it depends on Google. If they put in data caps, everyone will pretty quickly. If they don't, I think some of the other providers might try it, and it would depend on how many customers they lose whether they stick or not.

It is certainly important for customers to make known that data caps are not acceptable--and I think they are. It was one of the first things I mentioned with Comcast, and it was clear he had heard it before many times.

Agree....at&t has caps just put in....I have a terabyte cap with the 1 gig download (up to) Not sure I will ever exceed that cap.

[mnchiefsguy]

Originally Posted by King_Chief_Fan

Agree....at&t has caps just put in....I have a terabyte cap with the 1 gig download (up to) Not sure I will ever exceed that cap.

It is tough to see one using that much data...but once you start streaming HD Netflix, man you chew through data like no one's business.

It is easy to see why some companies want caps--att, comcast, time warner....they are dependent on their tv service to be viable.

Google does not seem to care. Internet is their primary focus...they offer TV because they know many customers want to bundle their tv and internet together.

[DaveNull]

Google offers TV because if they didn't, they'd be dealing with policing piracy full time.

[gblowfish]

Comcast is crap. I hate them. Only cable service in my neighborhood. Their customer service is over seas somewhere. If you have anything go wrong, it's a major pain in the ass to get it fixed.

[Mosbonian]

In my time I have had...

Comcast/Xfinity
Mediacom
Time Warner
DirecTV

From an internet perspective Time Warner and Comcast/Xfinity are about the same for me from a speed perspective. From a customer service "let me assist you" perspective Comcast is horrible if you want something done quickly. Once you been on the phone for 30 minutes then you get something corrected.

And for some reason when I had them it seemed like the program packages for TV viewing changed so much I never knew what channels I was getting from one month to the next.

With Time Warner what I can say is this...although I may not necessarily like their prices, at least I know the devil I am dealing with. Their cable connection serves me well, and the internet connection for what I need has always been reliable. I am not a massive data user so I am happy with what they provide. The channels and packages for TV are what I need as little as I watch TV.

DirecTV was great until you had been with them for a while....then for some reason you were treated like an ex-wife.

Mediacom...meh.