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Old 05-23-2007, 03:45 PM  
Simplex3 Simplex3 is offline
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They Appreciate My Patience...
They appreciate my patience and thank me for holding.

I've heard this so many times I think it must be important
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Old 05-23-2007, 03:53 PM   #2
Frazod Frazod is offline
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Quote:
Originally Posted by Simplex3
They appreciate my patience and thank me for holding.

I've heard this so many times I think it must be important
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as fuck YOU in customer service speak.
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Old 05-23-2007, 03:56 PM   #3
Bugeater Bugeater is offline
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Quote:
Originally Posted by Simplex3
They appreciate my patience and thank me for holding.

I've heard this so many times I think it must be important
Your call is very important to them.
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Old 05-23-2007, 03:57 PM
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Old 05-23-2007, 03:58 PM   #4
Adept Havelock Adept Havelock is offline
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Customer service these days sucks. Why? No company wants to spend money on it.

Shortsighted as Mr. Magoo, IMO.
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Old 05-23-2007, 04:06 PM   #5
Bugeater Bugeater is offline
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Originally Posted by Adept Havelock
WWW.Gethuman.com

Customer service these days sucks. Why? No company wants to spend money on it.

Shortsighted as Mr. Magoo, IMO.
It doesn't always suck, I had to order a new carburetor for my lawn tractor a couple weeks ago from MTD, and I got right thru to Kenny in Olathe, KS on their 800 number. I never even waited on hold. Kenny looked up the carb I needed and had it to me the next day. Thanks Kenny!
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Old 05-23-2007, 04:19 PM   #6
The Franchise The Franchise is online now
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Quote:
Originally Posted by frazod
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as fuck YOU in customer service speak.

I used to work in Customer Service....and this is 100% the truth.
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Old 05-23-2007, 04:21 PM   #7
KcMizzou KcMizzou is offline
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Quote:
Originally Posted by frazod
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as fuck YOU in customer service speak.


We have one guy at work who says, "I'm sorry sir." at least 150 times a day. It's become a running joke.
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Old 05-23-2007, 04:27 PM   #8
crazycoffey crazycoffey is offline
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when they finally answer, play a message for them, "thank you for holding, we will be right back with you"
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Old 05-23-2007, 04:30 PM   #9
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Quote:
Originally Posted by frazod
And when you complain about being on hold forever (assuming you don't get hung up on first) the rep will say "I'm sorry, sir."

And "I'm sorry, sir" directly translates as fuck YOU in customer service speak.
I can at least appreciate the ones that will give you a time frame for the hold and update you before that time frame is up. They are trying and not letting you feel forgotten.
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Old 05-23-2007, 04:34 PM   #10
KcMizzou KcMizzou is offline
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Quote:
Originally Posted by Guru
I can at least appreciate the ones that will give you a time frame for the hold and update you before that time frame is up. They are trying and not letting you feel forgotten.
I generally try to take a number and call back, if it's going to be any significant length of time. Some people don't believe you'll call back though.

Can't speak for everyone else, but I always do.
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Old 05-23-2007, 04:40 PM   #11
007 007 is offline
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Quote:
Originally Posted by KcMizzou
I generally try to take a number and call back, if it's going to be any significant length of time. Some people don't believe you'll call back though.

Can't speak for everyone else, but I always do.
And customers will remember that. Unfortunately, customers are stuck with mostly crappy customer service reps and only remember the bad experiences rather than the good.

I used to be a quality assurance specialist at a local call center. I recognize a rep that is good at their job almost instantly. Sadly, there are not many.
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My dear girl, there are some things that just aren’t done. Such as, drinking Dom Perignon ’53 above the temperature of 38 degrees Fahrenheit. That’s just as bad as listening to the Beatles without earmuffs.
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007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.007 is obviously part of the inner Circle.
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Old 05-23-2007, 05:07 PM   #12
Adept Havelock Adept Havelock is offline
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Quote:
Originally Posted by Guru
I used to be a quality assurance specialist at a local call center. I recognize a rep that is good at their job almost instantly. Sadly, there are not many.
True. That said, the reps that try aren't helped by managements insistence on getting the person off the phone ASAP, even when their needs can't be met in 90 seconds (or whatever arbitrary metric middle mgmt. sets).
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