Business owners, any negative reviews?

[El Jefe]

Have you/your business had any negative reviews? We gets tons of work due to our great reviews off google and Angie's list and our BBB rating, but we had 2 negative reviews in the last 2 months. While they tick me off, the reason for the negative reviews is hilariously bad.


One review claimed that we broke his radio so that his volume only worked if it was cranked all the way up, and that hurts his ears, and he wants a new radio.


The second review was some old lady who had us road test an old Accord, and she gave us an F because she found a shop to do it cheaper than we quoted her. She said that she knows we are running a scam .

I had one guy give us a B rating, because he said that he thinks we charge too much, even though the transmission works great he just thinks we are too expensive.

It never seems to fail, you can never satisfy everyone, and even those who you do right by will sometimes try and get a free handout. I know some of you have your own businesses and probably have some good ones, even if it has to do with a complaint that had nothing to do with what you did.

I once had a lady who we roadtested a vehicle for, took her car and the estimate I gave her and called me the next day saying I broke her Air conditioning with the work I did. I then reminded her we did no work on her car and she said "sorry, wrong number" and hung up.

Some people do have legitimate complaints, but no matter what business you are in you cannot control everything, I have had to pay for a rental car for a customer for a week because the Dealership sent me wrong parts twice. How do you explain that to a customer, if you blame it on someone they don't care, they just want their car. Sometimes you can do everything you can to help someone and it just doesn't work out.