Life Business owners, any negative reviews?

**chiefforlife** · 03-20-2012, 02:53 PM

I just got the worst one ever!

We had a lady bring in her Caravan and said it creaked and was very bouncy going over bumps.

We look the vehicle over and are unable to duplicate the creaking noise but do notice she needs some work. The struts are bad which we tell her can cause the bouncy sensation she has described. The motor and transmission mounts are bad. Power steering is leaking, air filter is dirty, serp belt is cracked...
We explain to her that although we are unable to duplicate the creaking noise, we do see some needed repairs and proceed to go over the estimate with her. She then authorizes the repairs and we proceed with the work order. She picks up the van, pays for the job and leaves.

Couple weeks later I get this review,

I took my van in to your shop for a creaking noise and bouncy going over bumps, I had no other problems. My husband thought it was the engine mounts and I thought it was the struts.
Your mechanic comes back with a laundry list of items totaling nearly 2200 dollars. I have the exact problem now and have never felt more ripped off! I would bring it back but you would probably just find a bunch of other work that you would charge me for. I will never return to your shop and I will tell everyone I know to never use you!!

I have to post all of my reviews positive or negative but I do get a chance to smooth it over and ask for a second review.

So, I call her and explain that I have read her review, I thank her for taking the time to fill it out and that I am horrified to receive such a review. I simply can not have an upset customer and will do what is necessary to make it right with her. She says she doesnt want to put anymore money into this vehicle. I say to her, I am not asking you to, whatever it is I will fix it for free. I just want to make it right.
She then calms down and says that would be great, so I set up a time to have her bring it in.
The day before her appointment she sends me an Email to cancel the appointment and states that now that the weather is nicer, it is no longer making the noise and that if it returns she will let me know.
I then get worried that she isnt happy and I wont get a chance to get a second review.
So, I Email her and explain that I am very concerned about her approval of my shop and that normally I would like to earn a second review but since I may not have a chance any time soon, (we have to publish the review in 30 days) would she be kind enough to amend her review if I send her a second one?
She did Email back and said she would amend her review, Whew!

I sent a request this morning for the second review...

03-20-2012, 02:53 PM	#10
chiefforlife Colorado Chief Fan Join Date: Feb 2006 Casino cash: $5493147	I just got the worst one ever! We had a lady bring in her Caravan and said it creaked and was very bouncy going over bumps. We look the vehicle over and are unable to duplicate the creaking noise but do notice she needs some work. The struts are bad which we tell her can cause the bouncy sensation she has described. The motor and transmission mounts are bad. Power steering is leaking, air filter is dirty, serp belt is cracked... We explain to her that although we are unable to duplicate the creaking noise, we do see some needed repairs and proceed to go over the estimate with her. She then authorizes the repairs and we proceed with the work order. She picks up the van, pays for the job and leaves. Couple weeks later I get this review, I took my van in to your shop for a creaking noise and bouncy going over bumps, I had no other problems. My husband thought it was the engine mounts and I thought it was the struts. Your mechanic comes back with a laundry list of items totaling nearly 2200 dollars. I have the exact problem now and have never felt more ripped off! I would bring it back but you would probably just find a bunch of other work that you would charge me for. I will never return to your shop and I will tell everyone I know to never use you!! I have to post all of my reviews positive or negative but I do get a chance to smooth it over and ask for a second review. So, I call her and explain that I have read her review, I thank her for taking the time to fill it out and that I am horrified to receive such a review. I simply can not have an upset customer and will do what is necessary to make it right with her. She says she doesnt want to put anymore money into this vehicle. I say to her, I am not asking you to, whatever it is I will fix it for free. I just want to make it right. She then calms down and says that would be great, so I set up a time to have her bring it in. The day before her appointment she sends me an Email to cancel the appointment and states that now that the weather is nicer, it is no longer making the noise and that if it returns she will let me know. I then get worried that she isnt happy and I wont get a chance to get a second review. So, I Email her and explain that I am very concerned about her approval of my shop and that normally I would like to earn a second review but since I may not have a chance any time soon, (we have to publish the review in 30 days) would she be kind enough to amend her review if I send her a second one? She did Email back and said she would amend her review, Whew! I sent a request this morning for the second review...
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