Installing a passenger side mirror?

[Exoter175]

Originally Posted by JASONSAUTO

but he is adding 10 to 20 % hours ON TOP OF THE BOOK TIME.

No, I am not.

Originally Posted by JASONSAUTO

he didnt.


but he charged them for more hours than the book called for. that is unethical in my book and in everyone's book i ever worked for. (even the big shops in kc)

I adjusted the book times to fit my business of going above and beyond what you could even THINK of as customer service, to guarantee that any work done, does not come back as a fault, or that I am not liable for any issue.

Something you'd be doing in the greater metro area if you had a business here ran purely by the customer service you offer.

But you don't.

You're a small town mom and pop shop that does as much business in a 3 months, as I did in ONE month.

Where I competed with the likes of Goodyear, Firestone, NTB, Calverts (who I later sold the business to), all 5 locations within 5 miles of me, on top of 150 other private, smaller repair shops within the same distance.

Originally Posted by Saul Good

What a stud. You must be the mechanic for every celebrity in Olathe, KS.

I'm a businessman who keeps tabs on EVERYONE, because I don't like to lose.

Originally Posted by JASONSAUTO

no. but you would have to understand that the price agreed to is the price paid no matter how long it took me.


i've never took longer than the book says unless i wasnt trying

Then you haven't worked on a fraction of the cars I have, because if you honestly can sit here and say that you've never taken longer than book, you haven't worked on shit by comparison.

No offense.

Originally Posted by mikeyis4dcats.

what pisses me off are TSBs that expire. My Mercury had a TSB issued for a buzzing issue related to the speedo. I didn't know that until after the period for claims against the TSB expired.

And that's how it works quite a bit.

Originally Posted by JASONSAUTO

this.
but if he's inflating book time he's not doing a good service to his customers.

How so? If I'm offering the best services around with the best customer service?

Originally Posted by JASONSAUTO

honestly there are 10 other shops in this town

Wow? 10? A whole 10?

Originally Posted by mikeyis4dcats.

no, he's never said that.

he said he QUOTES the customer 2.2 hours, and then bills them 2.2 hours. How is that unethical?

Exactly.

PS, I had to take off Sauto from my ignore list to answer his ****ing posts that he can't just put into one post.