Misc OMG Sprint FINALLY starting to get it? - Page 2

**petegz28** · 08-07-2008, 09:23 AM

I am listening to Dan Hesse talk about how our customer service #'s are greatly improving cause get this...are you ready???

WE ARE TAKING CARE OF THE CUSTOMER!!!!

Shit you I do not I say!

Treating the customer in the retail stores like they are the most important person?

Not focusing so hard on getting customers off the phone quick in call centers and instead taking care of them with 1 phone call so they don't call back 100 times?

And the CAPPER! The admission from the top that it used to be the "EXACT opposite".

There is hope.....1000 points of light...stay the course.....the attidue of a lot of people in this city would greatly improve if Sprint turns it around.

And right now we are kicking ass down that path...just hope it keeps going!

**petegz28** · 08-07-2008, 10:12 AM

Quote:

Originally Posted by Deberg_1990

How is that new Instinct Phone doing for Sprint? Ive heard some good things about it.

It's kicking ass. Best Buy said it has been their best selling phone in 2 years.

CoMoChief · 08-07-2008, 10:19 AM

**** Sprint,

Sincerely,
Everyone in the world that has or has had Sprint.

**Anyong Bluth** · 08-07-2008, 10:24 AM

Waiting on the Diamond or the HTC Touch Pro.

Is it still coming out Sept 2nd....

BTW, I like Sprint and their service has been great. Yes CS has sucked and I'd have to call a bunch to get shit handled but I'm usually a 1 time a year issue customer.

BUT, I just finished up my contract that they gave me "discount" pricing on some services, and on this months bill I noticed they removed those discounts!? WHY THE HELL would they do that- I get the idea to lock people in for another contract, but all you're doing is making me notice I'm out of contract and pissing me off that I have to deal with this instead of just going about my daily business and having my bill paid in full every month- automatically!!

Now, I might as well look around and see what services are offering, b/c I'm not real excited about the fact that I'm paying like an extra $40 bucks a month b/c I'm "out of contract" and Sprint doesn't have any new phones I want yet out?

**The Bad Guy** · 08-07-2008, 10:24 AM

Do you still have to sign up for the everything plan to get the Instinct?

I have a grandfathered plan that isn't available anymore and I don't want to lose that. That's the only thing preventing me from getting the Instinct.

**The Bad Guy** · 08-07-2008, 10:25 AM

Quote:

Originally Posted by Cocina_Basement

Waiting on the Diamond or the HTC Touch Pro.

Is it still coming out Sept 2nd....

I have the Mogul right now.

I haven't even heard of either phone.

R&GHomer · 08-07-2008, 10:29 AM

Quote:

Originally Posted by Deberg_1990

How is that new Instinct Phone doing for Sprint? Ive heard some good things about it.

Absolutely fantastic, the instinct is flying off the shelves. It's kind of funny because we as employee's can't get them yet... lol and Hesse when asked when they would be available he jokingly said not any time soon.

**Mr. Flopnuts** · 08-07-2008, 10:29 AM

Sprint has improved ten fold in the last year. I'm no longer being overbilled and charged for shit I flat out don't use. Of course, they did increase the cost of my plan by 45%. It hasn't affected me yet, but as soon as I need to make any additions whatsoever, I'm ****ed and will drop them. My plan went from 89.99 to 129.99. Same. ****ing. Plan. Can I just go back to being overcharged? That's a huge increase in one shot.

R&GHomer · 08-07-2008, 10:34 AM

Quote:

Originally Posted by The Bad Guy

Do you still have to sign up for the everything plan to get the Instinct?

I have a grandfathered plan that isn't available anymore and I don't want to lose that. That's the only thing preventing me from getting the Instinct.

I may be wrong, but I think so. I'm not sure what all your old plan is offering you, but the everything plan is the best thing going, IMHO.

journeyscarab · 08-07-2008, 10:37 AM

We are kicking ass!

**petegz28** · 08-07-2008, 10:40 AM

Quote:

Originally Posted by Mr Flopnuts

Sprint has improved ten fold in the last year. I'm no longer being overbilled and charged for shit I flat out don't use. Of course, they did increase the cost of my plan by 45%. It hasn't affected me yet, but as soon as I need to make any additions whatsoever, I'm ****ed and will drop them. My plan went from 89.99 to 129.99. Same. ****ing. Plan. Can I just go back to being overcharged? That's a huge increase in one shot.

You can switch to the $99 plan even if you are in a current contract. Switch to the Simply Everything plan and be done with it. It's only $10 more than you were paying and $30 less than you are now.

Mr. Plow · 08-07-2008, 10:42 AM

Quote:

Originally Posted by petegz28

Take it in and have it updated..or have you done that? Tell them you want the firmware upgraded. There are "known" issues with phones just like software and updates come out all the time. It is not widely know and most people look at me like I am crazy when I tell them to take their phone in and get it updated.

You might be able to do it online but I would take it in. If it is something that happens regularly show them what you are talking about. If they give you shit tell me or Phish.

Actually, I have done that.....twice actually. I don't think this is a Sprint issue at all to be honest.

I have the HTC Mogul. Great phone. But about 3 weeks ago, the damn thing just started randomly locking up on me. Reset it, would work fine for awhile, then lock up again.

Took it in to do the first update to the ROM. Everything went fine. Phone worked ok for the next week or so. I checked back on their (HTC) website - said that I needed to update again to a newer ROM. Which I did myself....which I somehow freaking manage to delete all my contacts when doing the Sync....oh well, I have them somewhere else just in case.

After the second update, it was really hard to boot. Would go to one spot, lock up. I reboot, it would go a little further, lock up, reboot. It literally took me 30-45 minutes just to get the damn thing booted.

For the past day, it's been working pretty well. Until today. Just started randomly locking up again. Since 8am, I've had to reboot from a lockup 7 times....at least.

I'm going to take it back in today to see what they can do.

**Mr. Flopnuts** · 08-07-2008, 10:44 AM

Quote:

Originally Posted by petegz28

You can switch to the $99 plan even if you are in a current contract. Switch to the Simply Everything plan and be done with it. It's only $10 more than you were paying and $30 less than you are now.

Except my plan is a family plan. So I'd have to pay $99x2. I want the instinct, you can guess why I can't get it. I'm not paying $200 a month for cell phones. Plus, I lose my 27% company discount if I switch to the All Everything plan. I fear my time with Sprint will come to an end soon over this. I'm not paying the 129.99 right now. But when I try to change my phone, or add a service, they'll make me change my plan. I've been with them for 3 years, but I have a feeling I won't make it to 4. I change phones like most folks change socks.

Mr. Plow · 08-07-2008, 10:44 AM

Quote:

Originally Posted by The Bad Guy

I have the Mogul right now.

I haven't even heard of either phone.

Had any issues with yours?

**petegz28** · 08-07-2008, 11:01 AM

Quote:

Originally Posted by Mr. Plow

Actually, I have done that.....twice actually. I don't think this is a Sprint issue at all to be honest.

I have the HTC Mogul. Great phone. But about 3 weeks ago, the damn thing just started randomly locking up on me. Reset it, would work fine for awhile, then lock up again.

Took it in to do the first update to the ROM. Everything went fine. Phone worked ok for the next week or so. I checked back on their (HTC) website - said that I needed to update again to a newer ROM. Which I did myself....which I somehow freaking manage to delete all my contacts when doing the Sync....oh well, I have them somewhere else just in case.

After the second update, it was really hard to boot. Would go to one spot, lock up. I reboot, it would go a little further, lock up, reboot. It literally took me 30-45 minutes just to get the damn thing booted.

For the past day, it's been working pretty well. Until today. Just started randomly locking up again. Since 8am, I've had to reboot from a lockup 7 times....at least.

I'm going to take it back in today to see what they can do.

Yea that's a flakey phone.

**petegz28** · 08-07-2008, 11:02 AM

Quote:

Originally Posted by Mr Flopnuts

Except my plan is a family plan. So I'd have to pay $99x2. I want the instinct, you can guess why I can't get it. I'm not paying $200 a month for cell phones. Plus, I lose my 27% company discount if I switch to the All Everything plan. I fear my time with Sprint will come to an end soon over this. I'm not paying the 129.99 right now. But when I try to change my phone, or add a service, they'll make me change my plan. I've been with them for 3 years, but I have a feeling I won't make it to 4. I change phones like most folks change socks.

I'd be curious to know where you will end up cheaper and get the same network speed and such? I don't price watch but I know ATT bends me dad over for his Iphone crap. And their network sucks ass.

08-07-2008, 09:23 AM
petegz28 Supporter Join Date: Feb 2005 Location: Olathe, Ks Casino cash: $2524127	OMG Sprint FINALLY starting to get it? I am listening to Dan Hesse talk about how our customer service #'s are greatly improving cause get this...are you ready??? WE ARE TAKING CARE OF THE CUSTOMER!!!! Shit you I do not I say! Treating the customer in the retail stores like they are the most important person? Not focusing so hard on getting customers off the phone quick in call centers and instead taking care of them with 1 phone call so they don't call back 100 times? And the CAPPER! The admission from the top that it used to be the "EXACT opposite". There is hope.....1000 points of light...stay the course.....the attidue of a lot of people in this city would greatly improve if Sprint turns it around. And right now we are kicking ass down that path...just hope it keeps going!
Posts: 128,256

08-07-2008, 10:19 AM	#17
CoMoChief Mahomes Dynasty Join Date: Mar 2005 Location: Parts Unknown Casino cash: $8032254	**** Sprint, Sincerely, Everyone in the world that has or has had Sprint. __________________
Posts: 39,164

08-07-2008, 10:24 AM	#18
Anyong Bluth Deus ambulans inter homines Join Date: Mar 2005 Location: Chicago Casino cash: $9649340	Waiting on the Diamond or the HTC Touch Pro. Is it still coming out Sept 2nd.... BTW, I like Sprint and their service has been great. Yes CS has sucked and I'd have to call a bunch to get shit handled but I'm usually a 1 time a year issue customer. BUT, I just finished up my contract that they gave me "discount" pricing on some services, and on this months bill I noticed they removed those discounts!? WHY THE HELL would they do that- I get the idea to lock people in for another contract, but all you're doing is making me notice I'm out of contract and pissing me off that I have to deal with this instead of just going about my daily business and having my bill paid in full every month- automatically!! Now, I might as well look around and see what services are offering, b/c I'm not real excited about the fact that I'm paying like an extra $40 bucks a month b/c I'm "out of contract" and Sprint doesn't have any new phones I want yet out? __________________ Suck it, *beautiful*
Posts: 14,918

08-07-2008, 10:24 AM	#19
The Bad Guy Scott Pioli Join Date: Jan 2001 Location: The Copacobana Casino cash: $9373645	Do you still have to sign up for the everything plan to get the Instinct? I have a grandfathered plan that isn't available anymore and I don't want to lose that. That's the only thing preventing me from getting the Instinct. __________________
Posts: 23,212

08-07-2008, 10:37 AM	#24
journeyscarab SHOCKERS BABY! Join Date: Sep 2002 Location: Overland Park, KS Casino cash: $3553555	We are kicking ass!
Posts: 3,414