Customer service issue.

[DeezNutz]

And your employee just got put on watch. Really, that's the individual who truly screwed the pooch on this one.

From the customer's perspective, you can see how waiting for several additional weeks contributed to an already stressful situation, since some people go bat shit crazy over weddings when it's really just a ****ing party. But, whatever.

[NewChief]

Originally Posted by DeezNutz

And your employee just got put on watch. Really, that's the individual who truly screwed the pooch on this one.

From the customer's perspective, you can see how waiting for several additional weeks contributed to an already stressful situation, since some people go bat shit crazy over weddings when it's really just a ****ing party. But, whatever.

Yeah. We've discussed the issue with the employee and implemented some new procedures to prevent future ****ups.

And the customer's stress is absolutely understandable.

[DeezNutz]

Originally Posted by NewChief

Yeah. We've discussed the issue with the employee and implemented some new procedures to prevent future ****ups.

And the customer's stress is absolutely understandable.

So this might be a blessing in disguise, actually. Yeah, some bullshit went on Facebook, apparently, but if that's the worst thing that happens, and as a result your business is now stronger...cool.