Positive Rep for an email address!!!

[Hootie]

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

[Donger]

Originally Posted by Metrolike

Yes. What's so hard to understand about that? The tip is meant for the waiter, not the cook or the restaurant. If you don't like the meal, don't go there again.

Oh, I don't know. Perhaps I don't think that I should tip someone who is knowingly bringing me crap?

[eazyb81]

Originally Posted by Mr. Flopnuts

Throwing away good employees who work every day, for years at a time, in order to satisfy someone who comes in one time out of the blue, is a pretty stupid way of doing business as well. Amirite?

Are you really trying to say the restaurant is "throwing away good employees" if they don't tell this business account that gave a low tip to F off and never come back?

I'm sorry, but no reasonable owner would do that.

[Mr. Flopnuts]

Originally Posted by ClevelandBronco

These kids are serving pizza. I think the learning curve of their replacements can be absorbed by the business if they don't like their jobs.

Whatever they're doing, they deserve minimum wage. I'm assuming they're legal Americans, and we've set those standards. They should be met one way or the other.

[Bugeater]

Originally Posted by eazyb81

Maintaining a good relationship with your employees = ruining corporate relationships?

It's obvious you have never operated a successful business. Fine line between going to bat for employees and losing high-revenue clients.

From what I can tell, they turned away what were likely regular customers for a one-time deal from a large group. I don't know that there was any type of 'corporate relationship' going on here.

[Pants]

Originally Posted by ClevelandBronco

If there's a coherent point to be found here, I can't identify it.

The tip is meant to cover the difference between the waiter's shitty wage and what a human being should expect to make for decent work in this country. The tip has nothing to do with the quality of your food (unless it was prepared wrong after a specific request, as covered in previous posts) nor the restaurant's general atmosphere. If you chose to ignore this and tip on a different basis, that's your prerogative. That however, doesn't make it right.

Hope that helps.

[DJ's left nut]

Originally Posted by The Meat Dragon

Ok!

I did it...

I installed FfvB and ignored DJ's Left Nut.

It's done. It's over. And that's what I'm going to do from now on...I've had enough with people like him.

GADS!

Must've struck a nerve.

Sucks getting called out for your juvenile horseshit. It's okay Hootie, I will survive.

And once again - I take a spectacular amount of pride in being the one that facilitated you popping the cherry on your ignore feature. For as much shit as has been flung your way, to be the guy that finally cut deep enough (read: hit close enough to home) to set you off....well that just makes me all warm and fuzzy inside.

[ClevelandBronco]

Originally Posted by Bugeater

Yes, it is, but if you start losing good employees because you let customers screw them over it's going to have an effect on your bottom line as well. A balance has to be achieved, the employee shouldn't have to get the short end of every deal.

Good employees don't contact a restaurant's clients over personal grievances. Hoottie is a shitty employee.

A business should be happy to lose shitty employees.

[Bugeater]

Originally Posted by eazyb81

Are you really trying to say the restaurant is "throwing away good employees" if they don't tell this business account that gave a low tip to F off and never come back?

I'm sorry, but no reasonable owner would do that.

I don't know that anyone is suggesting that they tell the company to f off. I'm not sure where that came from.

[Mr. Flopnuts]

Originally Posted by eazyb81

Are you really trying to say the restaurant is "throwing away good employees" if they don't tell this business account that gave a low tip to F off and never come back?

I'm sorry, but no reasonable owner would do that.

I was. But I forgot that there is always the option to add that gratuity for future visits. Restaurant owners do that to protect valuable employees. Basically, I was wrong. They took a calculated risk and it backfired. Don't do it again. Add the gratuity, and keep your mouth shut in isolated incidents like this. That's really not arguable. It's just not.

[ClevelandBronco]

Originally Posted by Mr. Flopnuts

Whatever they're doing, they deserve minimum wage. I'm assuming they're legal Americans, and we've set those standards. They should be met one way or the other.

They deserve exactly what they accepted when they were hired. No more, no less.

[Pants]

Originally Posted by Donger

Oh, I don't know. Perhaps I don't think that I should tip someone who is knowingly bringing me crap?

Taste is very subjective. If you don't like it, don't come back. It's not the waiter's fault you didn't like the food.

[Bugeater]

Originally Posted by ClevelandBronco

Good employees don't contact a restaurant's clients over personal grievances. Hoottie is a shitty employee.

A business should be happy to lose shitty employees.

Well I have no idea what kind of employee he really is, but I do agree that contacting them on his own definitely shouldn't have been his first course of action.

[chiefsnorth]

Originally Posted by Bugeater

Yes, it is, but if you start losing good employees because you let customers screw them over it's going to have an effect on your bottom line as well. A balance has to be achieved, the employee shouldn't have to get the short end of every deal.

People who deliver good customer service get more pay, more hours, and scheduling preference. People deliver bad service get replaced. Customer service IS their job. It's all you have to do.

Maybe taking some lame stand might have bought you credibility with a couple of high school students serving pizza for a week or two, but it is absolutely not a long term perspective for anyone involved. In a year if anyone even remembers that incident it won't be helping me anymore, but the revenue is still gone.

Again, good customer service all the time is a basic expectation for waitstaff. If someone can't handle that, there is a stack of applications with people who want the chance.

[eazyb81]

Originally Posted by Bugeater

From what I can tell, they turned away what were likely regular customers for a one-time deal from a large group. I don't know that there was any type of 'corporate relationship' going on here.

Hootie's restaurant is in the Champaign area, i.e. University of Illinois. BDO came for a university recruiting event, like they probably do at least once every semester. It would be reasonable to assume that if the experience was enjoyable, they would make it a habit of coming back to this establishment for all of their corporate events in the area.

[DJ's left nut]

Originally Posted by Mr. Flopnuts

No. Because you don't care about anything but YOUR bottom line. You haven't taken into consideration for one second that these kids made LESS than minimum wage last night. That's not acceptable to me.

Flop,

I'd fire him, too. At the very least I'd send him on a month long vacation to think about it. If the person I train to work for him in the interim does an acceptable job, I Wally Pipp his ass.

The problem isn't the consternation, but how he went about addressing it. In the event that my employees (my employees at my establishment who are ****ing with my livelihood) feel wronged, that comes to me. You don't act unilaterally, you bring it to me and I make the decision as the man who's name is on every business loan, every mortgage and every contract attached to the business.

If I'm a good manager, I work with my employees to make it right while also attempting to salvage a business relationship with the 'client'. If, on the other hand, I'm reckless as hell, I allow my mid-20's bartender with a HS diploma to go badgering the CEO of a company that just dropped $500 at my establishment the night before.

C'mon - how could you, as a business owner, allow that? It's an absolutely putrid business practice and it reeks of the inmates running the asylum. You don't hang your employees out to dry, but you absolutely cannot condone a line-employee making that decision without consulting you.