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Old 10-06-2010, 12:02 AM  
Hootie Hootie is offline
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Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.Hootie < Tried to steal Andy's chili fries.
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Old 10-06-2010, 11:00 AM   #196
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Originally Posted by Metrolike View Post
Depends on the waiter's level of service, I would say.
Huh? If they are bringing me food they know is crap, but they do so with flair and attentiveness, you think they deserve a tip?
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Old 10-06-2010, 11:01 AM   #197
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You didn't answer the question. Who benefits from telling a customer their money is no good at my restaurant?
The kids that won't make minimum wage when they come back and do it again next month. Like I said, go ahead and fire him for it. But the next guy will do it too. And the guy after that, and so on and so forth. When you pay your employees based off of your customers bridging that gap, and those customers don't, in situations like this, it can get pretty volatile. You made your money, those kids were just used and abused for under minimum wage.
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Old 10-06-2010, 11:01 AM   #198
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I will say this much, Hootie should've consulted with the restaurant owner before doing anything on his own. But if they ignored the situation, it's at that point all bets are off. You just can't sit back and let your employees take it in the ass like that and not expect some kind of backlash.
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Old 10-06-2010, 11:02 AM   #199
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Originally Posted by Mr. Flopnuts View Post
No. Because you don't care about anything but YOUR bottom line. You haven't taken into consideration for one second that these kids made LESS than minimum wage last night. That's not acceptable to me.
its the company's bottom line that keeps the emplyees employed.
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Old 10-06-2010, 11:02 AM   #200
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Originally Posted by Metrolike View Post
Why are you taking this so personally? Of course it none of my business when cheap people decide to stiff servers who have absolutely nothing to do with the way your food tastes. Why would I shut the **** up when this is the forum for stating your opinions. You can tip however you like, it doesn't change the fact that the tip is meant for the server and not the cook. The cooks don't make 40% of minimum wage.
If there's a coherent point to be found here, I can't identify it.
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Old 10-06-2010, 11:03 AM   #201
eazyb81 eazyb81 is offline
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That's right! Because maintaining a good relationship with your employees has absolutely no effect on your business.
Maintaining a good relationship with your employees = ruining corporate relationships?

It's obvious you have never operated a successful business. Fine line between going to bat for employees and losing high-revenue clients.
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Old 10-06-2010, 11:03 AM   #202
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That's right! Because maintaining a good relationship with your employees has absolutely no effect on your business.
I cultivate that relationship in many different ways. Telling business customers to spend their expense account money elsewhere is not one of them. You maintain a good working environment and meet their needs as closely as you can on scheduling and hours, empower them to do their jobs well across the board.

But having a cancerous employee who is out there actively driving away business is not part of the game plan. He is costing me future revenues and the rest of the staff future tables and tip income. Nobody wins.
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Old 10-06-2010, 11:04 AM   #203
Mr. Flopnuts Mr. Flopnuts is offline
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its the company's bottom line that keeps the emplyees employed.
No. Not at $4 an hour. It's the customers who are expected to do that. And restaurant owners LOVE that. This time, it's not working out very well for them. But that's the risk of doing business, right?
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Old 10-06-2010, 11:04 AM   #204
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Huh? If they are bringing me food they know is crap, but they do so with flair and attentiveness, you think they deserve a tip?
Yes. What's so hard to understand about that? The tip is meant for the waiter, not the cook or the restaurant. If you don't like the meal, don't go there again.
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Old 10-06-2010, 11:05 AM   #205
Mr. Flopnuts Mr. Flopnuts is offline
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Originally Posted by eazyb81 View Post
Maintaining a good relationship with your employees = ruining corporate relationships?

It's obvious you have never operated a successful business. Fine line between going to bat for employees and losing high-revenue clients.
Throwing away good employees who work every day, for years at a time, in order to satisfy someone who comes in one time out of the blue, is a pretty stupid way of doing business as well. Amirite?
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Old 10-06-2010, 11:05 AM   #206
Bugeater Bugeater is offline
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its the company's bottom line that keeps the emplyees employed.
Yes, it is, but if you start losing good employees because you let customers screw them over it's going to have an effect on your bottom line as well. A balance has to be achieved, the employee shouldn't have to get the short end of every deal.
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Old 10-06-2010, 11:06 AM   #207
ClevelandBronco ClevelandBronco is offline
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Originally Posted by Mr. Flopnuts View Post
No. Because you don't care about anything but YOUR bottom line. You haven't taken into consideration for one second that these kids made LESS than minimum wage last night. That's not acceptable to me.
These kids are serving pizza. I think the learning curve of their replacements can be absorbed by the business if they don't like their jobs.
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Old 10-06-2010, 11:07 AM   #208
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It's a pizza place...

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Old 10-06-2010, 11:07 AM   #209
InChiefsHeaven InChiefsHeaven is offline
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When I waited tables at Pizza Hut in high school, we got waitress wage of 2.35 (as I recall). You're tips had to make up the difference to the minimum wage of 3.35\hr. This was like 1986 or so. If you didn't make enough in tips, your employer was responsible for making up the difference. In other words, it did everyone well if you did good on tips. That should still be the case, so these kids shouldn't have made less than minimum wage. But the employer should be pissed about the fact that they have to make up the difference...it should have been included on the bill.
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Old 10-06-2010, 11:07 AM   #210
Mr. Flopnuts Mr. Flopnuts is offline
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I cultivate that relationship in many different ways. Telling business customers to spend their expense account money elsewhere is not one of them. You maintain a good working environment and meet their needs as closely as you can on scheduling and hours, empower them to do their jobs well across the board.

But having a cancerous employee who is out there actively driving away business is not part of the game plan. He is costing me future revenues and the rest of the staff future tables and tip income. Nobody wins.
Doesn't sound to me like there was any future tip income, and that being the case, they're dead weight to the people you're already not paying worth a shit. I can't believe this is so hard to understand.

Having a bad table is one thing, waiters deal with that. Having a group come in and tie up an entire restaurant for the night, is another.

But I will say this. Suck it up this time. Say nothing. But make sure you add the gratuity every time they walk in the door in the future. That is absolutely correct, and I can't even argue against it. Hootie over reacted in this situation. Bad night. Them's the breaks. Make sure it never happens again should they walk back through the door.
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