Lowes Return

[SAUTO]

so i go to lowe's the other day to return a vanity/sink/ mirror.


they tell me i had already returned the items.

i tell them i could'nt have they are on my wheelie thing right here.

they give me a return receipt that someone had signed my name on.

NOT MY SIGNATURE.

they call the employee who did the transaction and he promptly QUITS.

they refuse to get the local PD involved wanting to let their loss prevention handle it.


wont tell me if he could have gotten my debit card # or anything like that.

now i have to cancel that card.

SO what says the planet should I:

call the local PD and get them involved myself?
demand that lowe's give me SOMETHING just for all this hassle (took me 2 hours to return this item all the while they are calling "backup to returns desk" and everyone and their mother sees me and my family standing there by ourselves) and now i have to deal with getting a new card.

hell 2 employees acted as though they were going to physically detain me right up until i told them they better get the police there because as soon as they touched me i was going to start knocking mother ****ers out...

****ed up deal IMO.

so whats the planet's opinion on this one?

[SAUTO]

Originally Posted by mikey23545

I don't think he could have gotten your credit card number from the receipt...Every receipt I've ever seen only has the last 4 digits of the card number on it.

That being said, I still would notify the police no matter what that dickhead manager said.

here's the thing: my name wasnt on the receipt either yet they knew it and signed it to the return slip.

how did they get that?

[Lumpy]

Also, what exactly did this individual ,(that was posing as you), exchange? The security cameras would confirm if he actually had the items or not. If not, he just handed over a receipt to the employee, signed your name, got the cash, and hauled ass.

[SAUTO]

Originally Posted by Bugeater

The thing is, the actual crime here was against Lowe's, not Jason. He was just inconvenienced by the whole thing.

forged my sig i guess.

[SAUTO]

Originally Posted by Lumpy

Also, what exactly did this individual ,(that was posing as you), exchange? The security cameras would confirm if he actually had the items or not. If not, he just handed over a receipt to the employee, signed your name, got the cash, and hauled ass.

a vanity and sink. walked in picked it up off the shelf and walked to the return desk and got cash.

had a receipt.

[pr_capone]

I would be making a phone call:

Lowes Corporate Office Headquarters in the USA:
1000 Lowe's Blvd.
Mooresville, NC 28117
Corporate Phone Number: 1-704-758-1000

[mikey23545]

Originally Posted by JASONSAUTO

here's the thing: my name wasnt on the receipt either yet they knew it and signed it to the return slip.

how did they get that?

I don't know unless he or one of his cohorts rang you up when you made the original purchase.

[KCUnited]

The chances of pulling off a bogus return only to have the real customer come in and return the items have to be slim to none. Probably had been pulling this for a bit.

[Frazod]

Originally Posted by OnTheWarpath58

Absolutely get the police involved.

**** yes. To hell with what they say.

[Lumpy]

Originally Posted by JASONSAUTO

here's the thing: my name wasnt on the receipt either yet they knew it and signed it to the return slip.

how did they get that?

You paid w/ your credit card or a Lowes' card? Your signature would be in the system.

Originally Posted by JASONSAUTO

a vanity and sink. walked in picked it up off the shelf and walked to the return desk and got cash.

had a receipt.

Obvious crime is obvious.

[The Franchise]

Originally Posted by KCUnited

The chances of pulling off a bogus return only to have the real customer come in and return the items have to be slim to none. Probably had been pulling this for a bit.

I used to work with a guy at JCPenneys that would do this a couple of times a month. He would check out a customer.....wait a couple of hours.....and then put a return in and take the cash. He pulled that shit for years and then left the store. I don't think any of the management knew what he was doing.

[mlyonsd]

Wouldn't hurt to at least call the police to see what they can/would do.

[The Franchise]

I would be making my first call to Lowe's Corporate offices. If they try and brush you off....tell them that you'll be calling the local police.

[Frazod]

I might place another call to one/all of the local TV stations' news departments. Sounds like something they might a good story out of.

That should get Lowes' attention, too.

[vailpass]

Depends on what Jason wants to get out of this. Criminal charges against the clerk aren't going to net him anything. Lowes' desire to not have this made public may net something in return for Jason letting it go.

[Frazod]

Originally Posted by Pestilence

I used to work with a guy at JCPenneys that would do this a couple of times a month. He would check out a customer.....wait a couple of hours.....and then put a return in and take the cash. He pulled that shit for years and then left the store. I don't think any of the management knew what he was doing.

Having never worked at a retail job, this particular scam is something I've never even heard of. I wonder how widespread it is?