Lowes Return

[SAUTO]

so i go to lowe's the other day to return a vanity/sink/ mirror.


they tell me i had already returned the items.

i tell them i could'nt have they are on my wheelie thing right here.

they give me a return receipt that someone had signed my name on.

NOT MY SIGNATURE.

they call the employee who did the transaction and he promptly QUITS.

they refuse to get the local PD involved wanting to let their loss prevention handle it.


wont tell me if he could have gotten my debit card # or anything like that.

now i have to cancel that card.

SO what says the planet should I:

call the local PD and get them involved myself?
demand that lowe's give me SOMETHING just for all this hassle (took me 2 hours to return this item all the while they are calling "backup to returns desk" and everyone and their mother sees me and my family standing there by ourselves) and now i have to deal with getting a new card.

hell 2 employees acted as though they were going to physically detain me right up until i told them they better get the police there because as soon as they touched me i was going to start knocking mother ****ers out...

****ed up deal IMO.

so whats the planet's opinion on this one?

[vailpass]

Originally Posted by T-post Tom

Must be.

Sounds like giving him his cash back was the only smart move Lowes made that day.

[AndChiefs]

Originally Posted by T-post Tom

Must be.

There's usually an override in the system for that type of thing (I don't know Lowe's but I know other stores). They say they won't give cash but if you complain enough there's a way around it. Usually you would need a manager's approval though.

[Bugeater]

Originally Posted by T-post Tom

How did the employee get cash? Lowes told me that you only get a credit on debit cards or credit cards. They've got issues.

I believe that is only if the transaction hasn't been processed yet. Remember, these guys pulled their stunt four weeks after the original purchase.

[redsurfer11]

I was in Lowes Saturday buying primers and undercoating. I paid with a $100 bill. The cashier then asks me for my phone number in case the $ 100 was a fake. I said absolutely not going to happen. The cashier didn't pursue it further. Way to treat your customers like criminals while making a purchase.

[AndChiefs]

Originally Posted by redsurfer11

I was in Lowes Saturday buying primers and undercoating. I paid with a $100 bill. The cashier then asks me for my phone number in case the $ 100 was a fake. I said absolutely not going to happen. The cashier didn't pursue it further. Way to treat your customers like criminals while making a purchase.

Wow that's absurd. That's why they put in all the anti-counterfeiting tools. How about training your employee's how to determine if it's real or fake rather than treating someone like a common criminal?

[DaFace]

You got your money back, right? If that's the case, and you've already cancelled your card, I don't really see what getting the cops involved does. The crime was theft against the store - not you.

I know you lost a couple hours of time, but they're not going to give you anything for that. They're just not.

Originally Posted by cosmo20002

Home Depot (and Target and many other stores) can scan your credit card, scan the item, and it "finds" your receipt, or at least when you bought the item and what you paid. Lowes doesn't do this?

They do. I deal in cash.

[DaFace]

Originally Posted by T-post Tom

How did the employee get cash? Lowes told me that you only get a credit on debit cards or credit cards. They've got issues.

If they'd already done a return on the purchase (to the thief), their system probably didn't have any way of crediting to a card. The only reason they like to do it that way in the first place is that they save money that way over cash.

Originally Posted by DaFace

You got your money back, right? If that's the case, and you've already cancelled your card, I don't really see what getting the cops involved does. The crime was theft against the store - not you.

I know you lost a couple hours of time, but they're not going to give you anything for that. They're just not.

No, they will. If one of these retailers take an unacceptable amount of time they always give me something for my wasted time. I was sitting an hour waiting on a delivery order one time and they gave me 10% off my order.

[BigMeatballDave]

Originally Posted by DaFace

You got your money back, right? If that's the case, and you've already cancelled your card, I don't really see what getting the cops involved does. The crime was theft against the store - not you.

I know you lost a couple hours of time, but they're not going to give you anything for that. They're just not.

Actually, they should give him some kind of store credit for the inconvenience.

If it were me, I would never shop there again, and I'd tell them I'm going to inform everyone I know about this incident.

[DaFace]

Originally Posted by Phobia

No, they will. If one of these retailers take an unacceptable amount of time they always give me something for my wasted time. I was sitting an hour waiting on a delivery order one time and they gave me 10% off my order.

Sure - the store might. But the cops aren't going to go to Lowes and ask them to give you a discount.

[bobbymitch]

Originally Posted by Phobia

No, they will. If one of these retailers take an unacceptable amount of time they always give me something for my wasted time. I was sitting an hour waiting on a delivery order one time and they gave me 10% off my order.

I agree. The Bosslady wanted a Dyson vacuum and we found the model she wanted at Target. The cashier screwed up scanning in Target gift cards and a American Express Gift card. He could reload the Target cards, but the AmEx was immediately debited and zero'd out. We waited 2 hours while they called AmEx and trying to find their AmEx merchant number. It took them 3 calls to Target Corporate to find it. Not only did Target take 20% off the Dyson, but gave us another $100 gift card for our waiting.

[LOCOChief]

In the event that you are a victim of identity theft which is very difficult to battle back from, you'd probably be sorry that you didn't file a report of you don't.

[Brock]

Originally Posted by T-post Tom

How did the employee get cash? Lowes told me that you only get a credit on debit cards or credit cards. They've got issues.

I get cash on returns all the time.

[mikeyis4dcats.]

the crime committed was against Lowes, not you, so you have no standing to involve the police.

it is highly unlikely he was able to access your account numbers. He was likely able to get your name from the POS system, but those systems do not display account numbers. If you are concerned, your bank will cancel your cards and reissue you a new number, and that will fully resolve any issue.

By the way, signing someone's name to a receipt for a return is not forgery. A receipt in an of ittself is not a financial instrument. Forgery applies to checks and other "financial instruments".