Misc OMG Sprint FINALLY starting to get it? - Page 3

**Mr. Flopnuts** · 08-07-2008, 10:29 AM

Sprint has improved ten fold in the last year. I'm no longer being overbilled and charged for shit I flat out don't use. Of course, they did increase the cost of my plan by 45%. It hasn't affected me yet, but as soon as I need to make any additions whatsoever, I'm ****ed and will drop them. My plan went from 89.99 to 129.99. Same. ****ing. Plan. Can I just go back to being overcharged? That's a huge increase in one shot.

**petegz28** · 08-07-2008, 10:40 AM

Quote:

Originally Posted by Mr Flopnuts

Sprint has improved ten fold in the last year. I'm no longer being overbilled and charged for shit I flat out don't use. Of course, they did increase the cost of my plan by 45%. It hasn't affected me yet, but as soon as I need to make any additions whatsoever, I'm ****ed and will drop them. My plan went from 89.99 to 129.99. Same. ****ing. Plan. Can I just go back to being overcharged? That's a huge increase in one shot.

You can switch to the $99 plan even if you are in a current contract. Switch to the Simply Everything plan and be done with it. It's only $10 more than you were paying and $30 less than you are now.

**Mr. Flopnuts** · 08-07-2008, 10:44 AM

Quote:

Originally Posted by petegz28

You can switch to the $99 plan even if you are in a current contract. Switch to the Simply Everything plan and be done with it. It's only $10 more than you were paying and $30 less than you are now.

Except my plan is a family plan. So I'd have to pay $99x2. I want the instinct, you can guess why I can't get it. I'm not paying $200 a month for cell phones. Plus, I lose my 27% company discount if I switch to the All Everything plan. I fear my time with Sprint will come to an end soon over this. I'm not paying the 129.99 right now. But when I try to change my phone, or add a service, they'll make me change my plan. I've been with them for 3 years, but I have a feeling I won't make it to 4. I change phones like most folks change socks.

**petegz28** · 08-07-2008, 11:02 AM

Quote:

Originally Posted by Mr Flopnuts

Except my plan is a family plan. So I'd have to pay $99x2. I want the instinct, you can guess why I can't get it. I'm not paying $200 a month for cell phones. Plus, I lose my 27% company discount if I switch to the All Everything plan. I fear my time with Sprint will come to an end soon over this. I'm not paying the 129.99 right now. But when I try to change my phone, or add a service, they'll make me change my plan. I've been with them for 3 years, but I have a feeling I won't make it to 4. I change phones like most folks change socks.

I'd be curious to know where you will end up cheaper and get the same network speed and such? I don't price watch but I know ATT bends me dad over for his Iphone crap. And their network sucks ass.

**Mr. Flopnuts** · 08-07-2008, 11:25 AM

Quote:

Originally Posted by petegz28

I'd be curious to know where you will end up cheaper and get the same network speed and such? I don't price watch but I know ATT bends me dad over for his Iphone crap. And their network sucks ass.

Maybe so. I don't see how a company can justify a 45% price increase over night on the same service though. It's a matter of principle for me at this point.

journeyscarab · 08-07-2008, 10:37 AM

We are kicking ass!

phisherman · 08-07-2008, 11:26 AM

it wouldn't hurt to call and see what they can do for you.

seeing as customer care is our #1 priority, i'd bet they can do something that will make you at least a little bit happier.

vailpass · 08-07-2008, 11:36 AM

I've been a Sprint customer for 5 years. All in all they have been pretty good. We are on a plan that they no longer offer, they are always trying to get me off of it by offering a 3rd line or something else that would require plan change.

One thing pissed me off: As a 5 year customer all I got was a $150 credit towards a new phone. Some schmoe off the street could sign up as a new customer and get the phones I wanted for a little bit of nothing but not me.
After a few sessions with Customer Retention I ended up with new PDA phones for both my wife and I for nothing. Case solved, customers happy, monthly billing paid on time continues.

**Mr. Flopnuts** · 08-07-2008, 12:01 PM

Quote:

Originally Posted by vailpass

I've been a Sprint customer for 5 years. All in all they have been pretty good. We are on a plan that they no longer offer, they are always trying to get me off of it by offering a 3rd line or something else that would require plan change.

One thing pissed me off: As a 5 year customer all I got was a $150 credit towards a new phone. Some schmoe off the street could sign up as a new customer and get the phones I wanted for a little bit of nothing but not me.
After a few sessions with Customer Retention I ended up with new PDA phones for both my wife and I for nothing. Case solved, customers happy, monthly billing paid on time continues.

I had to talk to customer retention 3 months ago just to get charges removed from my bill that weren't valid in the first place. Here's some advice for Sprint customers. If your rep that you're talking too, is A. dumb, or B. Not listening to you, just hang up and call back. Chances are you'll get someone with more than 12 brain cells left. No offense to those of you who work there, but you're surrounded by idiots. It really does come down to getting the right rep on the phone. And that's sad.

I'm bitching sure, but overall I like Sprint, have always defended them here, and will be sad to leave them should the time come.

vailpass · 08-07-2008, 12:55 PM

Quote:

Originally Posted by Mr Flopnuts

I had to talk to customer retention 3 months ago just to get charges removed from my bill that weren't valid in the first place. Here's some advice for Sprint customers. If your rep that you're talking too, is A. dumb, or B. Not listening to you, just hang up and call back. Chances are you'll get someone with more than 12 brain cells left. No offense to those of you who work there, but you're surrounded by idiots. It really does come down to getting the right rep on the phone. And that's sad.

I'm bitching sure, but overall I like Sprint, have always defended them here, and will be sad to leave them should the time come.

It is true that competency in cust. serv. reps varies by individual. If you aren't getting what you need remember the key phrase: "I am going to quit Sprint and go somewhere else". This is the phrase they have to hear in order to elevate you to Customer Retention. This is like Level 3 support, they are all trained well at what they do. So long as your issue has at least some merit they will work with you to keep you as a customer.

HC_Chief · 08-07-2008, 11:59 AM

Sprint is run by morons. Everyone knows that... because everyone has worked there.

phisherman · 08-07-2008, 12:45 PM

i would recommend giving them another chance.

we constantly hear about customer service initiatives and feedback has been great. their focus is FIXING YOUR PROBLEM, not getting you off the phone, as it has been in the past.

i know this is a change from how it "used to be", but it wouldn't hurt to give it a shot.

phisherman · 08-07-2008, 12:47 PM

i know that pete and i sound like sprint fan boys, but the team that we work on is constantly trying to make things easier for the people that solve your issues.

i know that i'm pretty passionate about doing my job, and i'm pretty sure pete is too.

vailpass · 08-07-2008, 12:57 PM

Quote:

Originally Posted by phisherman

i know that pete and i sound like sprint fan boys, but the team that we work on is constantly trying to make things easier for the people that solve your issues.
i know that i'm pretty passionate about doing my job, and i'm pretty sure pete is too.

I've been on board for over 5 years, it isn't because I don't have a choice or enjoy shitty service. IMHO Sprint has come a long way and is as good as or better than any of the others.
We haven't used a land line in over 4 years, our Sprint phones are all we use. We have full data and vision plans as well. I guess you could consider us power users, and Sprint holds up well.

**Mr. Flopnuts** · 08-07-2008, 01:42 PM

Quote:

Originally Posted by vailpass

I've been on board for over 5 years, it isn't because I don't have a choice or enjoy shitty service. IMHO Sprint has come a long way and is as good as or better than any of the others.
We haven't used a land line in over 4 years, our Sprint phones are all we use. We have full data and vision plans as well. I guess you could consider us power users, and Spring holds up well.

I'm in this boat as well. I really DON'T want to leave Sprint. They've improved dramatically from the time I signed up all the way to today. I just want the damn samsung instinct without having to pay $40 more a month for the same service I have right now. I'll try before I just leave them, but I don't want to buy the phone and then not be able to get the service. I never buy my phones from sprint. That's what craigslist is for. Maybe Sprint will give me the right price on the phone AND let me keep my current rate. That would lock me up for years to come. I don't see myself scrapping the instinct anytime in the next couple of years.

08-07-2008, 10:37 AM	#6
journeyscarab SHOCKERS BABY! Join Date: Sep 2002 Location: Overland Park, KS Casino cash: $3653555	We are kicking ass!
Posts: 3,414

08-07-2008, 11:26 AM	#7
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $1485484	it wouldn't hurt to call and see what they can do for you. seeing as customer care is our #1 priority, i'd bet they can do something that will make you at least a little bit happier.
Posts: 3,822

08-07-2008, 11:36 AM	#8
vailpass Psycho Bag Of Squanch Join Date: Sep 2001 Casino cash: $9594244	I've been a Sprint customer for 5 years. All in all they have been pretty good. We are on a plan that they no longer offer, they are always trying to get me off of it by offering a 3rd line or something else that would require plan change. One thing pissed me off: As a 5 year customer all I got was a $150 credit towards a new phone. Some schmoe off the street could sign up as a new customer and get the phones I wanted for a little bit of nothing but not me. After a few sessions with Customer Retention I ended up with new PDA phones for both my wife and I for nothing. Case solved, customers happy, monthly billing paid on time continues. __________________ “Education is a weapon whose effect depends on who holds it in his hands and at whom it is aimed.” Joseph Stalin
Posts: 69,591

08-07-2008, 11:59 AM	#11
HC_Chief That's just f***in' stupid Join Date: Aug 2000 Location: suburbia Casino cash: $3687107	Sprint is run by morons. Everyone knows that... because everyone has worked there. __________________ "Gentlemen, you can't fight in here, this is the war room!"
Posts: 12,355

08-07-2008, 12:45 PM	#12
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $1485484	i would recommend giving them another chance. we constantly hear about customer service initiatives and feedback has been great. their focus is FIXING YOUR PROBLEM, not getting you off the phone, as it has been in the past. i know this is a change from how it "used to be", but it wouldn't hurt to give it a shot.
Posts: 3,822

08-07-2008, 12:47 PM	#13
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $1485484	i know that pete and i sound like sprint fan boys, but the team that we work on is constantly trying to make things easier for the people that solve your issues. i know that i'm pretty passionate about doing my job, and i'm pretty sure pete is too.
Posts: 3,822