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Old 04-16-2008, 08:39 AM   Topic Starter
oldandslow oldandslow is offline
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Why I HATE Hardware Chainstores
So, my family and I put out a large garden (about 2 acres) every year. As you might guess we use a tiller quite a bit. Last fall, my old tiller, a Troy built rear tine, finally bit the big one after 12 years of use. I decided to go out and buy a new one. So I do some comparison shopping and finally decide on a Husque-Varna rear tine tiller from Bomgaars.

I buy one. I bring it home, put the proper amount of oil and gas in it, take it around the garden twice, and it starts smoking and loses all power. I freak a bit, but feel confident that Bomgaars will take care of me.

How wrong I was. I just got off the phone with the mgr and he tells me its the company's (Husque-Varna) problem, not his, and to take it to a repair shop and then bill the company. So I load the thing in my neighbor's old truck, find a repair shop, and find out engine was leaking oil into the piston and we have major damage. It's gonna take the guy quite some time to fix it and it will be costly.

So I call Husque-Varna and am told to work with the people who I bought it from...

I hate corporate America....
Last edited by DaFace; 04-16-2008 at 10:17 PM.. Reason: adding prefix
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Old 04-16-2008, 08:41 AM   #2
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Maybe it's because you went to a small store without much volume power.
Home Depot or Loews would have hooked you up with a new one.
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Old 04-16-2008, 08:42 AM   #3
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Maybe it's because you went to a small store without much volume power.
Home Depot or Loews would have hooked you up with a new one.
'zactly.
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Old 04-16-2008, 08:58 AM   #4
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Maybe it's because you went to a small store without much volume power.
Home Depot or Loews would have hooked you up with a new one.
Lowes yes, but I wouldn't bet on it with Home Depot. The service level at Lowes is much better in my experience. I will only buy from Home Depot as a last resort.

If it were me, I would go directly to the store, find the manager and have a chat man to man. I bet his nards shrink when you are there in person and you should get it taken care of. If he still tries to play hardball, call their headquarters directly and start raising hell. If nothing else, they take care of it to make you go away.
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Old 04-16-2008, 09:16 AM   #5
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Lowes yes, but I wouldn't bet on it with Home Depot. The service level at Lowes is much better in my experience. I will only buy from Home Depot as a last resort.

If it were me, I would go directly to the sore in find the manager and have a chat man to man. I bet his nards shrink when you are there in person and you get it taken care of. If he still tries to play hardball, call their headquarters directly and start raising hell. If nothing else, they take care of it to make you go away.
Agree with everything you said. Home Depot is okay, but I have always gotten better service and items from Lowe's.
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Old 04-16-2008, 09:43 AM   #6
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Agree with everything you said. Home Depot is okay, but I have always gotten better service and items from Lowe's.
I think there is a regional difference between Lowe's and HD. It seems in the South and Midwest that Lowe's is much more popular, and they seem to have better stores in general. However, if you follow remodeling and such online, people on the East Coast seems to be absolutely bonkers for Home Depot. I don't know if they don't have Lowe's there, or if their stores just aren't as good of quality there as they are here.

In my mind, there's no comparison. Our HD is completely unorganized, and you can never find anyone on the floor to help you out.
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Old 04-16-2008, 10:01 AM   #7
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people on the East Coast seems to be absolutely bonkers for Home Depot. I don't know if they don't have Lowe's there, or if their stores just aren't as good of quality there as they are here.
We have both here (NJ). Both are within a couple of miles from me, they are exactly the same although the Lowes is a bit more for the "consumer" and the HD leans a bit to the contractors.

Both are fine though (our HD is very well organized). I usually go by price and availability on which one I go to.
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Old 04-16-2008, 02:07 PM   #8
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I think there is a regional difference between Lowe's and HD. It seems in the South and Midwest that Lowe's is much more popular, and they seem to have better stores in general. However, if you follow remodeling and such online, people on the East Coast seems to be absolutely bonkers for Home Depot. I don't know if they don't have Lowe's there, or if their stores just aren't as good of quality there as they are here.

In my mind, there's no comparison. Our HD is completely unorganized, and you can never find anyone on the floor to help you out.
There are Home Depot's all over SoCal but there's only one Lowes that I know of in Los Angeles.

The Home Depot Hollywood is open 24 hours. It's jam packed any time of the day or night (and I've been there 2am and couldn't believe how long the lines were that night). It's reasonably clean and organized (considering the amount of traffic) but parking's always a PITA, even with two levels but the good thing is that they usually have everything I've ever needed.

Lowes, OTOH, is more of a glorified Great Indoors or Sears. They don't have much in the way of tools, hardware (nuts & bolts) and seem to be more geared towards kitchen and bathroom installations and renovations than a true hardware store. That could just be in SoCal though, as almost every home is renovated out here at one point or another.

I purchased my kitchen cabinets at Lowes and had them do the install. It was a complete and utter nightmare. One of the installers was clearly drunk. After the cabinets were installed, they mounted all of the handles incorrectly. Every single handle was crooked and not level. So Lowes had to replace every door and drawer face (as well as order more materials because their "design" program was inaccurate). It took 5 full months and a visit from the store manager to my home to finally complete my kitchen.

Fortunately, the $3,000.00 install fee was refunded. It was a true nightmare.
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Old 04-16-2008, 09:45 AM   #9
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Maybe it's because you went to a small store without much volume power.
Home Depot or Loews would have hooked you up with a new one.
Actually - the reason for this policy is because people buy tillers, generators, and other one-time use or emergency use items and then return them - used.

Home Depot and Lowes would have told him the same thing. Their policies have recently changed.

For those of you with better service at Lowes - they're the very same. I spend about 10 hours a week in one or the other of these two stores and they're identical with their service. Sometimes you'll find somebody who is a little bit worse (or better) than the next guy but that's usually due to the individual.

FWIW, Home Depot (in my town) still offers a Veteran discount program. Lowes did until last week when they abandoned it. Guess where I'll be going for the materials I have to buy at a lumber yard now?
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Old 04-16-2008, 10:35 AM   #10
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Actually - the reason for this policy is because people buy tillers, generators, and other one-time use or emergency use items and then return them - used.

Home Depot and Lowes would have told him the same thing. Their policies have recently changed.

For those of you with better service at Lowes - they're the very same. I spend about 10 hours a week in one or the other of these two stores and they're identical with their service. Sometimes you'll find somebody who is a little bit worse (or better) than the next guy but that's usually due to the individual.

FWIW, Home Depot (in my town) still offers a Veteran discount program. Lowes did until last week when they abandoned it. Guess where I'll be going for the materials I have to buy at a lumber yard now?
But if he's wanting service or an exchange, that rationale doesn't exactly fly.
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Old 04-16-2008, 11:11 AM   #11
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But if he's wanting service or an exchange, that rationale doesn't exactly fly.
Exactly. I just want it fixed or I want another one.
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Old 04-16-2008, 02:20 PM   #12
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Originally Posted by Phobia View Post
Actually - the reason for this policy is because people buy tillers, generators, and other one-time use or emergency use items and then return them - used.

Home Depot and Lowes would have told him the same thing. Their policies have recently changed.

For those of you with better service at Lowes - they're the very same. I spend about 10 hours a week in one or the other of these two stores and they're identical with their service. Sometimes you'll find somebody who is a little bit worse (or better) than the next guy but that's usually due to the individual.

FWIW, Home Depot (in my town) still offers a Veteran discount program. Lowes did until last week when they abandoned it. Guess where I'll be going for the materials I have to buy at a lumber yard now?
veteran discount?

can any veteran get that?

i probably don't do enough shopping at hd for it to make any difference, but it sounds like a great program...
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Old 04-16-2008, 02:22 PM   #13
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veteran discount?

can any veteran get that?

i probably don't do enough shopping at hd for it to make any difference, but it sounds like a great program...
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Old 04-16-2008, 08:51 AM   #14
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The large stores like Lowes and Home Depot suck too because everything is pre-made and application-specific. When I was working on a senior design project where we needed to machine custom parts it was very difficult to get raw material or stuff that wasn't already pre-fabricated.
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Old 04-16-2008, 08:59 AM   #15
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The large stores like Lowes and Home Depot suck too because everything is pre-made and application-specific. When I was working on a senior design project where we needed to machine custom parts it was very difficult to get raw material or stuff that wasn't already pre-fabricated.
Do you expect to be able to purchase titanium bar at your neighborhood hardware store?
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