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Old 03-25-2009, 06:34 PM  
Baby Lee Baby Lee is offline
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O'Reilley's plug
In the interest of passing on good customer relations.

In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage].

Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton].

At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.
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Old 03-25-2009, 07:17 PM   #16
KcMizzou KcMizzou is offline
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we only have one o'reilly's in town, he went to all the hardware stores, anywhere he could think might have the bolt. like i said that impressed me.
And for a tiny sale...

That makes for a loyal customer, though. A lot of time we'll give a customer a cheap part and not charge them at all. Just tell them, "It's on the house. Just come see us again."

It works.
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Old 03-25-2009, 07:18 PM   #17
Chiefs_Mike_Topeka Chiefs_Mike_Topeka is offline
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It's really all in who you talk to. Unfortunately, most people don't deal with them enough to have any idea who's good, and who was working a drive-through the previous week.
Yeah I understand that; but it seems no matter who and at any of the locations in town it is like that, at least more often than not.
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Old 03-25-2009, 07:19 PM   #18
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And for a tiny sale...

That makes for a loyal customer, though. A lot of time we'll give a customer a cheap part and not charge them at all. Just tell them, "It's on the house. Just come see us again."

It works.
oh hell if i could count the times i do little stuff for free..... but yeah you almost ALWAYS see them again, it's well worth it
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Old 03-25-2009, 07:20 PM   #19
KcMizzou KcMizzou is offline
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what type of shop do you work in?
A big dealership that deals in Volvo, Freightliner and Mack (as far as the big trucks), and also GM, Isuzu, and UD Diesel. We do Cummins, Caterpillar, Detroit Diesel, Allison.... all that stuff.

If you think we could do some business, shoot me a PM. I'll send you my contact info. You'd get the Chiefsplanet discount.
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Old 03-25-2009, 07:22 PM   #20
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A big dealership that deals in Volvo, Freightliner and Mack (as far as the big trucks), and also GM, Isuzu, and UD Diesel. We do Cummins, Caterpillar, Detroit Diesel, Allison.... all that stuff.

If you think we could do some business, shoot me a PM. I'll send you my contact info. You'd get the Chiefsplanet discount.

i deal with mostly light trucks and passenger cars. but hey if you are ever down by the lakes area in need i can give the Chiefsplanet hookup too.
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Old 03-25-2009, 07:25 PM   #21
KcMizzou KcMizzou is offline
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i deal with mostly light trucks and passenger cars. but hey if you are ever down by the lakes area in need i can give the Chiefsplanet hookup too.
I'll be down there for a week this July. Hopefully I won't need it, but I'll sure keep it in mind...lol
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Old 03-25-2009, 07:26 PM   #22
KcMizzou KcMizzou is offline
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Sorry, BL. Didn't mean to hijack your thread.
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Old 03-25-2009, 07:26 PM   #23
SAUTO SAUTO is offline
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I'll be down there for a week this July. Hopefully I won't need it, but I'll sure keep it in mind...lol
what area? man in parkville there used to(might still be) a place called phil reed's. phil specialized in 409's and old impalas, caprices. we used to do LOTS of business there when i was younger and built lowriders.
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Old 03-25-2009, 07:27 PM   #24
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Sorry, BL. Didn't mean to hijack your thread.
me too.
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Old 03-25-2009, 07:30 PM   #25
KcMizzou KcMizzou is offline
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what area? man in parkville there used to(might still be) a place called phil reed's. phil specialized in 409's and old impalas, caprices. we used to do LOTS of business there when i was younger and built lowriders.
Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.
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Old 03-25-2009, 07:31 PM   #26
Sully Sully is offline
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Do they sell loufas?


eh... never mind...
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Old 03-25-2009, 07:32 PM   #27
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Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.
i live a couple of miles from truman dam, actually the "river"(the start of the lake of the ozarks) runs about 200 yards from the back of my house
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Old 03-25-2009, 09:19 PM   #28
macdawg macdawg is offline
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I don't know much about O Reilly's, I was told that advanced auto sells mostly cheap shit and to go to AutoZone, always had good luck with AutoZone.
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Old 03-25-2009, 10:04 PM   #29
Buehler445 Buehler445 is online now
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Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.
HEY MOTHER ****ER! Change your avatar back. The chick was better.
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Old 03-25-2009, 10:07 PM   #30
KcMizzou KcMizzou is offline
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HEY MOTHER ****ER! Change your avatar back. The chick was better.
Heh, it'll be back within a few days, regardless of how the game goes.

I just found it funny, and thought I'd give UP some shit.
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