Home and Auto O'Reilley's plug - Page 2

**Baby Lee** · 03-25-2009, 06:34 PM

In the interest of passing on good customer relations.

In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage].

Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton].

At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.

**KcMizzou** · 03-25-2009, 07:17 PM

Quote:

Originally Posted by JASONSAUTO

we only have one o'reilly's in town, he went to all the hardware stores, anywhere he could think might have the bolt. like i said that impressed me.

And for a tiny sale...

That makes for a loyal customer, though. A lot of time we'll give a customer a cheap part and not charge them at all. Just tell them, "It's on the house. Just come see us again."

It works.

Chiefs_Mike_Topeka · 03-25-2009, 07:18 PM

Quote:

Originally Posted by KcMizzou

It's really all in who you talk to. Unfortunately, most people don't deal with them enough to have any idea who's good, and who was working a drive-through the previous week.

Yeah I understand that; but it seems no matter who and at any of the locations in town it is like that, at least more often than not.

**SAUTO** · 03-25-2009, 07:19 PM

Quote:

Originally Posted by KcMizzou

And for a tiny sale...

That makes for a loyal customer, though. A lot of time we'll give a customer a cheap part and not charge them at all. Just tell them, "It's on the house. Just come see us again."

It works.

oh hell if i could count the times i do little stuff for free..... but yeah you almost ALWAYS see them again, it's well worth it

**KcMizzou** · 03-25-2009, 07:20 PM

Quote:

Originally Posted by JASONSAUTO

what type of shop do you work in?

A big dealership that deals in Volvo, Freightliner and Mack (as far as the big trucks), and also GM, Isuzu, and UD Diesel. We do Cummins, Caterpillar, Detroit Diesel, Allison.... all that stuff.

If you think we could do some business, shoot me a PM. I'll send you my contact info. You'd get the Chiefsplanet discount.

**SAUTO** · 03-25-2009, 07:22 PM

Quote:

Originally Posted by KcMizzou

A big dealership that deals in Volvo, Freightliner and Mack (as far as the big trucks), and also GM, Isuzu, and UD Diesel. We do Cummins, Caterpillar, Detroit Diesel, Allison.... all that stuff.

If you think we could do some business, shoot me a PM. I'll send you my contact info. You'd get the Chiefsplanet discount.

i deal with mostly light trucks and passenger cars. but hey if you are ever down by the lakes area in need i can give the Chiefsplanet hookup too.

**KcMizzou** · 03-25-2009, 07:25 PM

Quote:

Originally Posted by JASONSAUTO

i deal with mostly light trucks and passenger cars. but hey if you are ever down by the lakes area in need i can give the Chiefsplanet hookup too.

I'll be down there for a week this July. Hopefully I won't need it, but I'll sure keep it in mind...lol

**KcMizzou** · 03-25-2009, 07:26 PM

Sorry, BL. Didn't mean to hijack your thread.

**SAUTO** · 03-25-2009, 07:26 PM

Quote:

Originally Posted by KcMizzou

I'll be down there for a week this July. Hopefully I won't need it, but I'll sure keep it in mind...lol

what area? man in parkville there used to(might still be) a place called phil reed's. phil specialized in 409's and old impalas, caprices. we used to do LOTS of business there when i was younger and built lowriders.

**SAUTO** · 03-25-2009, 07:27 PM

Quote:

Originally Posted by KcMizzou

Sorry, BL. Didn't mean to hijack your thread.

me too.

**KcMizzou** · 03-25-2009, 07:30 PM

Quote:

Originally Posted by JASONSAUTO

what area? man in parkville there used to(might still be) a place called phil reed's. phil specialized in 409's and old impalas, caprices. we used to do LOTS of business there when i was younger and built lowriders.

Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.

Sully · 03-25-2009, 07:31 PM

Do they sell loufas?

eh... never mind...

**SAUTO** · 03-25-2009, 07:32 PM

Quote:

Originally Posted by KcMizzou

Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.

i live a couple of miles from truman dam, actually the "river"(the start of the lake of the ozarks) runs about 200 yards from the back of my house

macdawg · 03-25-2009, 09:19 PM

I don't know much about O Reilly's, I was told that advanced auto sells mostly cheap shit and to go to AutoZone, always had good luck with AutoZone.

**Buehler445** · 03-25-2009, 10:04 PM

Quote:

Originally Posted by KcMizzou

Near Sunrise Beach. My grandparents have a place on the water there. My boys and I are gonna be there with family for a little vacation. Fishing, boating, swimming... and all that good stuff.

HEY MOTHER ****ER!

Change your avatar back. The chick was better.

**KcMizzou** · 03-25-2009, 10:07 PM

Quote:

Originally Posted by Buehler445

HEY MOTHER ****ER!

Change your avatar back. The chick was better.

Heh, it'll be back within a few days, regardless of how the game goes.

I just found it funny, and thought I'd give UP some shit.

03-25-2009, 06:34 PM
Baby Lee Supporter Join Date: Aug 2000 Casino cash: $8028275	O'Reilley's plug In the interest of passing on good customer relations. In August of 2006, I replaced the climate control blower motor in my GP with a unit from O'Reilly's, last fall, between it working when I needed the air conditioning and not working when I needed heat [October or so?], that unit crapped out. I weathered the cold, getting by on my heated seat, this winter, and now that spring break rolled around I had time to pull that effer out [a bit of a PiTA without a garage]. Tracked down my receipt, noticed the fine print said '1 year warranty,' but seeing as the OEM lasted 7 years and this one lasted little over 2, I figured it couldn't hurt to see if I could get a little off with a little pleading [it was $90 new, a figured $60-$70 would be fair and would buy some good will as O'Reilly's was relatively new to the area, which is saturated with AutoZones [I bought the last one in Belton]. At first the manager gave the company line, we won't recoup anything from the manufacturer, nothing we can do, etc. Then he pulled up my particulars. It must've held my long time history [O'Reilly's was THE place for the BL fam growing up], he called in to their customer service, mentioned that I was a 'long time customer. They [according to him] said they'd likely not recoup anything from the manufacturer. Then he got an 'eff it' look on his face and pulled up a return sticker. Gave me FULL credit for a new unit, more than I expected, and more than enough to alter my auto repair purchasing decisions going forward. Spread it around. Go in with the right attitude and they take care of you.
Posts: 95,642

03-25-2009, 07:26 PM	#22
KcMizzou Supporter Join Date: Sep 2002 Location: Parkville MO Casino cash: $10005170	Sorry, BL. Didn't mean to hijack your thread.
Posts: 54,695

03-25-2009, 07:31 PM	#26
Sully It Goes On Join Date: Sep 2005 Location: Lees Summit Casino cash: $10026331	Do they sell loufas? eh... never mind... __________________ "And I don't wish that girl any bad luck," he said, "but I hope she gets hit with a car." - Tommy Lasorda
Posts: 18,295

03-25-2009, 09:19 PM	#28
macdawg Registered User Join Date: May 2006 Casino cash: $10004900	I don't know much about O Reilly's, I was told that advanced auto sells mostly cheap shit and to go to AutoZone, always had good luck with AutoZone.
Posts: 425