Money Sprint's Parting Shot - Page 3

Frazod · 06-30-2009, 08:41 AM

After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand.

Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right?

WRONG.

Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this ****-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me.

So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle.

Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ****ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ****ing dollars for three days worth of service I never used.

If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU.

**** YOU SPRINT

That is all.

Frazod · 06-30-2009, 10:10 AM

Quote:

Originally Posted by mikeyis4dcats.

never. what an original comeback though.

Sure, they could have as a courtesy comped the service, but in this economy I don't see how you can blame them for not doing so.

Again, did someone wearing a yellow polo shirt show up at your home with a gun and force you to sign up for an unnecessary phone, put it in a drawer, forget about it, and then cancel your service?

If they did, then I take back my comment.

BTW, why didn't you notice the phone and it's line and number on your bill when you reviewed it?

Yes, it's all my fault. Happy now, dickhead?

**mikeyis4dcats.** · 06-30-2009, 10:12 AM

Quote:

Originally Posted by frazod

Yes, it's all my fault. Happy now, dickhead?

It just sickens me how many people refuse to take personal responsibilty these days. It's ruining America.

bobbything · 06-30-2009, 10:19 AM

If that 3rd phone line was on the same account, it should have been canceled by default when the account was closed out. Your contract was obviously not extended by the third line because you were not charged an early termination fee when canceling the account. If the phone line was on a separate account, then that's your fault. If not, it's theirs.

The fact that you had an extra line and phone that was never used is irrelevant. You could have had 1000 extra lines. So long as they were on the account that you closed out, those lines should be closed out as well.

Knowing just what you told us, sounds like you were in the right.

Frazod · 06-30-2009, 10:19 AM

Quote:

Originally Posted by SLAG

All Cell phone companies **** you in the ass.. with no lube.
its just the way it is..

This is more anti- sprint bias from frazod that we have come to expect.

Sprint has had to do alot to win me back as a customer but they did, most recently the sprint store rep drove from the P&L District out to overland park during rush hour to personally deliver my new phone.

Sprint is really trying to turn things around, and have greatly improved in the last year or so.. especially in areas of customer service, and coverage - again especially in the KC area.
Its going to take some time, they are going to have to continue to work EXTRA hard to overcome this huge negative perception that they generated for many years, but may I suggest giving them another try - they are NOT the same old sprint that everyone loved to hate.

Verizon was the absolute worst carrier that I ever had - they would put extra charges on almost every bill

ATT's Data network was way too slow and the GSM quality was not that great.

again.. they all suck.. pick your poison and

.

Here comes SLAG the Sprint cheerleader to explain why getting ****ed over by a company you've used and supported for years should not only be expected but QUIETLY accepted.

YAAAAAAAAAAAAY SLAG!!!!!!

Hey, perhaps you and Mikey could get together and think of more cool and sneaky new ways **** over Sprint's customers.

Just be sure to clear them with legal first.

Mr. Plow · 06-30-2009, 10:26 AM

Quote:

Originally Posted by frazod

I like to think AT&T can't be any worse than Sprint, but I think at the end of the day they're all horrible. You've just got to pick your poison.

I'd like to say that you'll probably get better service out of AT&T....or Verizon....or Sprint.....or **enter name of cell phone carrier here**, but I doubt it. Like you said, pick your poison. Regardless of who you are with, they'll screw you.

I'm with Sprint - and have been for nearly 10 years - only because I have personally never had any major problems with them.

Frazod · 06-30-2009, 10:29 AM

Quote:

Originally Posted by bobbything

If that 3rd phone line was on the same account, it should have been canceled by default when the account was closed out. Your contract was obviously not extended by the third line because you were not charged an early termination fee when canceling the account. If the phone line was on a separate account, then that's your fault. If not, it's theirs.

The fact that you had an extra line and phone that was never used is irrelevant. You could have had 1000 extra lines. So long as they were on the account that you closed out, those lines should be closed out as well.

Knowing just what you told us, sounds like you were in the right.

No, it was all on one account. But apparently each line is regarded as a sub-account. I guess the sea monster won't die until you kill ALL of its tentacles.

The justification for charging me the whole $93 was that I went into the next "billing cycle." Another great tactic they use - whether I use the phone for an hour into the billing cycle or 29 days, I get charged the same $93.

$93 for a single line, with no extra features, that wasn't even used, for three days. Hey, that's fair!

Chiefnj2 · 06-30-2009, 10:36 AM

Quote:

Originally Posted by frazod

No, it was all on one account. But apparently each line is regarded as a sub-account. I guess the sea monster won't die until you kill ALL of its tentacles.

The justification for charging me the whole $93 was that I went into the next "billing cycle." Another great tactic they use - whether I use the phone for an hour into the billing cycle or 29 days, I get charged the same $93.

$93 for a single line, with no extra features, that wasn't even used, for three days. Hey, that's fair!

Same or different account number on the third phone?

Frazod · 06-30-2009, 10:41 AM

Quote:

Originally Posted by Chiefnj2

Same or different account number on the third phone?

Same account number.

**Bowser** · 06-30-2009, 10:50 AM

I won't go into my story about Sprint, but all I'll say is that I will never, ever even consider going back to them. Ever.

**Lzen** · 06-30-2009, 10:54 AM

Quote:

Originally Posted by frazod

Same account number.

Then that sounds like they messed up and you should not owe.

**Lzen** · 06-30-2009, 10:55 AM

BTW,
I just fired ATT. But that was my land line and DSL account. I'm actually fairly pleased with my cell service from ATT.

Frazod · 06-30-2009, 10:59 AM

Quote:

Originally Posted by Lzen

Then that sounds like they messed up and you should not owe.

Yeah, you'd think so. But the Sprint manager thinks otherwise, and I don't want my credit rating nuked over $93.

**Gonzo** · 06-30-2009, 10:59 AM

Alltel has been pretty good to me, but they were just bought by Verizon so we'll see how that goes I guess.

JD10367 · 06-30-2009, 11:00 AM

Sprint sucks balls. I canceled my cellphone and a year later they hit me up for fifteen bucks. I decided it was easier to pay them than to argue about it. They then hit my parents up about THREE years later, for FIVE FRIGGING BUCKS. I think it's a scam they're running, to see how much free cash they can trick out of people...

Chief Chief · 06-30-2009, 11:03 AM

You should just be happy that through your $93..um, contribution.., SPRINT was able to keep the "R" and the "N" in the big SPRINT Center sign downtown lit up for another night. Otherwise, it would read SPIT Center and then just imagine the kind of hell that would break loose, caused by all of them smokeless dippin' redneck tourists in the Power & Light District!

06-30-2009, 08:41 AM
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-756615	Sprint's Parting Shot After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand. Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right? WRONG. Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this **-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me. So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle. Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ing dollars for three days worth of service I never used. If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU. ** YOU SPRINT That is all.
Posts: 121,769

06-30-2009, 10:19 AM	#33
bobbything Distributor of Pain Join Date: Nov 2004 Casino cash: $8644900	If that 3rd phone line was on the same account, it should have been canceled by default when the account was closed out. Your contract was obviously not extended by the third line because you were not charged an early termination fee when canceling the account. If the phone line was on a separate account, then that's your fault. If not, it's theirs. The fact that you had an extra line and phone that was never used is irrelevant. You could have had 1000 extra lines. So long as they were on the account that you closed out, those lines should be closed out as well. Knowing just what you told us, sounds like you were in the right. __________________ "It is not enough that I succeed; everyone else must fail."
Posts: 3,480

06-30-2009, 10:50 AM	#39
Bowser sorta mod-ish Join Date: Jan 2004 Location: KC North Casino cash: $-178384	I won't go into my story about Sprint, but all I'll say is that I will never, ever even consider going back to them. Ever.
Posts: 106,813

06-30-2009, 10:55 AM	#41
Lzen Banded Join Date: Feb 2001 Location: Oz Casino cash: $-649308	BTW, I just fired ATT. But that was my land line and DSL account. I'm actually fairly pleased with my cell service from ATT. __________________ Conversation would be vastly improved by the constant use of four simple words: I do not know.
Posts: 42,482

06-30-2009, 11:00 AM	#44
JD10367 Cheaterlover* Join Date: May 2009 Location: RI Casino cash: $10010716	Sprint sucks balls. I canceled my cellphone and a year later they hit me up for fifteen bucks. I decided it was easier to pay them than to argue about it. They then hit my parents up about THREE years later, for FIVE FRIGGING BUCKS. I think it's a scam they're running, to see how much free cash they can trick out of people...
Posts: 12,916

06-30-2009, 11:03 AM	#45
Chief Chief Veteran Join Date: Sep 2002 Location: Kansas City MO Casino cash: $10004900	You should just be happy that through your $93..um, contribution.., SPRINT was able to keep the "R" and the "N" in the big SPRINT Center sign downtown lit up for another night. Otherwise, it would read SPIT Center and then just imagine the kind of hell that would break loose, caused by all of them smokeless dippin' redneck tourists in the Power & Light District!
Posts: 3,072

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode