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Old 02-16-2015, 10:16 AM   #1
DaveNull DaveNull is offline
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Competition is good.

Google Fiber's customer service is right up there with REI. Can't see at&t matching that.
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DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 02-16-2015, 10:36 AM   #2
kcfanXIII kcfanXIII is offline
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Quote:
Originally Posted by DaveNull View Post
Competition is good.

Google Fiber's customer service is right up there with REI. Can't see at&t matching that.
I have no personal experience with Google CS, but I feel like AT&T is really trying to ensure a good customer service experience. It really has been great for me.
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kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 02-16-2015, 10:18 AM   #3
DaveNull DaveNull is offline
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And what's the upload bandwidth?
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DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 02-16-2015, 10:32 AM   #4
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Old 02-16-2015, 11:18 AM   #5
Fish Fish is offline
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**** U-verse with AT&T GigaPower Premier offer is available with agreement from customer to participate in AT&T Internet Preferences. AT&T may use Web browsing information, like the search terms entered and the Web pages visited, to provide customers with relevant offers and ads tailored to their interests.
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Old 02-16-2015, 11:57 AM   #6
penguinz penguinz is offline
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They all do that.
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Old 02-16-2015, 12:39 PM   #7
TribalElder TribalElder is offline
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Quote:
Originally Posted by DaveNull View Post
Competition is good.

Google Fiber's customer service is right up there with REI. Can't see at&t matching that.
Quote:
Originally Posted by kcfanXIII View Post
I have no personal experience with Google CS, but I feel like AT&T is really trying to ensure a good customer service experience. It really has been great for me.
AT&T customer service is AIDS that is infected with AIDS that was infected with AIDS that had AIDS

****ing terrible
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Old 02-16-2015, 12:46 PM   #8
kcfanXIII kcfanXIII is offline
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AT&T customer service is AIDS that is infected with AIDS that was infected with AIDS that had AIDS

****ing terrible
Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.
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kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.kcfanXIII Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 02-16-2015, 12:48 PM   #9
TribalElder TribalElder is offline
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Quote:
Originally Posted by kcfanXIII View Post
Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.
Try canceling service and let me know how it goes
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Old 02-16-2015, 01:55 PM   #10
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Originally Posted by kcfanXIII View Post
Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.
If they ran the cable properly it never would have been chewed on.
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Old 02-17-2015, 08:40 AM   #11
mikeyis4dcats. mikeyis4dcats. is offline
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Originally Posted by kcfanXIII View Post
Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.
did you have to pay?
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Old 02-16-2015, 11:17 PM   #12
BryanBusby BryanBusby is offline
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ATT Customer Service is aids.

For awhile they would break something with every update and insisted the problem definitely was on my end and not their shit ****ing ass spaghetti code.

They sent tech after tech after tech out. Tried to say that a switch the install tech install had to be the problem. Absolutely ****ing had to be the problem. They also considered the switch he installed on his own free will to be a gift, wtf, and I was gonna be nailed with the tech visit fee of 50 dollars because of it.

We argued around and around and around. It wasn't the switch omfgnowai. In the end it was shitty code, which would of taken 5 minutes to determine if ATT CSM reps had any common sense what so ****ing ever.

Yeah I made sure to get a free month of service for that bullshit. ATT can **** themselves with a pinecone covered with AIDS flavored antifreeze.
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Old 02-16-2015, 11:48 AM   #13
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lol...classy.
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DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.DaveNull Forgot to Remove His Claytex and Got Toxic Shock Syndrome.
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Old 02-16-2015, 12:36 PM   #14
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AT&T is ****ing atrocious

They dug up all of south Johnson county trying to beat Google to Overland Park

Idiots

They should have went for the markets of the outlying areas around KC where Google has yet to go live. AT&T is terrible.
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Old 02-16-2015, 12:52 PM   #15
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