Computers U-verse® with AT&T GigaPower(SM) Launches Today in Cities across the Kansas City Area

Fish · 02-16-2015, 11:18 AM

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**** U-verse with AT&T GigaPower Premier offer is available with agreement from customer to participate in AT&T Internet Preferences. AT&T may use Web browsing information, like the search terms entered and the Web pages visited, to provide customers with relevant offers and ads tailored to their interests.

**penguinz** · 02-16-2015, 11:57 AM

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Originally Posted by Fish

They all do that.

**TribalElder** · 02-16-2015, 12:39 PM

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Originally Posted by DaveNull

Competition is good.

Google Fiber's customer service is right up there with REI. Can't see at&t matching that.

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Originally Posted by kcfanXIII

I have no personal experience with Google CS, but I feel like AT&T is really trying to ensure a good customer service experience. It really has been great for me.

AT&T customer service is AIDS that is infected with AIDS that was infected with AIDS that had AIDS

****ing terrible

kcfanXIII · 02-16-2015, 12:46 PM

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Originally Posted by TribalElder

AT&T customer service is AIDS that is infected with AIDS that was infected with AIDS that had AIDS

****ing terrible

Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.

**TribalElder** · 02-16-2015, 12:48 PM

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Originally Posted by kcfanXIII

Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.

Try canceling service and let me know how it goes

kcfanXIII · 02-16-2015, 12:52 PM

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Originally Posted by TribalElder

Try canceling service and let me know how it goes

I'm not too worried about it, since every other interaction I've had with them has been great. I would expect some pressure to remain a customer, but I can be a huge asshole if I'm pushed in that situation. Pretty sure I can make them cancel my service without too much effort.

kcxiv · 02-17-2015, 05:44 AM

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Originally Posted by TribalElder

Try canceling service and let me know how it goes

I canceled my Dsl about a year and a half ago. all they did was ask me how they can keep me, i said its easy, can you offer me the speeds comcast has? they said, no, and that was that. I said well call me when you can! lol Was fairly easy.

**penguinz** · 02-16-2015, 01:55 PM

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Originally Posted by kcfanXIII

Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.

If they ran the cable properly it never would have been chewed on.

kcfanXIII · 02-16-2015, 02:00 PM

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Originally Posted by penguinz

If they ran the cable properly it never would have been chewed on.

I don't know that this is true. The second tech and I decided to run the line to a different part of the house, but my dog should not have gotten to it where it was to begin with. She was just a bored destructive puppy who found something to chew on, by crawling under my deck.

**mikeyis4dcats.** · 02-17-2015, 08:40 AM

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Originally Posted by kcfanXIII

Exact opposite of my experience. Like I said, my dog chewed through the line on the back of my house twice in 48 hours, and neither time was I without service for more than a few hours. That means that within 3 hours of me calling to report the problem, they had a tech at my house fixing the issue. That is GREAT customer service.

did you have to pay?

kcfanXIII · 02-17-2015, 09:27 AM

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Originally Posted by mikeyis4dcats.

did you have to pay?

nothing more than a normal bill.

BryanBusby · 02-16-2015, 11:17 PM

ATT Customer Service is aids.

For awhile they would break something with every update and insisted the problem definitely was on my end and not their shit ****ing ass spaghetti code.

They sent tech after tech after tech out. Tried to say that a switch the install tech install had to be the problem. Absolutely ****ing had to be the problem. They also considered the switch he installed on his own free will to be a gift, wtf, and I was gonna be nailed with the tech visit fee of 50 dollars because of it.

We argued around and around and around. It wasn't the switch omfgnowai. In the end it was shitty code, which would of taken 5 minutes to determine if ATT CSM reps had any common sense what so ****ing ever.

Yeah I made sure to get a free month of service for that bullshit. ATT can **** themselves with a pinecone covered with AIDS flavored antifreeze.

02-16-2015, 11:17 PM	#12
BryanBusby In Search of a Life Join Date: Mar 2006 Casino cash: $3159900 VARSITY	ATT Customer Service is aids. For awhile they would break something with every update and insisted the problem definitely was on my end and not their shit **ing ass spaghetti code. They sent tech after tech after tech out. Tried to say that a switch the install tech install had to be the problem. Absolutely ing had to be the problem. They also considered the switch he installed on his own free will to be a gift, wtf, and I was gonna be nailed with the tech visit fee of 50 dollars because of it. We argued around and around and around. It wasn't the switch omfgnowai. In the end it was shitty code, which would of taken 5 minutes to determine if ATT CSM reps had any common sense what so ing ever. Yeah I made sure to get a free month of service for that bullshit. ATT can ** themselves with a pinecone covered with AIDS flavored antifreeze.
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