Family can't move into house they bought

[KCUnited]

We got desperate after accepting an offer on our condo and were getting out bid on the properties we were interested in. Finally lucked into finding a nearly completed new construction that had yet to be listed and pounced on it directly with the builder.

One property we made an above asking price offer and wrote them a handwritten letter promising to maintain their ****ing flower garden and it still sold to someone else