Electronics So much for Sprint having good customer service again... - Page 2

**The Franchise** · 04-20-2009, 02:04 PM

The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left.

I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone.

**** Sprint. They treat potential customers 10 times better than they do the customers that they already have.

epitome1170 · 04-20-2009, 02:24 PM

Quote:

Originally Posted by KC native

Epitome wrote about the corporate stores. I don't know how to tell the difference. My friend works at one so anytime I need anything he takes care of it for me and I just see him when he gets off work.

I have no clue where to find the corporate ones, however, some are owned by an affliate, i.e. Wireless Lifestyles. They are held to standards, but not necessarily the same ones that the corporate ones are.

These affliates have officials that come in and keep tabs on the stores, but even some of the Sprint people are bad about making sure everything is kept up to par.

**The Franchise** · 04-20-2009, 02:26 PM

Quote:

Originally Posted by pestilenceaf23

Apparently in my area.....the only places that can switch out phones are the Repair Centers....so now I'm calling them.

Sweet.....and they can't do anything unless I bought my phone from them. I'm really starting to get ****ing pissed right now.

epitome1170 · 04-20-2009, 02:27 PM

Quote:

Originally Posted by pestilenceaf23

Sweet.....and they can't do anything unless I bought my phone from them. I'm really starting to get ****ing pissed right now.

That's not true. Something is f'ed in your area. They should be able to escalate you and be able to help you out.

**The Franchise** · 04-20-2009, 02:30 PM

Quote:

Originally Posted by epitome1170

That's not true. Something is f'ed in your area. They should be able to escalate you and be able to help you out.

I'm basically getting passed around right now.....and I'm starting to get pissed.

How hard is it to just send out a new phone? I've been with Sprint for over 4 years now. Seriously...the only reason I stay with them is because the Family Data Plan.

KC native · 04-20-2009, 02:31 PM

Quote:

Originally Posted by pestilenceaf23

Sweet.....and they can't do anything unless I bought my phone from them. I'm really starting to get ****ing pissed right now.

Don't call. Go to the closest Sprint store. Request to speak with the manager and calmly explain what's going on. If he can't help you ask/push him to tell you how you would be able to get it changed out today. He will more than likely tell you what it will take to get it righted.

epitome1170 · 04-20-2009, 02:31 PM

Quote:

Originally Posted by pestilenceaf23

I'm basically getting passed around right now.....and I'm starting to get pissed.

How hard is it to just send out a new phone? I've been with Sprint for over 4 years now. Seriously...the only reason I stay with them is because the Family Data Plan.

Let me talk to the wife tonight and if it doesn't get resolved she may have a way of helping. No promises though.

epitome1170 · 04-20-2009, 02:33 PM

Quote:

Originally Posted by KC native

Don't call. Go to the closest Sprint store. Request to speak with the manager and calmly explain what's going on. If he can't help you ask/push him to tell you how you would be able to get it changed out today. He will more than likely tell you what it will take to get it righted.

And THIS.

Also, calmly stating how long you have been with them and how you would like to stay with them usually has some buying power.

KC native · 04-20-2009, 02:33 PM

Quote:

Originally Posted by pestilenceaf23

I'm basically getting passed around right now.....and I'm starting to get pissed.

How hard is it to just send out a new phone? I've been with Sprint for over 4 years now. Seriously...the only reason I stay with them is because the Family Data Plan.

Whatever you do, don't cuss out a phone rep because they will put notes on your account that everyone can see and it greatly reduces your chances of being helped.

Deberg_1990 · 04-20-2009, 02:34 PM

Or just tell them you will dump them if you dont get what u want??

**The Franchise** · 04-20-2009, 02:40 PM

Quote:

Originally Posted by KC native

Whatever you do, don't cuss out a phone rep because they will put notes on your account that everyone can see and it greatly reduces your chances of being helped.

I've explained it to 8 people now......calmly I might add. I've even laid out all of the times that I've gotten refurbished phones...and how they go to crap after a month. As I said...I used to work in customer service....so I know not to be a dick when I'm calling in.

**The Franchise** · 04-20-2009, 02:40 PM

Quote:

Originally Posted by epitome1170

Let me talk to the wife tonight and if it doesn't get resolved she may have a way of helping. No promises though.

Sweet....I appreciate it.

**The Franchise** · 04-20-2009, 02:41 PM

Quote:

Originally Posted by KC native

Don't call. Go to the closest Sprint store. Request to speak with the manager and calmly explain what's going on. If he can't help you ask/push him to tell you how you would be able to get it changed out today. He will more than likely tell you what it will take to get it righted.

And why do I have a feeling that I'm going to get the "We can't do anything" excuse followed by a dumb look. There is a reason why I don't buy anything from these stores.

**Mr. Flopnuts** · 04-20-2009, 02:43 PM

If companies paid employees an actual living wage then they could reasonably expect more from their employees. They don't, and their employees don't, and it's still the companies responsiblity. While Sprint has been good to me as of late, this notion that some employees don't know what the hell they're doing has never held any weight with me. The solution is simple; hire competent, capable employees, and then pay them a wage that will encourage them to stick around for awhile. If you don't, and shit goes bad, I blame you.

**The Franchise** · 04-20-2009, 02:46 PM

I'm not letting this shit die. I WILL get a gatdamn new phone out of this deal.

I got ****ed a year ago because my Palm Treo (that I paid $300 for) took a shit....and all they would do was send me a refurbished phone. I got that one in the mail....and it proceeded to take a shit within the month. They refused to send me a new phone and I had to pay more money just to get a different phone. I'm not getting ****ed this time. Do you hear me Sprint?

I'M NOT GETTING ****ED THIS TIME!!!!!!

**Mr. Flopnuts** · 04-20-2009, 02:51 PM

SECURITY!!!!!

04-20-2009, 02:04 PM
The Franchise Most Valuable Villain Join Date: Dec 2006 Casino cash: $2065047	So much for Sprint having good customer service again... The wife's phone takes a crap on Friday and the technician that I talk to says that they'll send out a BRAND NEW phone. I get the phone today and it's refurbished and the screen is crooked. That's right.....crooked. The damn thing dips down and to the left. I call in and I've now talked to 8 people. Two people have told me that I will get a new phone....yet when I talk to a supervisor...they say that they can't send me a new phone. **** Sprint. They treat potential customers 10 times better than they do the customers that they already have.
Posts: 92,316

04-20-2009, 02:34 PM	#24
Deberg_1990 In Search of a Life Join Date: Jan 2004 Location: San Antonio Tx. Casino cash: $64454	Or just tell them you will dump them if you dont get what u want?? __________________ Originally Posted by Cassel's Reckoning: Matt once made a very nice play in Seattle where he spun away from a pass rusher and hit Bowe off his back foot for a first down. One of the best plays Matt has ever made.
Posts: 68,713

04-20-2009, 02:46 PM	#29
The Franchise Most Valuable Villain Join Date: Dec 2006 Casino cash: $2065047	I'm not letting this shit die. I WILL get a gatdamn new phone out of this deal. I got **ed a year ago because my Palm Treo (that I paid $300 for) took a shit....and all they would do was send me a refurbished phone. I got that one in the mail....and it proceeded to take a shit within the month. They refused to send me a new phone and I had to pay more money just to get a different phone. I'm not getting ed this time. Do you hear me Sprint? I'M NOT GETTING **ED THIS TIME!!!!!!
Posts: 92,316