New Modem...Well Maybe.

[Micjones]

Originally Posted by DRU

You should not have to purchase your own modem. It should be part of the plan. I guess I've never had AT&T, but any provider I've ever known provides the hardware.

Then you don't worry about any warranty. They own the hardware. It's their warranty for their hardware and they have to deal with it. In the mean-time, they need to get you, their customer, some new hardware so you can continue to use their service and pay them money.

Did you have an option to buy your own or something, and just took that to try and save money on the monthly bill, maybe..??

They told me plainly my modem was not covered and that I was no longer covered by the warranty for the device. I was told my only option was to purchase a new modem. Either directly from AT&T or from a retailer like Best Buy.