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Old 11-05-2012, 12:32 PM   #1
Chiefspants Chiefspants is offline
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Originally Posted by vailpass View Post
How else does the consumer send the message?
By informing the manager, filling out a response sheet, or letting the server know. Lashing out against the server makes little to no sense in this scenario.
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Old 11-05-2012, 12:48 PM   #2
vailpass vailpass is offline
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Originally Posted by Chiefspants View Post
By informing the manager, filling out a response sheet, or letting the server know. Lashing out against the server makes little to no sense in this scenario.
Minimum tip and not coming back is probably the most sensible response here. I'm not taking my time to call a manager over or fill out some sort of form.
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Old 11-05-2012, 02:05 PM   #3
Chiefspants Chiefspants is offline
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Minimum tip and not coming back is probably the most sensible response here. I'm not taking my time to call a manager over or fill out some sort of form.
Well, the only concern here is that I'm almost always able to comp a part of my customer's ticket if they bring the issue up with me. I suppose I'm just passionate about this issue because we had a batch of new cooks about a year ago who were producing unsatisfactory dishes a couple times during each of my shifts, but whenever this circumstance arises, I always do whatever within my ability to make sure that the problem is addressed for the customer.
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