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Reload this Page In relationship selling is dumping customers ever justified?
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View Poll Results: Is customer-dumping ever okay?
Sure especially if they are costing you more than anything you gain from them. 20 64.52%
hmm, maybe on occassion. 3 9.68%
nope, they're always right. You should know this by now! 3 9.68%
Uh, Gaz DOES NOT issue returns! 5 16.13%
Voters: 31. You may not vote on this poll

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Old 01-28-2008, 09:56 PM  
Simply Red Simply Red is offline
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In relationship selling is dumping customers ever justified?
Poll to follow...
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Old 01-28-2008, 09:57 PM   #2
mikeyis4dcats. mikeyis4dcats. is offline
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are you asking if it's ok to fire customers?

**** yeah it is!
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Old 01-28-2008, 10:02 PM   #3
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Quote:
Originally Posted by mikeyis4dcats.
are you asking if it's ok to fire customers?

**** yeah it is!
I'm inspired.
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Old 01-28-2008, 10:07 PM   #4
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This is why I posted this. IBM changes their drive part numbers like most of us change our socks. I received many po's via email on Friday. Today they returned a third of them. I can't help IBM changes their product numbers and on occassion I have to send a different FRU #. It is like taking a piss on my efforts when they do that shit. I'm really about to start quoting them high. If they do this to enough people nobody will want to sell to them. Especially in this industry. Too many customers out there!
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Old 01-28-2008, 10:43 PM   #5
KcMizzou KcMizzou is offline
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This the easiest question I've been asked all week.

If a customer's costing you more than you gain from them (without the potential for a bigger long-term gain) you cut them loose.

It's common sense.
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Old 01-28-2008, 10:45 PM   #6
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Old 01-28-2008, 10:45 PM   #7
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Quote:
Originally Posted by Simply Red
This is why I posted this. IBM changes their drive part numbers like most of us change our socks. I received many po's via email on Friday. Today they returned a third of them. I can't help IBM changes their product numbers and on occassion I have to send a different FRU #. It is like taking a piss on my efforts when they do that shit. I'm really about to start quoting them high. If they do this to enough people nobody will want to sell to them. Especially in this industry. Too many customers out there!
At work when that shit happens, we pass them on to a different sales-person. Eventually when everyone is fed up, they get the boot (or really high prices).
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Old 01-29-2008, 08:26 PM   #8
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And then today of course they gave me three more orders. What to do?
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Old 01-29-2008, 08:32 PM   #9
Simplex3 Simplex3 is offline
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Quote:
Originally Posted by Tits McGee
When the economy is strong. Today, treat them like gold.
"I'm selling these units 5% below cost, but I'm going to make up for it in volume!"

In a down economy the guy treating his s**tty and unprofitable customers like gold is going to have a stable full of s**tty and unprofitable customers.
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Old 01-29-2008, 08:34 PM   #10
Simplex3 Simplex3 is offline
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Quote:
Originally Posted by Simply Red
And then today of course they gave me three more orders. What to do?
Will these orders be profitable after you factor in the "pain in the ass" factor? If so you take the orders. If not, you say "hey, the price went up" until either they leave or they become profitable.
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Old 01-29-2008, 08:40 PM   #11
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Sometimes less really is more. I once took over a district that had been losing money for several years. We dumped some accounts and dropped the monthly volume from about 800K to 600K and fired or moved the people who had been supporting that business. All of a sudden we were making money. Nothing magic, we just got rid of crap that moved a lot of $$ through the door but didn't make money. Cash flow is nice but stuff like that eventually catches up.
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Old 01-29-2008, 08:44 PM   #12
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Old 01-29-2008, 08:50 PM   #13
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Quote:
Originally Posted by Simplex3
"I'm selling these units 5% below cost, but I'm going to make up for it in volume!"

In a down economy the guy treating his s**tty and unprofitable customers like gold is going to have a stable full of s**tty and unprofitable customers.
That's a `money` post` right there.
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Old 01-29-2008, 08:52 PM   #14
Simplex3 Simplex3 is offline
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Quote:
Originally Posted by Simply Red
That's a `money` post` right there.
In my line of work the customer is rarely right. If they were they wouldn't need to be paying me.
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Old 01-29-2008, 08:52 PM   #15
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Quote:
Originally Posted by Simplex3
Will these orders be profitable after you factor in the "pain in the ass" factor? If so you take the orders. If not, you say "hey, the price went up" until either they leave or they become profitable.
Oh yeah. Good margin. The thing is; the part number's are now exact. Again, IBM changes their part numbers and what is called a FRU# almost monthly. So it is a challege to sell exact numbers, though the product is identical.
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