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Old 05-12-2008, 11:50 AM  
Nzoner Nzoner is offline
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#&@!#*!! USPS and Customer Service
As some of you know I'm in the direct mail business,well last March we get a letter from the USPS business center about the new postage rates.Two sheets of rate increases and nowhere is my type of mail(3rd class flat DDU) listed so I'm thinking good we're not affected by todays increase.

Just get back from the post office and are informed that my overall rate is jumping $3800+ over the coming year and my rate wasn't listed on the sheets because there wasn't enough room,are you focking kidding me?

Note to whomever is in charge of this crap,you might want to try a little customer service and contact a customer who spends well over $100,000 per year in postage to let them know there wasn't room on your rate sheet increases and prepare them for the jump in postage costs!!!

But no you add a line on the sheet that reads visit our website for a complete list of rate increases.Well excuse the hell out of me but I'd think your larger bulk mail clients deserve a little customer service or at least add another sheet with ALL the rates on them!!!

I don't know what the hell business is coming to but there is no excuse for this kind of half assed service and believe me I've got accounts that invest a whole helluva lot less with me and if I treated them like this would be told no thanks and they'll take their business elsewhere,unfortunately my hands are tied because I'm dealing with the damn post office.

Sorry for the length but thanks for letting me vent.
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Old 05-12-2008, 11:54 AM   #2
Extra Point Extra Point is offline
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Just think of the money the stockholders saved.

The small businessman is but a pimple on the ass of the corporate economy.

UPS is one company that should have for a slogan:

"We put the cuss in customer service!"
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Old 05-12-2008, 11:54 AM   #3
Bob Dole Bob Dole is offline
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What's more shocking is that they didn't time the rate increase to hit before the income tax deadline so they could milk another couple of million out of the honest taxpayers who mail in the return.
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Old 05-12-2008, 11:54 AM   #4
dj56dt58 dj56dt58 is offline
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doesn't ups or fed ex have it to where u can pay one flat rate per year?
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Old 05-12-2008, 11:58 AM   #5
KCUnited KCUnited is offline
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I feel your pain with the USPS. I applied for a US Passport in March, mailed my application along with the original copy of my birth certificate. The Dept. of State issued the passport and the USPS lost it in the mail. Their tracking site told me I should expect it on March 29, after the 1st week of April passed I called them and was basically told to go F myself by their customer service.

So needless to say I've now got Lifelock and a tub of Vaseline in my carry on because I'm assurred a full cavity search at every international airport I try to pass through. Thanks USPS.
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Old 05-12-2008, 12:00 PM   #6
Bowser Bowser is online now
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You should go with UPS. Give me your info, and I'll turn you in as a sales lead.
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Old 05-12-2008, 12:00 PM   #7
Nzoner Nzoner is offline
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Quote:
Originally Posted by dj56dt58 View Post
doesn't ups or fed ex have it to where u can pay one flat rate per year?
I mail an advertising booklet to every home in my area twice a month,the USPS has me by the balls.
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Old 05-12-2008, 12:04 PM   #8
Fire Me Boy! Fire Me Boy! is offline
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If you want, you can stop mailing one to me. That'll save you a little.
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Old 05-12-2008, 12:31 PM   #9
booyaf2 booyaf2 is offline
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Old 05-12-2008, 12:31 PM   #10
Nzoner Nzoner is offline
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Originally Posted by Fire Me Boy! View Post
If you want, you can stop mailing one to me. That'll save you a little.
You know in almost 18 years of doing this we've had about 10 people wanting off the mailing list which we don't mind doing I just have to wonder why people wouldn't want coupons with $3 off a pizza,$1 off a car wash,buy 1 get 1 free meals etc. especially in todays economy.
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Old 05-12-2008, 12:36 PM   #11
CosmicPal CosmicPal is offline
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Old 05-12-2008, 12:37 PM   #12
crazycoffey crazycoffey is offline
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Old 05-12-2008, 12:38 PM   #13
crazycoffey crazycoffey is offline
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I'm just a poor old stamp user.

buy a bunch of the "forever" stamps before the rate increases.....
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Old 05-12-2008, 12:49 PM   #14
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buy a bunch of the "forever" stamps before the rate increases.....
Heh, we have about 30 booklets..
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Old 05-12-2008, 01:18 PM   #15
Bugeater Bugeater is offline
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The small businessman is but a pimple on the ass of the corporate economy.
No, you have that wrong, it's EASY to run a small business. Americans have just lost their entrepreneurial drive. /chris
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