Computers Seagate can lick my ass after a steamy dump

**DaneMcCloud** · 10-07-2008, 04:47 PM

I bought a Seagate Free Agent 500 gigabyte USB drive in April. It failed in June. Since I didn't purchase the "extended warranty" from Circuit City, I had to send it back to Seagate for replacement.

I sent the drive in on June 18th and received the replacement on July 18th (real nice service

). I've had the replacement drive about 14 weeks and now it's dead.

So I go to enter in the serial number for another replacement and saw a tag that says "Seagate repair". After repeatedly calling them today (their automated message said they were in a "staff meeting"), I found out that they only replace defective drives with refurbished drives. What the ****?

So, I send in a defective drive and they send back a repaired defective drive? What kind of horseshit is that? This may be a common practice among all drive makers but I've never experienced this before. Beware.

For the record, I've owned probably 12 hard drives in the past ten years and I've had only two failures: Both were Seagate. I normally stick with Western Dig or Maxtor.

So in conclusion, Seagate can lick my ass after a steamy dump. Oh, and I'll never buy Seagate again.

1adam1238 · 10-08-2008, 05:57 AM

My ex wife is a software engineer at seagate...no wonder if didn't work. I still take it up the tailpipe from her.

Braincase · 10-08-2008, 06:45 AM

All my drive failures of late have been Western Digitals. Lost two 500's (both sides of a mirror) earlier this year. Thank goodness I had backups.

'Hamas' Jenkins · 10-08-2008, 06:59 AM

Acronis True Image, FTW.

Frosty · 10-08-2008, 08:12 AM

Replacing defective equipment with refurbished units seems to be the rule rather than the exception in the computer industry, in my experience.

I had a monitor a few years ago that was DOA. I had to send it back to the manufacturer and got a refurb as a replacement. I was thrilled that I paid for a brand new monitor but got a used one instead.

Also, some manufacturers will shorten the warranty for the refurb unit, which is unethical IMO.

**gblowfish** · 10-08-2008, 08:53 AM

That's really weird. I've had nothing but success with Seagate drives. I've had two drives fail prematurely and both were Maxtor Drives.

I'm frankly surprised to hear this. All the Seagate drives I've used have been either IDE or SATA drives, and have been inside computers, not part of a external USB situation.

Guess all companies have good and bad days.

Fish · 10-08-2008, 09:06 AM

In my experience, all drive manufacturers fail just about equally. Personally, I've had better luck with Seagate than Maxtor. I thought that Maxtor was the worst...

**Mr. Flopnuts** · 10-08-2008, 09:18 AM

Hewlett-Packard has the same policy. They replace defective laptops with repaired defective laptops. I got into it with them over that pretty extensively. They refused to do anything about it, and I refuse to ever give them another depreciating dollar again.

Valiant · 10-08-2008, 11:16 AM

Replacing defective equipment with refurbished units seems to be the rule rather than the exception in the computer industry, in my experience.

I had a monitor a few years ago that was DOA. I had to send it back to the manufacturer and got a refurb as a replacement. I was thrilled that I paid for a brand new monitor but got a used one instead.

Also, some manufacturers will shorten the warranty for the refurb unit, which is unethical IMO.

-----------------------------------------------------

Pretty much what I was going to say...

Valiant · 10-08-2008, 11:18 AM

**DaneMcCloud** · 10-08-2008, 11:53 AM

Thanks for the input, guys.

I've always avoided extended warranties on "Pro-Sumer" type of equipment in the past but if I had purchased it for this drive, CC would have replaced it with a new drive.

I'm sending this drive back for replacement but more than likely, the replacement's going in a storage bin. I bought a 500 gig Rocstor Rocpro last night and I know for a fact that it's a professional drive for audio and video.

And thanks for the heads up on the laptop. I'll definitely buy the extended warranty if I purchase a sub-$800 laptop in the future.

'Hamas' Jenkins · 10-08-2008, 06:43 PM

Quote:

Originally Posted by KC Fish

In my experience, all drive manufacturers fail just about equally. Personally, I've had better luck with Seagate than Maxtor. I thought that Maxtor was the worst...

Doesn't Seagate own Maxtor now?

'Hamas' Jenkins · 10-08-2008, 06:45 PM

Quote:

Originally Posted by DaneMcCloud

Thanks for the input, guys.

I've always avoided extended warranties on "Pro-Sumer" type of equipment in the past but if I had purchased it for this drive, CC would have replaced it with a new drive.

I'm sending this drive back for replacement but more than likely, the replacement's going in a storage bin. I bought a 500 gig Rocstor Rocpro last night and I know for a fact that it's a professional drive for audio and video.

And thanks for the heads up on the laptop. I'll definitely buy the extended warranty if I purchase a sub-$800 laptop in the future.

Why would you pay 300 bucks for a warranty on an 800 dollar laptop when the rate of failure is 5% at most? It only entitles you to one replacement, and then you are SOL. So basically, you are paying 1100 for two computers, and there is a 95% certainty you will never use #2. Moreover, if you ever use #2, you can't use #1 anymore.

Just say no to extended warranties.

jjjayb · 10-08-2008, 07:11 PM

Quote:

Originally Posted by 'Hamas' Jenkins

Why would you pay 300 bucks for a warranty on an 800 dollar laptop when the rate of failure is 5% at most? It only entitles you to one replacement, and then you are SOL. So basically, you are paying 1100 for two computers, and there is a 95% certainty you will never use #2. Moreover, if you ever use #2, you can't use #1 anymore.

Just say no to extended warranties.

Warranties suck until you need them. I bought my plasma at best buy for $1500 about a 1 1/2 years ago. I had to have service done on it 3 times. Twice the remote sensor went out on it and then the voltage had to be adjusted to the plasma panel because it was getting blueish splotches when it got hot. Samsung sent out a repair guy for each repair.

About 2 months ago the blue splotches appeared again. Called Samsung and they told me I was SOL because I was out of the 1 year warranty. Luckily I spent the $150 bucks for the the best buy warranty. When their repair guy came to my house I told him his was the 4th repair. He didn't even touch the TV. He said with the best buy warranty, any more than 3 repairs and they just replace the TV. He gave me a code to give to the people at Best Buy. I went to best buy and walked out with a brand new TV.

I'm VERY glad I spent the money for a Warranty.

Hammock Parties · 10-08-2008, 07:19 PM

I have a WD drive that has served me well. In fact, I originally purchased a 4GB cigarette lighter-style drive, and when it failed, since they no longer make it, they sent me an 80GB drive! Very awesome customer service!

10-07-2008, 04:47 PM
DaneMcCloud Supporter Join Date: Sep 2000 Location: Hollywood, CA Casino cash: $10053648	Seagate can lick my ass after a steamy dump I bought a Seagate Free Agent 500 gigabyte USB drive in April. It failed in June. Since I didn't purchase the "extended warranty" from Circuit City, I had to send it back to Seagate for replacement. I sent the drive in on June 18th and received the replacement on July 18th (real nice service ). I've had the replacement drive about 14 weeks and now it's dead. So I go to enter in the serial number for another replacement and saw a tag that says "Seagate repair". After repeatedly calling them today (their automated message said they were in a "staff meeting"), I found out that they only replace defective drives with refurbished drives. What the ****? So, I send in a defective drive and they send back a repaired defective drive? What kind of horseshit is that? This may be a common practice among all drive makers but I've never experienced this before. Beware. For the record, I've owned probably 12 hard drives in the past ten years and I've had only two failures: Both were Seagate. I normally stick with Western Dig or Maxtor. So in conclusion, Seagate can lick my ass after a steamy dump. Oh, and I'll never buy Seagate again.
Posts: 88,960

10-08-2008, 06:45 AM	#3
Braincase Banned Join Date: Aug 2001 Location: Pond> Me <Barn Casino cash: $11298284	All my drive failures of late have been Western Digitals. Lost two 500's (both sides of a mirror) earlier this year. Thank goodness I had backups. __________________ BrainCase
Posts: 15,429

10-08-2008, 06:59 AM	#4
'Hamas' Jenkins Now you've pissed me off! Join Date: Jan 2006 Casino cash: $7989572	Acronis True Image, FTW. __________________ "When the Know-Nothings get control, it will read 'all men are created equal, except negroes, and foreigners, and Catholics.' When it comes to this I should prefer emigrating to some country where they make no pretense of loving liberty – to Russia, for instance, where despotism can be taken pure, and without the base alloy of hypocrisy.”--Abraham Lincoln
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10-08-2008, 08:12 AM	#5
Frosty Go Beavers! Join Date: Jan 2001 Location: Warshington Casino cash: $5538243	Replacing defective equipment with refurbished units seems to be the rule rather than the exception in the computer industry, in my experience. I had a monitor a few years ago that was DOA. I had to send it back to the manufacturer and got a refurb as a replacement. I was thrilled that I paid for a brand new monitor but got a used one instead. Also, some manufacturers will shorten the warranty for the refurb unit, which is unethical IMO.
Posts: 14,501

10-08-2008, 08:53 AM	#6
gblowfish Be Kind To Your Pets Join Date: Jun 2002 Location: Glorious Independence, MO Casino cash: $17646178 VARSITY	That's really weird. I've had nothing but success with Seagate drives. I've had two drives fail prematurely and both were Maxtor Drives. I'm frankly surprised to hear this. All the Seagate drives I've used have been either IDE or SATA drives, and have been inside computers, not part of a external USB situation. Guess all companies have good and bad days.
Posts: 40,839

10-08-2008, 05:57 AM	#2
1adam1238 Knob Noster Alum Join Date: Apr 2004 Location: Dayton, Nevada Casino cash: $9058155	My ex wife is a software engineer at seagate...no wonder if didn't work. I still take it up the tailpipe from her.
Posts: 633

10-08-2008, 09:06 AM	#7
Fish Ain't no relax! Join Date: Sep 2005 Casino cash: $2108919	In my experience, all drive manufacturers fail just about equally. Personally, I've had better luck with Seagate than Maxtor. I thought that Maxtor was the worst... __________________
Posts: 47,604

10-08-2008, 11:16 AM	#9
Valiant Valiant 'The Thread Killer' Join Date: Jun 2001 Location: Kansas City Casino cash: $6302380	Replacing defective equipment with refurbished units seems to be the rule rather than the exception in the computer industry, in my experience. I had a monitor a few years ago that was DOA. I had to send it back to the manufacturer and got a refurb as a replacement. I was thrilled that I paid for a brand new monitor but got a used one instead. Also, some manufacturers will shorten the warranty for the refurb unit, which is unethical IMO. ----------------------------------------------------- Pretty much what I was going to say...
Posts: 18,362

10-08-2008, 11:18 AM	#10
Valiant Valiant 'The Thread Killer' Join Date: Jun 2001 Location: Kansas City Casino cash: $6302380	x
Posts: 18,362

10-08-2008, 11:53 AM	#11
DaneMcCloud Supporter Join Date: Sep 2000 Location: Hollywood, CA Casino cash: $10053648	Thanks for the input, guys. I've always avoided extended warranties on "Pro-Sumer" type of equipment in the past but if I had purchased it for this drive, CC would have replaced it with a new drive. I'm sending this drive back for replacement but more than likely, the replacement's going in a storage bin. I bought a 500 gig Rocstor Rocpro last night and I know for a fact that it's a professional drive for audio and video. And thanks for the heads up on the laptop. I'll definitely buy the extended warranty if I purchase a sub-$800 laptop in the future.
Posts: 88,960

10-08-2008, 07:19 PM	#15
Hammock Parties I'll be back. Join Date: Nov 2002 Casino cash: $4540478	I have a WD drive that has served me well. In fact, I originally purchased a 4GB cigarette lighter-style drive, and when it failed, since they no longer make it, they sent me an 80GB drive! Very awesome customer service! __________________ Chiefs game films
Posts: 278,451