Computers After a lengthy battle with HP, they're doing the right thing. Now I need your help.

**Mr. Flopnuts** · 04-27-2009, 06:11 PM

I'm going to make an 8 month battle condensed down into a paragraph. I bought a ****ed up laptop from HP almost 2 years ago. It's been in for repairs multiple times, and again over the last week I'm having more problems with the motherboard. I told the case manager today that I didn't care what he did, at this point HP will never see another dime from me.

He took it as a personal project to turn me around, and he's succeeded. HP is going to overnight me a check when I fax them a receipt for any HP laptop of my choice up to $1200. That is more than I paid for the first laptop by about $400, and 2 years later I can get something pretty badass I think. Here's where you come in faithful Planeteers. What should I get? I am not a computer pro, I do use my computer for business. However, I want something that will stream HD, and something I can use an HDMI cord to plug into my plasma television. Other than that, I'm open to suggestions and ideas. What can I not live without that I don't even know about? Thanks for your suggestions in advance.

Hootie · 04-27-2009, 06:17 PM

I have an HP that I bought for about $650 6 months ago...the first one crapped out on me because of the hard drive failing (go figure), but customer service hooked me up with a better unit when I sent it in...

Thought I'd add that to this thread.

Hootie · 04-27-2009, 06:17 PM

I have an HP that I bought for about $650 6 months ago...the first one crapped out on me because of the hard drive failing (go figure), but customer service hooked me up with a better unit when I sent it in...

Thought I'd add that to this thread.

stlchiefs · 04-27-2009, 06:27 PM

Quote:

Originally Posted by Hootie

I have an HP that I bought for about $650 6 months ago...the first one crapped out on me because of the hard drive failing (go figure), but customer service hooked me up with a better unit when I sent it in...

Thought I'd add that to this thread.

Repost!

**Skip Towne** · 04-27-2009, 06:28 PM

OK, thanks

**Skip Towne** · 04-27-2009, 06:31 PM

Quote:

Originally Posted by Hootie

I have an HP that I bought for about $650 6 months ago...the first one crapped out on me because of the hard drive failing (go figure), but customer service hooked me up with a better unit when I sent it in...

Thought I'd add that to this thread.

OK, thanks

**mikeyis4dcats.** · 04-27-2009, 06:40 PM

buy a $1200 HP laptop. Fax receipt, get check. Return laptop and buy a Toshiba or Dell.

**Mr. Flopnuts** · 04-27-2009, 06:47 PM

Quote:

Originally Posted by mikeyis4dcats.

buy a $1200 HP laptop. Fax receipt, get check. Return laptop and buy a Toshiba or Dell.

For like $400 right? Then, I get my original 8 bills back and use the profit on a similar laptop to what I have right now. I couldn't do it. I'm not dishonest enough. I'm goin HP.

**mikeyis4dcats.** · 04-27-2009, 07:00 PM

Quote:

Originally Posted by Mr. Flopnuts

For like $400 right? Then, I get my original 8 bills back and use the profit on a similar laptop to what I have right now. I couldn't do it. I'm not dishonest enough. I'm goin HP.

Myself I would have zero problem doing so. If your original laptop is worthless and you account for your hours of dealing with it, to me you deserve it.

**Mr. Flopnuts** · 04-27-2009, 07:05 PM

Quote:

Originally Posted by mikeyis4dcats.

Myself I would have zero problem doing so. If your original laptop is worthless and you account for your hours of dealing with it, to me you deserve it.

You certainly have a point there. Not only hours upon hours upon hours of dealing with HP online, and on the phone, but weeks at a time without my computer. It's been entirely ridiculous. Just to drive that point home, when you're in online chat with HP it takes the rep 5 minutes between responses? Why? Hey, I'm glad you asked! Because they're dealing with a half a dozen other customers at the same ****ing time. So not only is the job outsourced to someone with language barriers, but they also handle multiple customers at once making the process take that much longer. It's really been a disgusting experience from top to bottom for me.

**mikeyis4dcats.** · 04-27-2009, 07:11 PM

Quote:

Originally Posted by Mr. Flopnuts

You certainly have a point there. Not only hours upon hours upon hours of dealing with HP online, and on the phone, but weeks at a time without my computer. It's been entirely ridiculous. Just to drive that point home, when you're in online chat with HP it takes the rep 5 minutes between responses? Why? Hey, I'm glad you asked! Because they're dealing with a half a dozen other customers at the same ****ing time. So not only is the job outsourced to someone with language barriers, but they also handle multiple customers at once making the process take that much longer. It's really been a disgusting experience from top to bottom for me.

all the more reason to be reimbursed for your expenses and time, and then support a better product and company.

Valiant · 04-27-2009, 07:22 PM

Quote:

Originally Posted by Mr. Flopnuts

For like $400 right? Then, I get my original 8 bills back and use the profit on a similar laptop to what I have right now. I couldn't do it. I'm not dishonest enough. I'm goin HP.

You could do that.. But after the guy went to all the work to accomidate you he might check back in a few months on the ticket... If he sees that you got something else he might charge you the amount they paid you.. I am sure somewhere in the fine print they can do that..

I would go with their HDX laptops if you want as close as you can get to HD.. No laptop will still be like watching your plasma though.. And to get one with bluray might cost more then 1200.00..

I have a touchscreen tablet from them, sad thing is I don't use it enough.. Parents got it as a graduation gift.. Uhh?? Should have gotten it for me when I needed a laptop..

**mikeyis4dcats.** · 04-27-2009, 07:34 PM

may or may not be available

http://www.fatwallet.com/forums/hot-...=y&keyword1=hp

http://www.fatwallet.com/forums/hot-...=y&keyword1=hp

**Buck** · 04-27-2009, 08:18 PM

Make sure you get the deal in writing first, and also you ask him if there are any stipulations of the deal and you want them in writing first too.

BryanBusby · 04-27-2009, 08:34 PM

Scamming companies is cool. Good post brah

04-27-2009, 06:11 PM
Mr. Flopnuts FINALLY! The wait is over. Join Date: Mar 2005 Location: The Future Is Now!!! Casino cash: $19947565	After a lengthy battle with HP, they're doing the right thing. Now I need your help. I'm going to make an 8 month battle condensed down into a paragraph. I bought a ****ed up laptop from HP almost 2 years ago. It's been in for repairs multiple times, and again over the last week I'm having more problems with the motherboard. I told the case manager today that I didn't care what he did, at this point HP will never see another dime from me. He took it as a personal project to turn me around, and he's succeeded. HP is going to overnight me a check when I fax them a receipt for any HP laptop of my choice up to $1200. That is more than I paid for the first laptop by about $400, and 2 years later I can get something pretty badass I think. Here's where you come in faithful Planeteers. What should I get? I am not a computer pro, I do use my computer for business. However, I want something that will stream HD, and something I can use an HDMI cord to plug into my plasma television. Other than that, I'm open to suggestions and ideas. What can I not live without that I don't even know about? Thanks for your suggestions in advance.
Posts: 56,649

04-27-2009, 06:17 PM	#2
Hootie Banned Join Date: Jan 2006 Location: Dallas, Texas Casino cash: $10004900	I have an HP that I bought for about $650 6 months ago...the first one crapped out on me because of the hard drive failing (go figure), but customer service hooked me up with a better unit when I sent it in... Thought I'd add that to this thread.
Posts: 56,356

04-27-2009, 06:17 PM	#3
Hootie Banned Join Date: Jan 2006 Location: Dallas, Texas Casino cash: $10004900	I have an HP that I bought for about $650 6 months ago...the first one crapped out on me because of the hard drive failing (go figure), but customer service hooked me up with a better unit when I sent it in... Thought I'd add that to this thread.
Posts: 56,356

04-27-2009, 06:28 PM	#5
Skip Towne Supporter Join Date: Apr 2001 Location: T-Town Casino cash: $10004900	OK, thanks
Posts: 69,689

04-27-2009, 06:40 PM	#7
mikeyis4dcats. Scarlett Johansson's boytoy Join Date: Nov 2006 Casino cash: $9555998	buy a $1200 HP laptop. Fax receipt, get check. Return laptop and buy a Toshiba or Dell.
Posts: 12,526

04-27-2009, 07:34 PM	#13
mikeyis4dcats. Scarlett Johansson's boytoy Join Date: Nov 2006 Casino cash: $9555998	may or may not be available http://www.fatwallet.com/forums/hot-...=y&keyword1=hp http://www.fatwallet.com/forums/hot-...=y&keyword1=hp
Posts: 12,526

04-27-2009, 08:18 PM	#14
Buck Take a Chill Pill Join Date: Nov 2006 Location: South Carolina Casino cash: $8309900	Make sure you get the deal in writing first, and also you ask him if there are any stipulations of the deal and you want them in writing first too.
Posts: 44,562

04-27-2009, 08:34 PM	#15
BryanBusby In Search of a Life Join Date: Mar 2006 Casino cash: $3759900 VARSITY	Scamming companies is cool. Good post brah
Posts: 22,218