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Old 12-24-2016, 12:54 PM  
BigRichard BigRichard is offline
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I took my dad's 2005 Ford F150 5.4 Triton to a local mechanic here. I told them that my dad had taken it to the dealership to get plugs changed and quoted him over $2000 grand for plugs because they are those piece of shit two part plugs that break off and fall in the engine compartment. I told them that he had a misfire on cylinder 6 from the codes. I provided them with the codes since the battery had gotten totally drained and it wiped the codes. I wanted them to take a look at the issue as well.

Next day they call me and tell me they found the coil was bad on cylinder 6 and a few other minor things and the total will be around $750. I was pretty certain I had asked about the plugs and he told me that was included.

Two days later they tell me it is like $950 and all they did was basically replace the coil along with the other minor things like changing the oil and a couple of light bulbs. I asked about the spark plugs and he told me that he said they didn't want to do that the day before on the phone. I am a little pissed but say whatever you got me bent over I guess.

I remembered I had recording software on my phone that saves the last 40 telephone calls I have. I went back and listened and I specifically asked if the $750 included the coil and the plugs and he says yes.

As of me posting this I have not went up to pick up the truck. Do I go fight with them over it now or do I pay the fee and maybe take them to small claims court later?

Or am I just ****ed?

My ****ing blood is just boiling right now. Top it all off I am sick as shit too. Muther ****ers!!!
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Old 12-24-2016, 02:43 PM   #16
jspchief jspchief is offline
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Yeah, this guy is just going to **** your truck up worse if you let him work on it again.
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Old 12-24-2016, 02:44 PM   #17
SAUTO SAUTO is offline
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Wow.

I can't believe you agreed to pay over 700 for one 67 dollar coil and 8 20 dollar (and that is if they use the one piece champions)

Highest I've ever charged is 550 and that's with one coil and all 8 plugs broke and had to be extracted.


But I'm good at it.



Remember kiddos, don't buy a 5.4 3v.
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Old 12-24-2016, 02:45 PM   #18
stumppy stumppy is offline
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Have you talked to them and explained why you think it should be the lower price ?
I was in that business many years and while I can say in all honesty I never once charged a customer more than what I quoted them, a lot of the time it was less. However, from time to time there was some miscommunication. And I did what was needed to make it right.
Just sayin not all shops are in it to scam you. I certainly never was, Jason apparently runs an honest shop. I'd go down in person, talk to them and if you're not satisfied then proceed from there.
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Old 12-24-2016, 02:45 PM   #19
Dinny Bossa Nova Dinny Bossa Nova is offline
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Pay the bill. Chalk up the ****in' you took as education can be expensive at times. Bring it to SAUTO, get it fixed right for a fair price.

Have a hippie sammich while you wait.

Dinny
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Old 12-24-2016, 02:46 PM   #20
SAUTO SAUTO is offline
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When the motor is done I'll install a brand new, Ford, 3 year unlimited miles warrantied engine, nationwide through Ford,

For 6500 dollars out the door.with a new passenger side exhaust manifold
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Old 12-24-2016, 02:47 PM   #21
stumppy stumppy is offline
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I'd like to add that the POS mofo's who do scam people deserve to be burnt to the ground.
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Old 12-24-2016, 02:47 PM   #22
SAUTO SAUTO is offline
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Originally Posted by Dinny Bossa Nova View Post
Pay the bill. Chalk up the ****in' you took as education can be expensive at times. Bring it to SAUTO, get it fixed right for a fair price.

Have a hippie sammich while you wait.

Dinny
Hippie sandwiches are awesome.

Hippie meatloaf might be better
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Old 12-24-2016, 02:49 PM   #23
Dinny Bossa Nova Dinny Bossa Nova is offline
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Hippie sandwiches are awesome.

Hippie meatloaf might be better
Oh really?

Roadtrip!!!!!

Dinny
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Old 12-24-2016, 02:56 PM   #24
Bugeater Bugeater is offline
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Meh, pay the bill, trash them on Google, and go somewhere else next time. I like R&G at 75th and Howard but they're probably only slightly more convenient than Sauto for you.
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Old 12-24-2016, 03:02 PM   #25
Demonpenz Demonpenz is offline
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if 200 dollars gets your blood boiling good luck at life.
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Old 12-24-2016, 03:09 PM   #26
eDave eDave is offline
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if 200 dollars gets your blood boiling good luck at life.
This situation is unacceptable.
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Old 12-24-2016, 03:13 PM   #27
Bwana Bwana is offline
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if 200 dollars gets your blood boiling good luck at life.
Meh, $200 buys a lot of beer and I would raise hell over getting bent over myself. I would play them the recording, pay them what they verbally agreed on and get my rig. **** giving them a $200 Christmas bonus.
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Old 12-24-2016, 04:10 PM   #28
BigRichard BigRichard is offline
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Originally Posted by stumppy View Post
Have you talked to them and explained why you think it should be the lower price ?
I was in that business many years and while I can say in all honesty I never once charged a customer more than what I quoted them, a lot of the time it was less. However, from time to time there was some miscommunication. And I did what was needed to make it right.
Just sayin not all shops are in it to scam you. I certainly never was, Jason apparently runs an honest shop. I'd go down in person, talk to them and if you're not satisfied then proceed from there.
He specifically lied to me and said something to the effect of don't you remember in the phone conversation I said we wouldn't be doing the plug. That was never said, it was specifically asked and the answer was yes they were doing the plug.
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Old 12-24-2016, 04:32 PM   #29
SAUTO SAUTO is offline
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He specifically lied to me and said something to the effect of don't you remember in the phone conversation I said we wouldn't be doing the plug. That was never said, it was specifically asked and the answer was yes they were doing the plug.
If the coil was bad they are ****ing idiots for not changing the plug.

A bad plug will cause a bad coil.
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Old 12-24-2016, 07:49 PM   #30
Valiant Valiant is offline
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First off. I would not have them work on my truck anymore on this.

What I would do is explain the situation. Somehow not everything that was quoted was done. Then they raised the price. Then explain you forgot you had recording on tour phone and explain you have the.actual quote.

Get a discount on what was done. Then take your truck elsewhere.

If in the northland. Kevs muffler and brake is honest.
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