Top 5 reasons why “The customer is Always Right” is wrong

[Skyy God]

Originally Posted by frazod

Unfortunately, this doesn't work with the legal industry (at least the high level stuff my firm handles). If we tell some rude prick to go pound sand, we can lose hundreds of thousands in legal fees; perhaps millions in lost future business. Especially if the rude prick represents the financing segment of a transaction, you've just got to suck it up and deal with his shit.

Golden Rule: he with the gold makes the rules.

Doesn't work on the low level stuff also. Pretty much the best recourse is to make up for the aggrivation in other ways.