Money Sprint's Parting Shot

Frazod · 06-30-2009, 08:41 AM

After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand.

Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right?

WRONG.

Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this ****-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me.

So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle.

Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ****ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ****ing dollars for three days worth of service I never used.

If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU.

**** YOU SPRINT

That is all.

**Lumpy** · 06-30-2009, 08:46 AM

This is exactly why I have a pay-as-you-go phone, (I use it for emergencies only though). Cell phone companies have a rep for fuggin over ppl. Sry u had to go through that BS Frazod. I hope AT&T treats u better.

**petegz28** · 06-30-2009, 09:01 AM

Quote:

Originally Posted by Lumpy

This is exactly why I have a pay-as-you-go phone, (I use it for emergencies only though). Cell phone companies have a rep for fuggin over ppl. Sry u had to go through that BS Frazod. I hope AT&T treats u better.

Who do you use for your pay as you go?

**Lumpy** · 06-30-2009, 09:10 AM

Quote:

Originally Posted by petegz28

Who do you use for your pay as you go?

Well, it's just one of those basic Motorola TracFones from Target where u buy the airtime cards to add minutes.

06-30-2009, 08:49 AM

Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.

rageeumr · 06-30-2009, 09:11 AM

Quote:

Originally Posted by Phobia

Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.

I'm with you on that one. I almost feel like I'm being disloyal to KC, but if anyone asks my opinion, I will recommend against Sprint. I used to have them for my personal phone, and my company used to use them as well (We had Nextel, switched to Verizon after they merged with Sprint).

Both Sprint and Nextel's coverage in this area is unacceptable, IMO. Not to mention customer service issues such as this one. I personally never had a problem with billing, but there's a reason they are consistently rated the worst cell carrier for customer service.

In fact, this year they are ranked the 3rd worst company in the country for customer service (Linky). They've been as high as #1 in the last 2 or 3 years in that same survey.

Valiant · 06-30-2009, 01:06 PM

Quote:

Originally Posted by Phobia

Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.

I am thinking of switching from verizon to sprint just because I will get a 45% off discount on my bill..

Frazod · 06-30-2009, 01:15 PM

I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse.

I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway.

But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.

T-post Tom · 06-30-2009, 02:00 PM

Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!"

Frazod · 06-30-2009, 02:21 PM

Quote:

Originally Posted by T-post Tom

Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!"

Heh. Me too. I got into a cussing match with a Verizon manager once who actually told me that my cellphone was not designed to work indoors. While I was watching a commerical featuring the Can-You-Hear-Me-Now? guy talk on his cellphone in an elevator.

**BigRedChief** · 06-30-2009, 02:10 PM

Quote:

Originally Posted by frazod

I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse.

I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway.

But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.

I payed them $199.00 to go away. Probably legitamate but who knows?

**the Talking Can** · 06-30-2009, 08:51 AM

love me some net10...

**Skip Towne** · 06-30-2009, 09:00 AM

Quote:

Originally Posted by the Talking Can

love me some net10...

Me too. I just cancelled my landline.

Frazod · 06-30-2009, 09:01 AM

I like to think AT&T can't be any worse than Sprint, but I think at the end of the day they're all horrible. You've just got to pick your poison.

But even as awful as Verizon was (shitty carrier before Sprint) at least they didn't come back a month later and try to rape me for over $300.

**petegz28** · 06-30-2009, 09:04 AM

Quote:

Originally Posted by frazod

I like to think AT&T can't be any worse than Sprint, but I think at the end of the day they're all horrible. You've just got to pick your poison.

But even as awful as Verizon was (shitty carrier before Sprint) at least they didn't come back a month later and try to rape me for over $300.

I been trying to tell all of you that forever. The truth of the matter is Sprint's Customer Service now ranks higher than both ATT and Verizon. I am sorry this happened to you. Just file a dispute. Contact the Collection Agency in writing requesting a copy of the bill. They have to provide it to you in 35 days or they are ass out. Again, I am sorry this happened to you as Sprint has really put a lot of time and effort into improving our customer service.

06-30-2009, 08:41 AM	Topic Starter
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-756615	Sprint's Parting Shot After years of so-so-at-best service, last month I switched from Sprint to AT&T so I could get an iPhone. I made sure I was no longer under contract, paid my current monthly bill right before the switch, and switched. AT&T changed our phones over, and I think that's the end of it. But then, about a week later, the wife reminded me that we had a third Sprint phone. Several years ago, some Sprint asshole cold-called us with the idea of a third phone line, which we could use in the event of emergencies or a lost phone, which wouldn't cost us anything extra. Seems like a good idea, so we made the deal, and got this extra phone, which has been buried in my sock drawer with a dead battery since the last time I lost my primary phone a couple of years ago. I'm sure the amount of calls I've placed on it could be counted on one hand. Well, I call, and sure enough, the account's still active. So I told the lady to cancel it and my account. I asked if I'd get any refund from the final bill I paid and she says no, because I didn't cancel in time. She mentions nothing about me owning Sprint any further money. She then tells me that she's sorry I'm leaving, that I'm welcome back in the future, and that's that. This was over a month ago. My relationship with Sprint is now over, right? WRONG. Yesterday, we get a "Collection Agency Alert" from these shit-sucking lowlifes claiming that we owe them - no shit - $328.38! No explanation, no other bill or e-mail, or even a phone call in the past month - just this **-you-pay-me letter that says I'm seven days away from collection procedures. Oh, and apparently I'm still a valued Sprint customer! Lucky me. So I call them, and find out that they're trying to stick me with an early termination fee (even though I was no longer under contract when I cancelled), and of course I owe them for a month's service for the third phone I hadn't used in years, because I cancelled it THREE DAYS into the monthly billing cycle. Anyway, I finally get them to relent on the early termination fee, yet I still have to pay them $93.12 for a phone that I took no calls on and received no calls on, that wasn't even on, that they know I didn't use, because I cancelled their ing service THREE DAYS LATE. I guess the thousands of dollars I've paid them over the course of the last eight years just didn't matter; it was more important for them to bill me nearly a hundred ing dollars for three days worth of service I never used. If you are reading this, and considering using these pricks for your service, I really hope you'll reconsider and use another carrier. I want that $93 they took from me to be a mere pittance of what this story will cost them later in lost business. DO NOT LET SPRINT HAPPEN TO YOU. ** YOU SPRINT That is all.
Posts: 121,769

06-30-2009, 08:49 AM	#5
Phobia Guest Casino cash: $	Sprint is awful. I wish they weren't. I have dear friends who work there. I won't ever use them again.
Posts: n/a

06-30-2009, 01:15 PM	#8
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-756615	I actually just spent some time talking with one of our litigation attorneys and digging around on line, and it doesn't look good. From what I was able to find, pretty much all major cellphone providers will NOT prorate the last month of service (the exception being U.S. Cellular, at least a couple of years ago). It's just an industry practice, and is probably there in the fine print of their policy to be read by anyone with a magnifying glass. The attorney told me that as long as they aren't violating their own legal policies, I have no recourse. I could keep calling and grovel and beg and eventually if I'm nice (granted, I wasn't terribly nice to any of them yesterday) I might be able to find a manager who is nice enough to give me a discount, but it probably wouldn't happen since I've already left and they have no vested interest in making me happy, and frankly didn't seem to give a shit about making me happy at any point during the last eight years. Which is just as well, because I'm not going to grovel to these pricks anyway. But I'll definitely rub that $93 check on my ass a couple of times before sticking it in the envelope.
Posts: 121,769

06-30-2009, 02:00 PM	#9
T-post Tom Busy in a Kohl's restroom Join Date: Aug 2002 Location: Milk/Honey/Gazland Casino cash: $1757293	Verizon did almost the exact same thing to my brother. Seems to be an industry standard. My brother was actually able to get his Verizon rep to yell "fuck Off!" __________________ You seem nice!
Posts: 22,376

06-30-2009, 08:51 AM	#12
the Talking Can Supporter Join Date: Aug 2001 Location: street Casino cash: $9192208	love me some net10... __________________ Clark Hunt: "Thank god for the Dominican pool boy"
Posts: 51,585

06-30-2009, 09:01 AM	#14
Frazod Did you hear what I said? Join Date: Aug 2000 Casino cash: $-756615	I like to think AT&T can't be any worse than Sprint, but I think at the end of the day they're all horrible. You've just got to pick your poison. But even as awful as Verizon was (shitty carrier before Sprint) at least they didn't come back a month later and try to rape me for over $300.
Posts: 121,769